Natasha H.

I went to Happy smile s for the second time. The first time I left after an hour and a half of waiting and made a new apt for the first appointment on a new day hoping it would go faster but it didn't. The next time I waited an hour before anyone even talked to me and she gave me an incredibly high price so I asked why and the rude lady snapped back that's what it is. So I asked what the difference between a regular cleaning and this cleaning was or if I should google it. She said o no I'm not going to do this today and stood up got in my face. She was yelling that she couldn't deal with me and another girl came and tried to take over and told the other girl to walk away but she just kept coming back unprovoked and getting in my face. When I asked for the manager she said she was and snatched my card back from the other girl and literally kicked me out. So I cancelled my garbage dental insurance because happy smiles was the only place covered. Happy smiles! Haha ridiculous because I never smiled once.

This was my first time ordering from Urban outfitters and my last. I received my order and sent it back requesting a smaller size. I never received my order back so eventually I called to check on it and found out it was cancelled. They didn't have the size I requested so instead of communicating that to me and asking how I would like to proceed they just refunded my card and cancelled the order. Originally the items were on sale and because it was my first time ordering I got an additional percentage off. Now they will not honor those prices anymore for the same item. I tried contacting the company via email and phone to reprocess the order I originally placed and they refused to offer a resolution. I never got my outfit or a resolution.