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I brought off this website last year and had no problems, i brought off it again this year and they have taken my money, not delivered my goods and are completely ignoring every email i send! I searched on twitter to find that also alot of other people who have ordered off here and not got their orders too!
I actually ordered from this website a year ago and i received my products within days, i ordered from them last week and have heard nothing! I didnt think anything of it until a week after i wondered where my parcel was so i sent an email, no reply, sent another email, no reply. I searched them on twitter and saw that there are numerous other people who havent recieved their products yet the money has been taken.
I'm guessing they were okay at first to get customers and then just scam everyone off once they'd built a base!
I am contacting my bank about this to get a refund from these scammers.
DO NOT BUY FROM THEM ANYMORE.
**PUBLIC APOLOGY** During August 2015 we lost a member of staff sadly to long term cancer. It was a very sad time for HappySmile Dental Supply. Orders were delayed by upto 3 weeks. We make a "public apology" as we were not fully upto "operational" speed during that time. Rebecca had a very young family and left behind two lovely small young children. We did feel very sorry for our team
Member who we all had grown to love over 8 long years. We could of done things different and we learnt from those lessons. It did effect staff morale at that time due to grief. We are very sorry and we do take full responsibility. We did offer a poor customer service experience and delivery was late and this did upset customers during August 2015. We could not publish this public apology at the time as it was such a sad time for our staff at our dental supply company. Once again, please accept our most sincere apologies.
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Empty.
Never received order, money back and never received response to emails. DO NOT USE THIS WEBSITE!
Never received my order, still don't have my money back - no reply from anyone after submitting 2...
This review is not valid. Failed to contact us. Kindest regards PDS Dental Group