This is the truth. Of course the police report is riddled with lies. My then 86 year old father was witness to the events. The cashier of the Grants Pass OR store refused to allow us to purchase a 4" rigid polyurethane castor via rain check. He then contacted the manager who was at the back of the store via phone. During the conversation I was told to get out of line and the store manager would assist in locating the item. But I interjected and said I know where the item is kept as I purchased two of the exact same item in the prior two weeks, saw it was out of stock four days prior and again out of stock that day. I was told that the item would be at the floor level and I instantly corrected that by saying it would be about 3 feet off from the floor (actually 4 feet but not at the floor level). And so we got out of line and the store manager was looking at the floor level, obviously he didn't know where they were suppose to be as well as myself as I was attuned to it based on my earlier statement. I went to the shelving area and pointed out that there were none left. He got mad and decided to play a pernicious delaying game as he knew my dad and I were planning to get to another store. He'd act like he'd check "in the back" but I knew almost for certain the item would not be anywhere else in that type of store and for four days being out of stock there was ample time to replenish the stock had there been any. I gave him the benefit of the doubt anyway but he kept his game going on for way too long, frustrating both my dad and myself. So I told him I was going to report him. He told me he can't be reported! As if he's too big, as a store manager that he cannot be reported? Obviously I was going to do it to the corporate office and once I told him that, he yelled the single word, F**K! I then in professional wording told him no store manager can get away with that and said a few more things like it's not a good policy to do so and that's when he abused the 911 system by having an employee call 911 on account that his ego was hurt. I was doing nothing wrong by responding to his outrageous yelling of the most heinous word in the English language. Well, two cops showed up and I said immediately that the manager yelled the F word at me but that didn't alter his bunk thinking. He proceeded in a ridiculous accusations that I was on drugs and then on alcohol. Apparently the huge beard I had, in profiling me, he ran with his fanatical whims of who I am. And without being told of anything I did wrong, he said "OK, I had enough, you're being detained" and while he was still talking he grabbed me and put handcuffs on me. There was more physical abuse right after and then I was put into jail of all places! For telling a store manager that he shouldn't yell the F word at me, a customer! In jail, for over 15 hours, I was denied water, bedding, a blanket, medical attention for dehydration, and more. I discovered from the police report, the joke of one that I had to make an 8 page supplemental to it since it was riddled with lies, both form the police officer and the store manager. The store manager LIED to police which is unlawful, properly termed FALSE REPORT. I apprised the Harbor Freight Corporation of this but they do not care. There is corruption with the police, sheriff department, and those in charge of the city and county government here but that's another issue, one that I aim to expose and I saw plenty of it thus far in regards to this case.

How can anyone go to a Harbor Freight store when their employees are so horrible and the corporate office not only condoning but also supporting unlawful behavior? It's a scary proposition. I am boycotting it, and my parents are doing the same. They lost loyal customers.

I suggest everyone boycotts Harbor Freight until they make this right.

Customer service was AWESOME!
I ONLY shop the Benton, AR location #814!
Harbor Freight Rocks!

Incident: 9/23/2017
Harbor Freight Store: Jefferson City, MO *******
The store has been in Jefferson City for some time and I had never check it out. On 9/23/2017, I made my very first visit to store. I knew nothing about the store or it inner working or policies. I found $33.13, which was 3 items had which I thought were on "sale". I went to check out and I could not see the registers display because it was facing the clerk and not easily visible to customers (I now know why). I was putting the merchandise on my master charge card. When I inserted the card the display showed approved. I removed the card and the signature block appeared. When I signed and entered done, the computer froze and nothing would work. The clear tried to clear and nothing would happen. The manager approached and he had to reboot the computer. My transaction did not re-appear. When this was happening, I looked at the register display and show the merchandise was at regular prices. I asked why and the clerk as what color was the sale tag. I thought that was strange but I told her orange. She said o that is an instore something. I asked the manager and he was not interested and at this I requested to refund or cancel my purchase. I did not want anything from that store. The manager was very uninterested and appeared not to care. He never answered but said wait 2-3 days and see if the charge hits your card. If it did, just come back and I will take care of it. I ask how he would take care of it when I have no proof. This manager was a real deal. I told him if this is how he treats customers on their very first visit, I could imagine how he would treat them if they had a warranty problem or another in-store problem. The manager did not respond as if he could care less. H motioned with an expression of I dont give a s*** attitude (pardon my language but this word describes the type of attitude). This manager could have handled this easily by giving me the sale prices and then telling me the store policy was and how I could get the sale prices in the future but no, I just made a substantial enemy of me when it comes to Harbor Fright. I will go out of my way to discourage anyone I meet to even visiting the store much less buying anything. Before I wrote this not, I have already send out a lot of negatives on your store. I will continue to copy and paste this review into any retail customer review sites that I can find and also to the city chamber of commerce of which I have a strong standing. I think you can tell I am furious and if it is on my card, know I got to go back into the store and talk to this idiot.
Follow-Up: 9/30/2017, the cancelled purchase of $33.13 was posted to my credit card on 9/27/2017. On 9/30/2017, I contacted an assistant manager (Kyle) by phone. He advised the store manager was not on duty today. He took my information and advised he would contact the accounting office and see if they would make an adjustment. However, I told him about how the store manager could have avoided this by giving me the sale prices but there was no response from Mr. Kyle. Still not much improvement in CUSTOMER NO SERVICE from this company. I have not received any thing from this company at this point. If I do, I would update this review.
I called Mr. Kyle back today (5 October 2017). I informed him the credit of $33.13 still has not be credited to my credit card. Mr. Kyle said it would take 2-3 weeks. This long just to get something corrected that should have never happened in the first place. Once again Harbor Freight store in Jefferson City MO is a NO CUSTOMER SERVICE. I would expect this is typical of ALL of their stores. Never, Never, Never shop or even go into a Harbor Freight store.
There was no receipt from this purchase because the computer system crashed and there was no way to get a receipt. However, I have a print document from the credit card showing the

GREAT TO DO BUSINESS WITH