My previous review re happy smile several weeks ago described my disappointment in not receiving the goods I had ordered. I was also unable to contact them and after leaving 3 tickets received no response. I was therefore extremely surprised recently to receive an email asking if my items had arrived, when I replied no I received a response saying I would receive a full refund within 7 days. At this point I have to say I was still skeptical but have been pleasantly surprised as the money has now appeared back in my account.
Yes I am annoyed reading the reviews as I ordered gels 3 weeks ago myself and not received my order. Think they are a con. My bank will be investigating this now I am without 30 quid. Not good at all this company needs sorting out!
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.
I purchased a kids toothbrush through their website, $60 kids toothbrush. One month later I receive a $13 electric toothbrush, a knock off brand from Phillips. Completely different product, and their customer service is non existent. Been trying to contact them about this issue for a week with no response. Save your money and your time.
Having read some of the negative reviews penned in respect of Happysmileuk, i can happily testify that my experience was the complete opposite. My order via the new website was quickly and successfully filled and delivered and the personal friendly and ultra efficient service I received from Sharon in the Customer Service area was exceptional. I will certainly be doing business with them again and would have no hesitation in recommending them to other would be customers
Hi Joe, Thank your review. Kind regards Mike
Same thing here. I ordered on June 18th and was supposed to receive the package in 5 business days. It never arrived. They responded to my first email with a tracking number that doesn't exist and since have not answered any other mails nor refunded me. I used them in the past with no problem unless they are using the name illegally. Does anyone have a number to contact them. The website only gives an email option.
Do not order from this company as they are a bunch of crooks. I ordered dental products and never received them and it cost me £38. They have never emailed me back or responded at all to any of my messages. They are frauds
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.
It will be 3 weeks tomorrow since I placed my order for bleach and dental trays. I received the bleaching gel after a week but have not yet received the trays. I have paid in full for my order. I have sent 2 tickets enquiringly about this, I received reply saying would get a response in 24 to 48 hours. It's now 8 days later and no response. I have sent a third ticket but am not hopeful of a reply going by the service from my first 2 tickets. I can't use the gel as don't have the trays. I would like a refund as I have not received the full order. Unable to contact the company apart from submitting a ticket. Am very disappointed as I'd heard good things about them. Unfortunately it seems there are numerous people experiencing the same problem.
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.
This is weird. I made payment before checking company (school girl error) and immediately checked for confirmation email. Nothing. Called my bank who were going to raise a claim for me. I was going to contact Action Fraud tomorrow when I was off. Then, today, the tooth whitener turns up?
I did send an email to *******@happysmile.com but it was undeliverable?
While thing very odd.
I too ordered my tooth whitening on 23rd March - it is now 24th April and although a return email stating shipment had taken place on 23rd March still nothing has arrived. I have sent in so many tickets asking for an update that I have lost count. The telephone number on the website is unobtainable and leaves me no other alternative than to contact PayPal and request a refund.
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.
Excellent. Very prompt service. Better quality trays than I have paid lots of money for from a cosmetic clinic. Would definitely recommend this company and shall certainly us them again when I need to replace my trays. Thankyou.
Hi Katy. We have lots of good feedback on our dental lab tray service. I am pleased you are happy. Got any questions or need help then just message me. Michael
Still waiting for the return of my dental trays, that were sent to you recorded delivery and signed for on 4. 4. 17. Why have there been no response from my messages?
Only gave one star, but it always looks like i've given 3... Bad company!
I always like to be sure I'm getting a good value so I researched all the teeth whitening options for trays/whitening. I am super happy with my trays and service from happysmileuk! My order came quickly and the products were easy to take, even though I have an uneven bite. My trays fit perfectly- I really don't think they could have come out better anywhere. I highly recommend this company!
Thank you for leaving your review. I see you had super white teeth! Excellent news and so happy for you. Yes we have the lowest prices in the UK. We also include FREE delivery. Kind regards, Michael HappySmile(UK)
Happysmile dental site has provided a very good service. I will be using them and telling others to do. My dentist charged me over £600! This site supplied me better gels at a fraction of the price. I would give this site 100 STARS if it was possible.
Thank you for the review!
I have used Happy Smile for the past few years - my mum's fault although she paid and extortionate amount of money at the dentist. Sometimes, my delivery has gone a bit off track but it always arrives in the end. If I choose the right lippy - my teeth look event whiter. Overall, I am happy with the service.
Hi Rita. Thank you for the feedback. I am always on SiteJabber helping customers. Any questions then just private message me. Michael
I Love HappySmile gels they are so effective at whitening teeth. Very high quality systems and they offer great prices with free delivery. I would give a thousand stars if I could so for now it will just have to be 5. Customer services was also very professional. I would use this company again and would tell all my family and friends to use them too.
Thank you for your amazing feedback. We are pleased you are happy with HappySmile (UK).
I was impressed with the ticket support system they replied very quickly same day. This is the best UK company. We all use them at work as they offer dentist products direct. I use them and would also tell my family and friends to shop at happy smiles. They are good and I love the fact they support charities for children with cancer. Thanks Happy Smile your products are wonderful. I will be back soon to purchase more happy smile gels. Thank you so much for your excellent customer services.
Thank you Janice. We are very dedicated in helping all our customers.
