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HappySmileUK
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HappySmileUK

happysmileuk.com
GB
5 reviews
43 helpful votes
Follow Susan W.
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This company seems to be the most popular dental company on the web and is so very resectable. I was very very impressed as they are on Twitter. You should look at all the fans they have from celebrities to dental professors! WOW. I was suprised at how popular they are within the dental industry. Check them out on Twitter to see that this company is a massive cooperation. I am very impressed and can not speak more highly of this website. I have not used the products but I will place my order later tonight. Please count me in Happy smiles as I am a big fan on Twitter of yours. You people are wonderful.

Date of experience: April 20, 2016
Michael C. HappySmileUK Rep
over a year old

Hi Susan. Thank you for the lovely feedback. Thank you for following us. We love our fans!

Jersey
1 review
5 helpful votes
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I have been waiting over 6 weeks for my goods to arrive. I have sent endless tickets to have a email saying it would be sorted and it never was. There is no phone number to contact these people. I will be taking this further and my advise is do not order from them.

Date of experience: November 11, 2014
Michael C. HappySmileUK Rep
over a year old

I have sent you a message via SJ. I want to help you. I keep sending you messages in hope you
Will one day reply to me. I never give up helping customers. I have free dental products for you.
Michael

GB
2 reviews
6 helpful votes
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Firstly their new website is http://www.newhappysmileuk.com/ for those who want to order any goods. I am more than just happy with my order, I'm thrilled! Sharon, who is amazing, helped me sort my issues out with my order as mine didn't arrive at first but as soon as I emailed them, Sharon was on the case in an instant and was more than just helpful, she was professional, extremely kind, very generous as well as helpful! I recommend their new website to Everyone! I know that I will be returning over and over again for as long as I have teeth. Go to their new website via the link above and you should have absolutely no issues at all.

Date of experience: March 20, 2016
Illinois
3 reviews
51 helpful votes
Follow gareth j.
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Best site online for dental whiteners. This is my first

Review online as I have been so impressed. Never used

Happy smiles before but the product worked very well. Lots

Of info. Worked in only 4 days. Very quick to arrive. All

My friends have told me I look so nice. It is a great site

And so easy to use. Ordering was easy. Staff helped me
When I had a few product questions. I would use them
Again to purchase. I am highly impressed.

Date of experience: November 26, 2014
Michael C. HappySmileUK Rep
over a year old

Thank you for your review. HappySmile is the site to get professional tooth whitening systems. You are correct!

GB
10 reviews
63 helpful votes
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Have been using happy smiles now for over 9 years. Only company out there who sells professional dental whitening systems. The brand I will only use is Happy Smiles 22% as this gave me incredible whitening results. Have tried Polanight but never works as good as HappySmiles own brand. Delivery always fast takes around 4 days. Good packaging. Communications very good. Would only use these guys as they are very professional.

Date of experience: March 25, 2016
Michael C. HappySmileUK Rep
over a year old

Hello Maggie, Thank you for your feedback. We are pleased that you are so happy. Please feel free to send me a private message if you ever need any product help or support. Kindest regards, Michael HappySmile(UK)

GB
1 review
6 helpful votes
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No response
August 18, 2015

This is a scam. Been waiting a month. Sent many tickets and no response. The *******@happysmileuk.com only triggers a response email from mike, saying contact Sharon. Durr! They say they will respond to tickets within 48 hours. Maybe they mean 48 years, after which time I won't care if I had teeth or not! I know they exist and my PayPal account proves I paid. They sent the syringes without the tray, which was £39.99.

Date of experience: August 18, 2015
Michael C. HappySmileUK Rep
over a year old

**PUBLIC APOLOGY** During August 2015 we lost a member of staff sadly to long term cancer. It was a very sad time for HappySmile Dental Supply. Orders were delayed by upto 3 weeks. We make a "public apology" as we were not fully upto "operational" speed during that time. Rebecca had a very young family and left behind two lovely small young children. We did feel very sorry for our team
Member who we all had grown to love over 8 long years. We could of done things different and we learnt from those lessons. It did effect staff morale at that time due to grief. We are very sorry and we do take full responsibility. We did offer a poor customer service experience and delivery was late and this did upset customers during August 2015. We could not publish this public apology at the time as it was such a sad time for our staff at our dental supply company. Once again, please accept our most sincere apologies.

