I placed the wrong order and was sent polanight and contacted happy smile to tell them that polanight is a terrible product to use and I always use happy smile own brand as it works better and i get no sensitivity with happy smile ow brand gel. The customer service staff were very happy to replace the item and they even sent me a few extra free gels inside. I dealt with Charlotte the office manager and she was very polite, friendly and offers me a first class customer care experience. I have told my family and friends to order from Happy Smiles. THANK YOU HAPPY SMILE. If only all companies could be so professional.
After reading all the negative reviews I emailed customer service department to cancel my order and get refund. I tried to call them but with no answer, I shouldn't by from them very poor customer service
HappySmile is the best site around. I have been paying out hundreds of pounds to my dentist and this site offers the same products as supplied to me by my dentist. I ordered online and delivery was very speedy. I used the Happysmiles ultra high 35% strength and my teeth went very very white. I could not be happier. The dental products are outstanding. Delivery took around 4 days and they sent it by recorded delivery. I am a very happy customer. Thank you Happysmiles and I will be using you again and will be telling my family and friends too.
I went to Happy smile s for the second time. The first time I left after an hour and a half of waiting and made a new apt for the first appointment on a new day hoping it would go faster but it didn't. The next time I waited an hour before anyone even talked to me and she gave me an incredibly high price so I asked why and the rude lady snapped back that's what it is. So I asked what the difference between a regular cleaning and this cleaning was or if I should google it. She said o no I'm not going to do this today and stood up got in my face. She was yelling that she couldn't deal with me and another girl came and tried to take over and told the other girl to walk away but she just kept coming back unprovoked and getting in my face. When I asked for the manager she said she was and snatched my card back from the other girl and literally kicked me out. So I cancelled my garbage dental insurance because happy smiles was the only place covered. Happy smiles! Haha ridiculous because I never smiled once.
I read these reviews on happysmiles and i did
A google search on this company and found they
Give money to sick kid charities so these nasty reviews
Are just evil. I was sceptical but recently placed two orders
And had no problems. If they were a con why do they
Give money on justgiving.com?... any evil review on here just
Ignore them, as i have no problems getting my orders
From them and im not using ebay to buy rubbish, they
Are very good firm and i have seen tons of good
Comments on facebook. I will use happy smiles
Any will tell others as well. I do not like to see
Troll reviews. Thanks happy smiles i have a great
Smile now. Very good company ordered in 2014
And very happy with service i would use this
Website.
I used this happysmiles 35 and it was so good that now my teeth are now too white... people are taking the pppp out of me at work calling me "snowy teeth"... it might sound funny but i get this all day now and i wish i had used a lower strength... my advice is stick to the lower strength if you do not want to be centre of attention... I am not complaining as the product does what it says just works too good. I think the happysmiles 22 will be the one i choose next time. The company is really good and delivery took 5 days but could of been faster, the trays from them are well good and fit very comfy and am very impressed. 5 out 5 and would use them again. Company is well cool..
Hi James, Thank you for taking your time to leave your feedback. Kindest regards Michael HappySmile(UK)
I am using HappySmile gel and it is very effective. This
Product works very fast. I am very pleased with the
Results and I would use this site again. Delivery very
Fast and products were very well packaged. Thank you
HappySmiles. I would tell family and friends to also
Use these quality dental products.
I am very pleased with the results and I would use this site again. Delivery very fast and products were very well packaged. Thank you HappySmiles. I would tell family and friends to also use these quality products
Thank you for your feedback. Kind regards Michael
This Company is supplying Pola products illicitly. The manufacturing Company of Pola is SDI Ltd which does not and will not supply its products to happysmileuk.com nor its associate operation polanight.co.uk.
The website polanight.co.uk presents itself as if it is SDI Ltd, which is deceitful as IT IS NOT.
Only buy Pola products from your dentist who is qualified and authorised to prescribe Pola.
Hi Ivan. That is correct SDI LTD manufacture all Polanight & Poladay dental products. HappySmile(UK) manufacture the HappySmile CP patient brand. I think it is fair to say that both of our dental brands are the leading tooth whitening products. SDI Pola is tested and so is HappySmile CP as they were both in the same dental studies. We did listen to your feedback and we did make the necessary changes. We supply both dental brands. Michael
Order didn't arrive and open a dispute case against them and they sent an email saying order wasn't accepted even though they have taken the money and sent an email saying order was accepted and sent in post! Avoid this scam
**PUBLIC APOLOGY** During August 2015 we lost a member of staff sadly to long term cancer. It was a very sad time for HappySmile Dental Supply. Orders were delayed by upto 3 weeks. We make a "public apology" as we were not fully upto "operational" speed during that time. Rebecca had a very young family and left behind two lovely small young children. We did feel very sorry for our team
Member who we all had grown to love over 8 long years. We could of done things different and we learnt from those lessons. It did effect staff morale at that time due to grief. We are very sorry and we do take full responsibility. We did offer a poor customer service experience and delivery was late and this did upset customers during August 2015. We could not publish this public apology at the time as it was such a sad time for our staff at our dental supply company. Once again, please accept our most sincere apologies.
Hi everybody, I have placed my order in happysmileuk... and receive it today, I'm from Russia so my order was delivered by post for 2 weeks, but I was disappointed because my pola Cource must include trays, but there're only gels, so I have to buy trays and spend my money for them, plus- in instruction (just printed text) there's information about keeping gel in fridge, but 2 weeks it has been without fridge during delivering, what about it?
