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HappySmileUK
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HappySmileUK

happysmileuk.com
GB
1 review
6 helpful votes
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Complete rogues...
October 12, 2014

Complete rogues... Like to know why/how they are still trading!
Needs investigating, Happy Smiles! Hmmm only happy smiles going on are those in there received funds (From all the mugs who purchased products) My son purchased gel plus mouthgaurd, paid £55... waited, put in ticket ( cant call this company! Wonder why) No responce :/ Luckily we paid through pay pal, as i dread to think.
If you have any sense you will steer clear, I warned him before hand, Same offers on groupon for £17.95. No more to add, just beware as you've been warned.

Date of experience: October 10, 2014
Michael C. HappySmileUK Rep
over a year old

We asked you from day one please can we help you. We never have had a responce or an order number and we have asked you on regular basis for for the last 3 years. We never give up helping our customers and hopefully one day you will message us. We would love to give you free dental products. Michael

GB
2 reviews
8 helpful votes
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I placed an order over 6 weeks ago and have still received nothing. I have sent numerous tickets on the website and have even tried contacting the manager but have heard nothing. Absolutely terrible service, am now realising that I will never receive the products I have paid for!

Date of experience: October 27, 2014
Washington
3 reviews
54 helpful votes
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The service was outstanding. My teeth are so white and thank you happy smiles. I would tell family and friends to use happy smiles. Happy smile products were excellent. Delivery fast. Customer service was better than other companies. I am a very happy customer.

Date of experience: November 12, 2014
Michael C. HappySmileUK Rep
over a year old

Thank you Tara. We have a passion for top of the range dental products. We are the most popular brand. We thank you for your review.

GB
1 review
6 helpful votes
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I ordered from Happy Smile over 1 month ago and didn't receive my delivery. I asked for a refund a number of times and when they finally agreed to refund they said it could take 7-10 working days. Today is the 10th working day and still nothing! Do not order from this company they are a scam. They answer your emails (eventually) but don't action any requests. Its save to say I have been scammed! I will now have to contact my bank to report and get a refund that way.

Date of experience: September 25, 2015
Michael C. HappySmileUK Rep
over a year old

Hi Stephen. I have sent you many messages to message me through SJ. I would love to help you. If an order is lost in the post it does cause stress. I understand. Stephen although you had a problem. Please message me I will send you a free system. Michael

GB
1 review
5 helpful votes
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Don't order from them
March 28, 2017

Ordered some gel. Got an email confirming my order and said it would take 4 days. Gel never arrived and they're ignoring my tickets. Total scam - DON'T DO IT!

Date of experience: March 28, 2017
Michael C. HappySmileUK Rep
over a year old

We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.

GB
5 reviews
35 helpful votes
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I placed my order and it took 3 days. The order was sent by recorded delivery, The site looks abit out of date but do not let this put you off as the products and service is good. I would use them again and I am very satisfied, They do not have a phone number but they have a ticket system and are popular on social media so can be contatced online. I do not have anything negative to say as my order was complete and the goods delivered on time. Hope this helps with anyone thinking of ordering.

Date of experience: April 25, 2016
Michael C. HappySmileUK Rep
over a year old

Hi Sophie. Thank you for your review. We will be updating our site very soon. We value your feedback. We listen to customers and will always make sure you have a wonderful shopping experience.

GB
1 review
4 helpful votes
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Was so, so pleased with the customer service I received. A lady called Sharon at HappySmile assisted me... I messed up my first top set of tooth mould so Sharon sent me a free replacement mould kit which I was delighted about. When the tooth trays came through I couldn't believe how perfectly they fitted my teeth and secondly the whitening results were great. Will deffo be using again!
Chelsea, Worcestershire

Date of experience: December 12, 2016
Michael C. HappySmileUK Rep
over a year old

Hi Chelsea, Sharon told us that you were so happy. We are always here when ever a customer needs any support. Lovely to see you are so happy. Thanks Michael

GB
5 reviews
47 helpful votes
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I had been paying so much money but this happy smile is fantastic. The site was very easy to navigate and the staff were so professional. I just wished I had found it soomer. Delivery was so speedy. I did read some comments about mixed up products but people often get kickers in a twist. I would highly reccomend this site for tooth whitening and they are so much cheaper than my dentist in sussex.