GB
4 reviews
54 helpful votes
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We always use Happy Smile products at our dental surgery and our dental patients are very happy. I have read the comment below from Carl who was upset to pay a higher dental charge at the surgery but please understand that this charge also includes a professional dental consultation with the dentist. You are not just paying for just the dental gel but you are paying for a service with help on how to use Happy Smile dental products. We use HappySmile 16% and this product is excellent and offers the patient with a very white smile. Also the products from this site are far more superior compared to other dental suppliers as this is the only brand that does not cause any kind of sensitivity.

Date of experience: December 18, 2014
Michael C. HappySmileUK Rep
over a year old

Hi Vicky. We thank you for your nice review. Have a nice day.

AE
1 review
4 helpful votes
Follow Muneera M.
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I ordered from the website since 17 January, 2017 and till today I didn't receive my order yet. I think it's a fraud website avoid it.

They deserve a 1 in rating, as their customer service always reply to my responds and keep promising to deliver the order, while I didn't received anything.

Date of experience: March 26, 2017
Michael C. HappySmileUK Rep
over a year old

We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.

Jersey
1 review
9 helpful votes
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It has been over 6 weeks and i have not received any goods. I had a email about 4 weeks ago saying it would be sorted but it was not. I also have sent loads of tickets to them but had no reply. I shall be taking this further and my advise is do not order from this company

Date of experience: November 11, 2014
Michael C. HappySmileUK Rep
over a year old

I have sent you a message via SJ. I want to help you. I keep sending you messages in hope you
Will one day reply to me. I never give up helping customers. I have free dental products for you.
Michael

GB
2 reviews
26 helpful votes
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Very pleased
August 1, 2014

I ordered 10 x 22% polanight £39.99 - then read the reviews and panicked! However I filled in a ticket online with my concerns about the bad reviews and received a reply with my Royal Mail tracking number on (ordered on the Wednesday) today is Monday and my order has arrived!
Very pleased so thanks for restoring my faith and I will order again!

Date of experience: August 1, 2014
Michael C. HappySmileUK Rep
over a year old

Thanks Julie really pleased you are happy.

GB
5 reviews
35 helpful votes
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Very fast delivery. The products were excellent and my teeth went so white. I would order again and have told my friends to use them as they were much cheaper than the dentist. I was charged £25 per HappySmile tube of gel and was much cheaper direct.

Date of experience: May 17, 2016
Michael C. HappySmileUK Rep
over a year old

Hi Janice, Thank you for your feedback. I am very pleased you like our dental supply services. Our dental proucts are very affordable when shipping direct. Please PM me if you ever need any help or product information. Kindest regards, Michael HappySmile(UK)

GB
10 reviews
72 helpful votes
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I highly rate this company. I have used themmany times and they sell the same products as my dentist. Saved well over £150 so very happy. Ordered on Tuesday came on the Friday. Prices were brilliant. Products from HappySmile were very easy to use. I had fantastic results. I would tell all my family and friends to order from them. I had a great shopping experience.

Date of experience: March 29, 2016
Michael C. HappySmileUK Rep
over a year old

Hello Angela. Thank you for your review. We are pleased you like our products and services. Thank you for taking the time to leave your feedback and review. Kindest regards, Michael HappySmile(UK)

GB
1 review
1 helpful vote
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I ordered the crest strips from happysmile as they are the only strips that actually work, as no other ones contain hydrogen peroxide. My order was dispatched that day, after 4 days I still hadn't received them, so I submitted a ticket. A lady called Sharon replied to me within the hour and assured me they had been dispatched and would arrive within a few days. Which they did. The strips are great and from my experience I cannot fault the service and would definitely use it again and do another review. My teeth are 3 shades whiter after only 4 treatments so safe to say they work!

