Harbor Freight Tools

I don't have a receipt or record of my purchase, so they refuse to take my item back. It is a part for a hitch that I never used, because the car got totaled. Obviously they could just scan the item back in, yet they will not do so.

It's especially outrageous because the person that rang me up must have made a typo on my phone number!

I can't believe they are making me keep an item that I cannot use! I will never give them a dollar again. Hope its worth it to you Harbor Freight. You just lost business from at least 6 people.

You have proved that your customers are nothing more than a number.

I ordered a flashlight on September 23 and it's now November 7 and my item still hasn't ship yet. I order things from china and it get here faster than harbor freight shipping. I will never order from harbor freight again. I would give them 0 stars if I could terrible

Greetings Harbor Freight, out of curiosity why do you not support Military/ veterans like Home Depot and Lowes? 10% will not heart your bottom dollar, but it will increase traffic in your stores like it does in HD and Lowes with military families... this called business strategy. And the truth is: it will get the military personnel and family interested on visiting HF more often.

I purchased a paint sprayer on 1/26/22. Got it home, read the directions, strained the paint, and ran a test on some cardboard. The paint came out in gobs even when I adjusted the regulator. I cleaned it up, boxed it back up, and took it back on 1/28/22 for a refund. "Sure, we'll give you a refund less 20% restocking fee." The sprayer was beyond restocking; it didn't work correctly. "Oh, but we can give you a replacement." I didn't want another non-functioning sprayer. I wish I had read the reviews on the item before I purchased. 90% of the reviews had the same problem. So I was out $ because they sold me one of their over-stocked, horrible sprayers. Lesson learned. No more Harbor Freight for me.

I bought couple of things from them, i wanted to try them out, so i will have more options besides home depot or lowes, my regrets when i went to return 2 things less than $10 that i paid cash for and still have my receipt, they want ID and phone number to put in their system for what?
Now they sold you bad stuff and wanna act like you're a criminal or something, buyers beware i should have done some research before walking into their store but that was the last though, never will i buy anything from them even when it's free i don't want it
They say is a lifetime warranty but i still don't want it, to be coming there my lifetime because i have your bad stuff, such a rip off company and a RED FLAG believe me. Go to home depot, lowes and you will have a sound mind no questions, that will be worth your time and money

This is the company for you:

If you like sitting on the phone listening to them babble for over 2 minutes before you can make a selection to drop anything at all. Newer systems all a person to say "make a payment" and they will jump right to that option. Not here.

If enjoy going through them babble for 5 minutes before you get the option to speak to someone. Then another 5 minute hold to finally speak to someone who barely speaks English well enough to understand.

The online and phone payments are different. On the phone you can pay with a debit card. On the app you're only given the option of providing bank information so they can submit whatever they wish. Put debit card option on the app!

Shame on me for waiting 3 months and a day to take this jack out of the box, but, I have followed the directions and bled the hydraulics multiple times and the jack won't lift the 2 ton car. Literally 1 day out of warranty and they will not even say anything except that I should have bought the extended warranty!

Online order from over 2 months ago, still showing that the order is still at the Dillon Warehouse, called for a refund about 10 times and got blew off, lied to, excuse after excuse, $40 purchase that has costed them a 20+ year customer to never buy from this company again, their prices are as much as Lowes/ Home Depot so why not buy from a company that will take care of you. I'll never buy another thing from this company and I'll spread this news to everyone I come in contact

I purchased a pumps sprayer for $100 and did not last 15 minutes before it started leaking all over me! I went to take it back and they said you have to go through a return process online due to safety. I applied online and it says it may take 2 to 3 days to hear from Harbor Freight and I may have to pay shipping. I went straight to Home Depot to purchase another one. They should tell you in advance that you can not return a faulty item. I will never go back.

OK guys and gals... This is the LAST EVER Harbor Tool machine I every buy.
I received this as a present.
I was in the hospital and by the time I got out, the return policy was out.
When I went to assemble it, it was missing parts.
I promptly called the Harbor Freight help line *******797 and was politely told...
" Sorry, we have no parts for these grinders " when they break or parts go missing, yo need to by another unit "
At $129.00, they are selling paper weights.
Save you money and time the same nit is available at the big box stores... and they back the product.

I received 20% off any one item coupon via email. I then drove 54 miles to mt.vernon il. Only to be told it was valid on certain items that is not what the bold print on the coupon said it was in the fine print DECEPTIVE

So I bought my bf a $100 gift card for his birthday because he wanted a top chest for his tool box! He called to our "local" harbor freight because it said on website that item was not in stock! So he asks on this phone call if he can order it at the store the lady says yes now keep
In mind he gives her all the details of the product! So we go up to the store and he proceeds to tell the lady he wants to order it! She says Oh that is a discontinued item you cannot order it! So he says I called up here and was told I could order it and the manager was very rude and says we have a truck on Thursday call back it might be on there! He really wanted the item that They advertised on Their Website! Why would they have a discontinued item on their website! Just saying! Very bad customer service and zero explanation as to why they are advertising a discontinued item on Their Website! The rudeness was uncalled for! He might take his business elsewhere!

I bought a wet saw and used it with large format tiles until I wore out the bearings on the sliding table. I owned it for well over a year. I wanted to buy a new sliding table with all the bearings in place and asked customer service how to do this. Their response - they Fedexed me one. Gratis. What a pleasure to deal with a company who wants to help.

Though in good standing with my synchrony credit account, this group closed my account based on BS reports and stated I have to many open credit cards. I do have 4 capital on cc's, all for my business. I used this card as well for my business, until this happened. I'll NEVER step foot in another HF as long as I live. Not to mention it's all junk made from China anyway!

My first time at the store in Claremont NH maybe my last. The person at the register was not friendly and when I asked about a price at the register display was different then price on shelf I got an attitude from him. The manager gave us a refund of the amount over, but was not kind. Customer service is not the same as it was years ago when I was in retail. The customer pays your pay check.

This specific location is hiring. Do NOT apply, don't waste your time and energy even thinking about it. They offer you big bucks so they (Elle) can abuse you. This job will effect your home life no matter how you approach your ethics. They (elle) gets satisfaction in bullying grown people. They(Elle) like to create tasks in their job description in order to set her employees up for failure. She carries an attitude problem daily that she projects onto her employees and customers. She causes too much unnecessary drama that mentality unstablizes her employees. She will pick a fight with you even when there's nothing wrong. She does not protect her employees from sexual harrasment or aggressive customers. Truly not worth the medical help you'll need while working here. I promise you will absolutely be taken advantage of just like every single current employee is now. Be safe, and choose wisely.