Date of experience: July 16, 2015
GB
1 review
3 helpful votes
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Not sure
June 30, 2016

I purchased on Saturday and received an instant email saying it had been dispatched. The postage was 1st class Royal Mail. I received my order on Thursday and according to the postage stamp was actually posted on Wednesday. The fault doesn't lie with RM. But still no big deal. The order that came only had the dental impression kit and not the gels that I had orders. The kit contains plastic trays to which the upper one is too small for me. I've submitted a "ticket" for this and anther "ticket" when I realised I had no gels. They may come later but I don't know why that would be especially when my email stays the order had been dispatched. I've attempted to email but they bounce back because the Sharon@ doesn't receive. That's fine. I'm sure it isn't a scam it just seems difficult to access customer services or get replys (hence why I'm here). I'll leave a following glowing review if all is taken care of.

Date of experience: June 30, 2016
Michael C. HappySmileUK Rep
over a year old

Hi Ben. Yes that is correct. If you order dental gel and dental lab tray service then we send you two different packages. Thanks for the review Ben. We are always her to help you so feel free to let us know if we can be of further assistance. Kind regards Michael. (HappySmileUK Dental Supply.)

GB
1 review
33 helpful votes
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Hi guys ordered from happy smile uk I was very pleased I recived my whitening gel two days after placing my order, can't really comment on gel yet as only on day two of usage can say it has made teeth very sensitive. :( which they weren't before I started using the gel. Hoping I see results in a week or so, as they say no pain no gain I am using 16%.

Date of experience: June 5, 2014
Michael C. HappySmileUK Rep
over a year old

Thank you for the feedback. We are pleased you are so happy.

Pakistan
3 reviews
21 helpful votes
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Super White teeth!
November 3, 2016

Fantastic! I used to buy teeth whitening gels from my dentist. This time, I bought from happy smile and prices are very affordable. These work great for my teeth. My teeth are super white now. Love it!

Date of experience: November 3, 2016
Michael C. HappySmileUK Rep
over a year old

Thank you for leaving your review. I see you had super white teeth! Excellent news and so happy for you. Yes we have the lowest prices in the UK. We also include FREE delivery. Kind regards, Michal HappySmile(UK)

GB
4 reviews
71 helpful votes
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I used happysmiles gel last night. The difference in my tooth shade was incredible. I would of used this site years ago if I knew my teeth would go so white. The product I purchased was the happy smiles 22% and applied the gel for half hour each day. Very happy customer and would highly advise others to shop from them. The product was very easy to use and very cost effective. I purchased 10 gels but only need 6 but at least i have some left over for a top up treatment when needed. My smile is awsome. 100% best gel from this top company.

Date of experience: November 24, 2014
Michael C. HappySmileUK Rep
over a year old

Thank you for your review. HappySmile 22% is very popular.

Florida
1 review
1 helpful vote
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Excellent Service!
February 20, 2017

Fantastic teeth trays. Everyone compliments my pearly white teeth. They are exactly the same as the expensive ones the dentist does for patients and they make excellent gifts. They also include the packaging to send the trays. The teeth gels can also be purchased very cheap for whitening!

Date of experience: February 20, 2017
Michael C. HappySmileUK Rep
over a year old

Thank you for your feedback. Kind regards Michael

GB
1 review
41 helpful votes
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Order is perfect
August 21, 2015

Ordered teeth whitener 7 days ago.

Received confirmation email after 4 days and then sent recorded delivery received 3 days after that.

Perfect condition and exactly what I ordered saving me an absolute fortune at the dentist! Very happy.