I wanted to write and confirm that my delivery arrived after 8 days of placing the order. I was panicking as I had seen negative reviews after the order was placed and was wondering if it was a fake company. But my concerns have been dismissed as products arrived in great packaging - 100% perfect. I would say please give at least 8-10 days before you start worrying if order is not going to arrive. Many thanks:-)
The white strips really do work and are easy to use. I started to notice a difference within the first few days of use. My teeth tend to be a bit sensitive but I didn't find these to cause too much discomfort. I think they make a reasonable alternative to an expensive treatment at your dentist's office. I would recommend them.
Hya Barbara, Nice to see you like using the strips you purchased. We supply Crest and these are dentist types so offer great results. Thank you for shopping with HappySmile (UK).
I've previously paid 300 pound for teeth whitened. With not brilliant results, I've been using Bright smiles own brand of whitening gels for over 3 years now, and extremely happy with the price, and results, would recommend. £30! Job done:-)
The whitening gel product works very nicely. It does make the teeth feel slightly sensitive right after removing the trays from my mouth, but it goes away quickly. A former hygienist told me to stay away from coffee, wine, stain producing foods for the period of time that you are whitening, as the product is designed to make the teeth more porous to work effectively.
Yes you must never drink anything like coffee, tea, wine, anything stain causing for upto 2 hours after treatment. Milk or water is fine. Michael
Overview
HappySmileUK has a rating of 3.4 stars from 191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HappySmileUK most frequently mention customer service, mouth trays and dental products. HappySmileUK ranks 61st among Dental Products sites.
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- Royal Tunbridge Wells, KEN, United Kingdom
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Business History
HappySmile is the leading UK tooth whitening brand. Established in 2003 we have been online for over 13 years. We are the only UK tooth whitening brand that is dentist approved and scientifically tested.
If you have been to the dentist and have not had the HappySmile brand then you have not had the OFFICIAL patient brand that is clinically tested. You can see PROOF online that HappySmile is the only TESTED UK brand. Please copy and paste this URL that is on a government medical webpage: http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/ You can see that these scientific dental studies prove we are the only UK tested brand.
You can ALSO visit www.twitter.com/happysmileuk to see that thousands of dentists follow us on Twitter and use our dental products as we are the largest dental community on social media. Our fans also include TOP UK dental professors and famous celebrities.
Our Tooth Whitening Products are:
TESTED
FREE FROM SENSITIVITY
PROVEN TO WORK
DENTIST APPROVED.
We are the largest tooth whitening supplier in the UK.
You will NOT find a better brand than HappySmile. We are TESTED, PROVEN TO WORK SCIENTIFICALLY!
We also make advanced custom fit dental trays that are highly popular. Unlike other dental labs we supply 2mm with important seals and reservoirs. You MUST have reservoirs for best results.
You can order all our dental products from our dental shop online. We include FREE worldwide delivery.
If you are looking for reviews then try reading scientific facts here>>> http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/ and visit our Twitter page to see that we are the most popular dental community on social media. www.twitter.com/happysmileuk
These are FAMOUS celebrities who follow HappySmile on Twitter:
https://twitter.com/Happysmileuk/lists/famous-fans-happysmile-uk/members
This link is for TOP UK Professor fans who follow HappySmile on Twitter:
https://twitter.com/Happysmileuk/lists/professor-fans/members
We do not have a list all the UK dentists who are fans as we have thousands!
These are the UK charities that we donate to:
Tree of Hope
Oral Health Foundation
HappySmile Clinical Dental Product Studies:
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/
We are the only UK tooth whitening brand that is tested and clinically proven. No other brand of tooth whitening in the UK is tested. We are very proud to be the most popular brand. Please feel free to ask for a FREE dental sample. You are happy to try before you buy.
Please keep SAFE when using tooth whitening products. HappySmile is the ONLY UK trusted brand that has been scientifically tested. This web link is PROOF that HappySmile is the OFFICIAL UK Dentist/Patient brand... You can see for yourself here just copy and paste the link> http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4253113/
We are also listed in the European Journal of Dentistry (You are only listed in this dentist journal if you are the leading dentist brand). You can see for yourself here just copy and paste the link> http://www.eurjdent.com/article.asp?issn=1305-7456;year=2014;volume=8;issue=4;spage=538;epage=545;aulast=Peskersoy
HappySmile Guarantee:
Our tooth whitening products are PROVEN by science to whiten your teeth. We are the most popular UK tooth whitening brand. The reason you are reading this is because you have heard about our high quality dental products. If you are looking for reviews then visit the web links above or visit our dental community on Twitter! We guarantee all our dental services. If any dental order is lost in the post then do not panic as we will replace it free of charge. Please always allow time for delivery. All dental orders are shipped by Royal Mail 1st class recorded delivery. If you are not in then you will of been left a calling card. You should always ask your Royal Mail local sorting/delivery office for your order incase you were not in to sign for your dental order. If you need us to give you a tracking number then please contact customer support and submit us a ticket. You can submit a ticket by copying and paste the following link: http://www.dentalsupplyglobal.com (Please do not send in duplicate tickets).
We have AMAZING customer services that are very professional that love to help customers! This is an audio testimonial from HEARTFM Scotland Radio (Copy and paste the link into your browser to listen to the radio audio clip) http://picosong.com/gTKC/
Thank you for reading about HappySmile and we look forward to sending your dental order. Please tell all your family and friends about us, so they too can order official scientifically tested dentist approved tooth whitening products. Nothing works better than HappySmile when whitening your teeth the professional way!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.