Date of experience: March 1, 2017
Michael C. HappySmileUK Rep
over a year old

Hi Jade, Thank you for your review. Sharon is so professional and always offers an excellent customer service experience. Very pleased you are so happy shopping with HappySmile(UK) and thank you for your feedback. Kind regards Michael

GB
1 review
7 helpful votes
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I don't even want to give any stars so disappointed with this company, I have paid a lot of money for this product that I've still not received it it's been over a month, contacted the rep by emails don't know how many times also called happysmile you just get put through to a message service,
Nothing has been done to help me out will not order from them again just want my money back, so unhappy and disappointed

Date of experience: September 8, 2014
Michael C. HappySmileUK Rep
over a year old

I have never had any responce. We have spent hours in sending you messages so that you reply. We never give up helping customers Michael

GB
1 review
1 helpful vote
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None shipment.
April 16, 2017

I am still waiting for HappySmile order it has been now 3weeks and no reply to my two tickets, how can I get my refund back. I paid through my debit card any ideas? Sue

Date of experience: April 16, 2017
Michael C. HappySmileUK Rep
over a year old

We would love to help you just send a private message. We had a delay sending out orders due to a server upgrade but service is now restored back to normal. Kind regards Mike.

Philippines
1 review
4 helpful votes
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Amazing experience
November 29, 2016

Polanight product is GREAT! After 2 weeks my teeth were white, and I never had any sensitivity on my guns. I recommend to anybody who cares about having nice and white teeth. I think if you don't have nice teeth you will look old and unhealthy, no matter what.

Date of experience: November 28, 2016
Michael C. HappySmileUK Rep
over a year old

Thank you for leaving your review. I see you had super white teeth! Excellent news and so happy for you. Yes we have the lowest prices in the UK. We also include FREE delivery. Kind regards, Michael HappySmile(UK)

GB
3 reviews
41 helpful votes
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Very happy with this company. Delivery was around 4 days. The products were excellent. I have used so many brands but the happysmiles 22% was outstanding. I would tell all my family and friends to shop at happysmiles. Very impressed and they have wonderful customer services. This was my first time ordering and I am over the moon. Thank you happy smiles as I am one very happy customer with very nice whiter teeth. I will not hesitate in telling others to order from you.

Date of experience: December 13, 2014
Michael C. HappySmileUK Rep
over a year old

Thank you Janice we work very hard at HappySmile to ensure best service.

Nigeria
1 review
4 helpful votes
Follow Funke H.
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Still waiting for my order after 2 months. Lost hope of ever receiving my products. No response to enquires by telephone. No response to submitted ticket. Follow up on ticket requires the submission of a new ticket. Will NEVER use this company again. Very disappointing and frustrating. I will request for a refund only hope I get one otherwise that presents a new angle. Smh.

Date of experience: October 7, 2014
Michael C. HappySmileUK Rep
over a year old

Hi Funke, Thank you for sending your order number. We are pleased that you have replied. We look forward to helping you. Kind regards Michael HappySmile(UK)

GB
1 review
45 helpful votes
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I have been using Happy Smile since 2009 and I'm happy with the service received.
All orders have arrived and delivery times are quick.
Also customer services are very helpful.
I have recommend this company to friends and will continue to shop here in the future.

Date of experience: December 11, 2013
Michael C. HappySmileUK Rep
over a year old

Thank you Chris. We have been online since 2003! Thanks for your review!

India
2 reviews
3 helpful votes
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White and Whiter
December 8, 2016

I purchased the whitening gel and saw a difference after the first day. I tried a different product but did not have as good of results as this product. Would highly recommend this product to anyone looking for whiter teeth. Very happy with the product.

Date of experience: December 8, 2016
Michael C. HappySmileUK Rep
over a year old

Thank you for your feedback. Michael

Overview

HappySmileUK has a rating of 3.4 stars from 191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HappySmileUK most frequently mention customer service, mouth trays and dental products. HappySmileUK ranks 61st among Dental Products sites.

service
41
value
40
shipping
35
returns
30
quality
36