Date of experience: August 21, 2015
Illinois
5 reviews
63 helpful votes
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I have just got married and needed a product to whiten my teeth for my big day. I purchased happy smile 22% and this was incredible. My Photos were fantastic. The product was easy to use. Teeth so white. I am happy.

Date of experience: October 27, 2014
Michael C. HappySmileUK Rep
over a year old

Dear Sarah, Thank you for your feedback and review. It is great to know that you had the perfect smile on your big day. Kindest regards, Michael HappySmile(UK)

Australia
1 review
6 helpful votes
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Michael... Do you think I have nothing better to do than to send duplicate tickets? If I had received a response I have better things to do than to send another. It is because I did not receive any response that I sent another ticket. So please do not be so patronising. I am not the only one who submitted a poor review. May be it is an aberration but my review reflects my experience

Date of experience: June 3, 2016
GB
1 review
8 helpful votes
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Granted I only ordered my gel 3 days ago but I received an email on 6/9/2016 at 08:03 saying my products were dispatched via tracked royal mail. I was not provided with a tracking number so I requested this... no response.

I have since called royal mail and they confirmed the item would have been with me next working day if there was no delays and they confirmed there have been no delays so they have indicated UK Smile company couldn't have sent it the day they said.

I have tried calling for two days solid with no answer after two rings and sent two tickets with no response.

Date of experience: September 9, 2016
Michael C. HappySmileUK Rep
over a year old

Hello Melissa I did message you asking you for your order number and you did not reply. I really wanted to help you but had no responce. Please message me via SJ anytime would still love to help and I check all reviews daily so will always be here. Michael

Missouri
5 reviews
75 helpful votes
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I am a big fan cooking at home. My teeth were very yellow due to the curry I make for the family. Have used this site for products recently for teeth cleaners and my stains have gone. This is best site for teeth cleaners.

Date of experience: October 22, 2014
Michael C. HappySmileUK Rep
over a year old

Hello Helen, We are very pleased you are so happy from using HappySmile dental products. Thank you for taking the time to leave your feedback. Kindest regards, Michael HappySmile(UK)

Missouri
5 reviews
37 helpful votes
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I have used this company for many years and have found it to offer the best systems for teeth whitening. I have used them 7 times now and they always provide me with a speedy service. I have been using the new happysmile 35% strength and my teeth are so white. I had used Polanight before but that caused sensitivity. Happysmiles own brand works excellent. I am so so so so happy to use this company. All my friends at work use this company too and they all love them too. Great service and top dental products. Very happy.

Date of experience: September 30, 2015
Michael C. HappySmileUK Rep
over a year old

Hi Sarah, Thank you for your review. We are pleased you love the HappySmile brand. Thank you for your feedback.

GB
7 reviews
64 helpful votes
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Very good service
March 1, 2016

The products were top quality. Very happy with Sharon who gave me a discount code! I have never dealt with anyone who is more professional than Sharon and it is no wonder why she had a testimonial on HEART FM she is amazing and so helpful... I purchased the Custom fit dental trays as they work better than the cheap instant types. My professional dental trays and HappySmile gels were perfect in everyway... thank you so much Sharon and thank you to HappySmile as I am delighted and very very happy with my new whiter smile... fantastic service and top quality products. I love them as they are the only UK tested brand and this company shows you proof as they are the best company for tooth whitening. Anyone thinkiing of ordering then try them out as the service is wonderful.

Date of experience: March 1, 2016
Michael C. HappySmileUK Rep
over a year old

Hi Jane. Thank you for your feedback. Very happy you love our dental services. Kindest regards, Michael HappySmile(UK)

Overview

HappySmileUK has a rating of 3.4 stars from 191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HappySmileUK most frequently mention customer service, mouth trays and dental products. HappySmileUK ranks 61st among Dental Products sites.

service
41
value
40
shipping
35
returns
30
quality
36