Harbor Freight Tools

I placed and order for a few simple items, all of which could be held in one hand. Eight days later, I still have no items, nor any shipping updates, so I called customer service. Had too wait 5 minutes before anyone picked up, then she looked up my order and said "Oh, it was packed on the 8th, shipped on the 9th, and is in transit." I called around 5:00pm on 15th. Well, I ask when it is scheduled to arrive. She says it's in MS and expected to be delivered within the next 24 to 48 hours.
I asked to just cancel the order and refund my money. I can't wait any longer. She replies, she can't cancel, it's already in transit.
Long story short, she did issue a cancellation, and refund, BUT IT WILL TAKE ME 14 DAYS TO GET MY MONEY BACK. What kind of crap is that? They sure didn't take that long to take it out of my account.
They used FedEx and USPS, she didn't know which, but either way, it could be timed using the moon calendar for sure.
From now on, if I CAN'T PUT MY HANDS ON IT THE STORE, I wouldn't suggest spending any money with these folks.

I purchased AA and AAA batteries they are the worst,they last less then half the time as the named brands SAVE YOUR MONEY

Purchased a $10 item and received a dozen spam emails within 24 hours. IF YOU WANT SPAM TO STOP MUST MAIL A REQUEST TO THEIR TEXAS OFFICE

The manager at the Bellingham, Wa. Store is rude and argumentative with zero customer service skills. I purchased an item at 2:00pm and returned, unused at 8:30am next morning. The manager could not handle me telling her not to speak to me the way she was because I said the restocking fee was ridicules, it hadn't even been 24 hours. She said rules are rules, which I hadn't been told, so, to be fair they didn't steal my money for restocking fee, but the conversation escalated because she continued making negative remarks that I responded to. This resulted in her telling me to leave multiple times and I don't care so much about being disrespected at a business for expressing my opinion. She then told me I was banned from the store when I asked to speak to the manager, as I didn't know she was. She was clearly emotional and unequipped to deal with an unhappy customer. She allowed a male customer, who came into the store after me to harass and accost me. He didn't know what was going on and came to the check out line about half way into this conversation between the manager and me and he had absolutely nothing to do with my transaction. She did not finish my transaction by returning my money but left me standing there to check him out and commiserate with him on a different register. When she came out to the parking lot to help this man load his truck by the front entrance to the store, she again told me to leave when I was telling him to mind his own business. He called me the 'C' word. I am a 71 yr. Old woman and this is simply inexcusable. A gross experience, which this manager encouraged and tolerated. I'd give a zero if I could and will not be back. A skilled, knowledgeable manager would have known how to de-esculate the situation.

Join our family oriented group Harbor Freight Junkies on Facebook I made this meme my savings today was great free wrenches

I pump transfer pump yesterday I take it by next day and he don't Money back Alu $60 Glen Burnie md Ruth 2

I am extremely disappointed with the quality of the products sold by HARBOR FREIGHT. In my opinion, the equipment does not meet the minimum standards required in the USA. Additionally, their return policy is incredibly frustrating. After opening a product, I was forced to use a third-party website for the return process, which took an unreasonably long time—weeks, even months—to receive my refund. This experience has left me feeling like I've been taken advantage of, and I will never be purchasing from them again. The entire process has been a major letdown, and I would caution others to consider these issues before buying from this company.