HairExtensionSale

STAY AWAY FROM THIS COMPANY! AWFUL COSTUMER SERVICE! I placed my order (spending over $100) I then emailed them asking if my correct order made it through, emailed them about 20 minutes later wanting to cancel my order. (On their website it says they'll get back to you within 24 hours) THEY DIDNT GET BACK TO ME UNTIL 3 DAYS LATER!, when they got back to me they didn't even mention my cancellation, they just mentioned my first email. I then emailed right away asking to cancel ONCE AGAIN THEY DIDNT GET BACK TO ME UNTIL 3 DAYS LATER SAYING THEY "ADVICE" I DONT CANCEL MY ORDER. Excuse me? After that they took weeks to get back to me, a few weeks later I get a call saying they can't process my refund because something is wrong with my account LIES. Right after getting off the phone with them I contacted my bank and they said nothing is wrong and they should have an issue processing my refund, I emailed them saying that, ITS BEEN A FULL WEEK AND STILL NOTHING!

They will not refund you, their extentions are absolutly terribly thin and will not match you hair no matter what. They will tell you to send your hair extentions back costing a further £20 and not refund you. I've emailed them and they replied but didn't like when i was proving my point and so they ignored me & will not give my money back! Wish there was a way to get this website $#*! down as they shouldn't be allowed to be doing what they do, absolutly shocking, i will be trying my upmost best to get them shut down for what they've done to me. DO NOT ORDER FROM HAIREXTENTIONSALE.CO.UK unless you're looking to get ripped off, money taken from you and completely ignored.

I have been calling and calling. Leaving a messages every time. I HAVE NEVER GOTTEN A CALL BACK - my order to which the you have the money for has never shipped. I want my money back now

I placed an order on their site and then I read the really bad reviews, should have checked them out first I know and I could kick myself for that it, I had only placedthe order 15 minutes ago so I tried to call them and I emailed. Then I get a shipping confirmation even though I had cancelled well within the limit. I've got the extensions and they are terrible I've got 22 inches and although the extensions go to exactly 22 inches they are a lot thicker on the top and 3 cm down go so thin. It's almost like they have mixed 22 inches with a lot shorter hair to make it cheaper for them.
Since then they have wasted my time so much as I have emailed them on numerous occasions sent them photos. For every 20 emails you send you will get one email back and they will just respond fobbing you off when I asked to return them they said maybe its best you don't return them because it will be too difficult I don't know what they mean by that are they insulting my intelligence? Because it's not too difficult to take something to the post office. Then they said we can give you a partial refund of 10% not happy with that because I had $150 of extensions that I cannot use. In the end I realised I am getting nowhere and even if I did return them they may not even sign for the return package and will waste my time further so I said I will accept the 10% refund and guess what two weeks on and lots and lots of emails no partial refund either!
I do believe they are on Amazon under a different name so be careful of that
I would advise everyone to dispute through PayPal or for your card company see below link:
http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product
They have a link on their of a letter to send to your card company even if it is a debit card to claw the money back
Which will waste even more of your time but maybe if enough of us complain and they will go out of business
And doesn't trust bloggers they are given stuff for free or money to sell their products

I received my extension on the 16/05/2013 and had them put in as a weave on the 18th. After 2 days i washed my hair extensions using proper precautions and using salon standard shampoo and conditioner. Once i let my hair dry and brushed it the hair was frizzy/not as curly as they should be from that day on the hair has become so dry so dead and frail it knots with every movement and the ends look like they have been singed by fire!

This hair looks atrocious! I washed my hair again taking ALL the proper precautions and got out of the shower with matted hair, dread locks, it was a disgusting birds nest on my head that no amount of conditioner could assist! After 2 hours of brushing and bruising my scalp i got the knots out and had a sink full of broken hair. The ends were so damaged i had to trim them (trimming should not be happening this early) the hair does not flow nicely i have spent money on buying products to help rejuvenate the hair, which have failed. All i can say is i was extremely frustrated, upset and out of pocket!

I have had %100 Human Hair, Remy Hair, 24inch, Curly extensions before (not from your company) and i have NEVER had these issues i have been wearing hair extensions for over 3 years now and NEVER EVER had any of the above issues.

To top it all off when i received the extensions they did not measure to 24inch and you replied with a petty email that stated "When you stretch them out they will reach 24inch" I believe this is false advertisement. If you are buying curly hair you want the hair to be curly so it should be 24inches when it is curly! Even when i pulled it straight it did not reach 24inch.

I've had to straighten my hair to avoid knots and I still have to brush my hair every 30 minutes so my hair doesnt turn into dread locks. I have a big clump of dry hair hanging from my head! I take extreme pride in my hair and coming from 3 generations of hairdressers and having a family salon for over 50 years i know alot about the qualitiy of extensions and maintenance.