I am outraged as ive just paid over 500 quid for this polonight teartment from my dentist- what a rip off!
Happysmiles did it for under 50 quid what a saving!
Its hard to get these products if you are not a dentist
As ive tried all over but this happysmiles does the real thing good product exact same thing as what my rip off dentist gave to me. Does anyone know if a dentist is allowed to overcharge me such a high price? Please, please help me as i can not afford to loose 500 quid
We follow HAPPY SMILE on TWITTER they are highly popular and have a BIG FAN base! How come they have so many "likes" from all those dentists? Dentist's know best they think Happysmile is wonderful! I do not think they are offensive they simply give smile reviews! We love them! They supply top patient products. We are NOT offended we LOVE the reviews! :) Just read all the posts and tweets, if you look carefully you will see that they support many charities in the UK. We love you guys and we are a fan! Products are excellent and that Happysmile 35% is amazing... geez my teeth went so white I did not have to brush for a month :)
Happysmile 35% is very effective. Very fast. Michael
I actually ordered from this website a year ago and i received my products within days, i ordered from them last week and have heard nothing! I didnt think anything of it until a week after i wondered where my parcel was so i sent an email, no reply, sent another email, no reply. I searched them on twitter and saw that there are numerous other people who havent recieved their products yet the money has been taken.
I'm guessing they were okay at first to get customers and then just scam everyone off once they'd built a base!
I am contacting my bank about this to get a refund from these scammers.
DO NOT BUY FROM THEM ANYMORE.
**PUBLIC APOLOGY** During August 2015 we lost a member of staff sadly to long term cancer. It was a very sad time for HappySmile Dental Supply. Orders were delayed by upto 3 weeks. We make a "public apology" as we were not fully upto "operational" speed during that time. Rebecca had a very young family and left behind two lovely small young children. We did feel very sorry for our team
Member who we all had grown to love over 8 long years. We could of done things different and we learnt from those lessons. It did effect staff morale at that time due to grief. We are very sorry and we do take full responsibility. We did offer a poor customer service experience and delivery was late and this did upset customers during August 2015. We could not publish this public apology at the time as it was such a sad time for our staff at our dental supply company. Once again, please accept our most sincere apologies.
I love this company as they have brilliant customer services. I just purchased the happysmile 35% gel and ogh my god my teeth went as white as snow! I have never had so many complimments and all I can say thank god I found this website. Happysmiles is the best ever site around as the products they sell are all tested and proven to work. You would have to be crazy to shop eleswhere. I tried ordering from other places and was told they could not supply me but this happysmiles company sends out a lightening speed. The customer service lady Sharon was amazing and so professional. THANKS HAPPYSMILES from Debbie
The Polanight product arrived in 4 days. First time use I left it on for twenty minutes and saw a result. I'm so impressed with it. Don't hesitate just buy.
Thank you for leaving your review. I see you had super white teeth! Excellent news and so happy for you. Yes we have the lowest prices in the UK. We also include FREE delivery. Kind regards, Michael HappySmile(UK)
The whitening gels and polanight are amazing... i am happy to see my teeth getting whiter! I tried many products but not got results like these before.
Thank you for your feedback HappySmile(UK)
My order took 3 weeks, chased with daily emails and their ticket system but no response. The telephone number no longer takes customer calls - surely that says it all. Won't use them again.
Absolutely amazing polanight product, was shocked to how fast you see the results! I never leave reviews but just had to on this gave me so much more confidence! It works so well will buy again!
Thank you for your feedback. Kind regards Michael
I emailed someone at customer support yesterday for some advice on my 16% gel and got a very helpful reply today from Sharon,
Up to now I have had absolutely no problems with new Happy Smile
I ordered my teeth whitener from them, as recommended this from a friend at work. It came in about 4 days.
Answer: This is a scam, I have had the same poor experience, OI will get a refund through my credit card protection, it would be worse if I couldn't - a complete waste of time...
Answer: Sorry to say this but you've been scammed. Contact PayPal and request a refund. I paid my order on my card and my bank refunded me a week later.
Answer: You Will not receive your order. Request a refund from your bank! I ordered 1515th March and never received my order. I e-mailed and raised tickets, still nothing so I contacted my bank and a week later got my money back.
Answer: I ordered 15th March can't guess what. I'm still waiting. The automated dispatched e-mail is just that. Automated and does not mean it's been posted. I've raised tickets and sent e-mails and got nowhere so I've now requested a refund from my bank. I suggest you get your money back as you'll not receive your order.
Answer: Hi I doubt HS is a genuine UK business because a genuine UK registered business publish their address and working phone number. Payments goes to Hong Kong. Royal Mail 1st class recorded delivery doesn't take several days to arrive but it does if it's sent from Hong Kong, I know by personal experience. They don't supply the tracking number for the same reason as above. The five star reviews on this site and another are 'placed' and therefore faked. Two other businesses who's selling teeth whitening have reported Happy smile as malicious, coming from Michael Greenwood himself. You can check it yourself by clicking of a five reviewer's profile and look for their other reviews.
HappySmileUK has a rating of 3.4 stars from 191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HappySmileUK most frequently mention customer service, mouth trays and dental products. HappySmileUK ranks 61st among Dental Products sites.
Thank you for your amazing feedback. We are pleased you are happy with HappySmile (UK).