Ella S.

I received my extension on the 16/05/2013 and had them put in as a weave on the 18th. After 2 days i washed my hair extensions using proper precautions and using salon standard shampoo and conditioner. Once i let my hair dry and brushed it the hair was frizzy/not as curly as they should be from that day on the hair has become so dry so dead and frail it knots with every movement and the ends look like they have been singed by fire!

This hair looks atrocious! I washed my hair again taking ALL the proper precautions and got out of the shower with matted hair, dread locks, it was a disgusting birds nest on my head that no amount of conditioner could assist! After 2 hours of brushing and bruising my scalp i got the knots out and had a sink full of broken hair. The ends were so damaged i had to trim them (trimming should not be happening this early) the hair does not flow nicely i have spent money on buying products to help rejuvenate the hair, which have failed. All i can say is i was extremely frustrated, upset and out of pocket!

I have had %100 Human Hair, Remy Hair, 24inch, Curly extensions before (not from your company) and i have NEVER had these issues i have been wearing hair extensions for over 3 years now and NEVER EVER had any of the above issues.

To top it all off when i received the extensions they did not measure to 24inch and you replied with a petty email that stated "When you stretch them out they will reach 24inch" I believe this is false advertisement. If you are buying curly hair you want the hair to be curly so it should be 24inches when it is curly! Even when i pulled it straight it did not reach 24inch.

I've had to straighten my hair to avoid knots and I still have to brush my hair every 30 minutes so my hair doesnt turn into dread locks. I have a big clump of dry hair hanging from my head! I take extreme pride in my hair and coming from 3 generations of hairdressers and having a family salon for over 50 years i know alot about the qualitiy of extensions and maintenance.