GrubhubReviews 4,557

I placed a scheduled order. When the restaurant opened, the order was confirmed. 8 minutes before it was due to arrive, Grubhub texted me and said the order was unexpectedly canceled by the restaurant because it was closed or not taking orders. I called the restaurant. They said the order was complete and ready to go when my order disappeared from their screen. I called Grubhub, they repeated what they texted me. I told them I called, the restaurant was open, my food was ready. They attempted to call the driver. The driver didn't answer. Grubhub said they'd resubmit the order. I was assured the order was resubmitted before I hung up the phone. I called the restaurant, the order wasn't resubmitted. In case these things aren't immediate, I called the restaurant 30 minutes later. My order still hadn't been resubmitted. I arranged to pick up my order. I had to order a Lyft to go get the food. I picked it up as soon as I could, approximately 2 hours after it was ordered and prepared. Not so fresh huh? Although my funds are being refunded, I'm quite disappointed with this service. This is the second consecutive time Grubhub has proven unreliable. In light of this pandemic, providing the service you offer and advertise would be extremely helpful! Just my thoughts.

My apt (of a 2 story building) is accessible from the outside. They didn't bring my food to my door - even though I gave instructions to use the staircase on the left hand side of the building. They left my order at the front of the building. This means that I, a person in quarantine because of a positive COVID-19 test, HAD TO LEAVE MY APT and go get my food! This defeats the purpose of using Grubhub in the first place! There was also no communication that it had arrived until several min after the actual delivery. Food was cold. And they don't check with you to ask how your experience was... I'm sure because they know they're doing a $#*!ty job and don't want to hear it. This was my first experience with GH. And it will be my last. Grubhub... Do you know what exponential means?

Ordered my food at almost 12pm and was told it would arrive between 1230-1245. Then I received a notification stating it would arrive between 1-110. Then received notice that it was actually on the way and would arrive between 1245-1255.
After waiting until 1255, I checked the status and it said delivered and a text notification was sent. LIES! I NEVER received my food nor a text!
My delivery driver was Mary according to the rep on the phone. She called Mary to find out the details and told it was left on my porch. LIES! I asked the rep to call her again and have her describe the house and car but nope, she refused to call her again.
She sent me to the manager and he just offered a refund and a $25 discount to reorder. I took the refund but laughed at the discount bc I'd NEVER use them again, you couldn't pay me to! Livid is an understatement! Save yourself trouble, don't use them!

I have been using delivery apps for about three months now but so far only used Door Dash and goPuff, no issues. Today i used Grub Hub and instead of reading the reviews for the overall service i just looked at the restaurant reviews (KFC). I ordered my food at 836pm, total was 33.00 and then money was immediately taken from account, waited and waited and waited, then at 912pm, order was shown picked up and the driver picture was on my app. Restaurant is about 5 minutes from my house and app said it was about 20 minutes ETA. NO food as of 945 so i call GrubHub, the rep said he was one minute from my house and to start heading towards door. Then at 1005 my order showed delivered and unfortunately it wasnt to me. I contacted GrubHub again and the lady asked me to confirm all my info again and said let me put you on hold while i call the driver. Then about 5 minutes later she came back and said i called him three times and he wont answer the phone. She immediately said sorry i got an email instantly about a refund of the cost and then she said give it about 5 business days. That was it... makes absolutely no sense. Dont use if you look online its mainly negative reviews and refunds. That just shows you how bad it must be, the drivers wont even answer the phones when their boss is calling. So i will just wait the 5 business days and see what happens lol...

So after a long day at the pool and shopping, me and my kids were starving. We got home and decided to order McDonald's from GrubHub. I placed our order for two happy meals and a crispy chicken sandwich. GrubHub said our order would be at my location in less then 15 minutes. So instead of waiting 15 minutes, we actually waited for 3 hours and 45 minutes. I called GrubHub to see what was going on with my order and they said the driver was outside. So I looked outside and the driver was actually outside but then I looked into the car window and I saw him eating my food. So order from GrubHub if you don't mind losing money, eaten food, and the driver being many hours late.

We ordered our food hours ago. The website first changed the delivery address, then cancelled or deleted the order. We received no notification, no error message, nothing to tell us it was cancelled. The order was never even sent to the restaurant. Our Grubhub account shows no order was placed at all, but we can't find out whether they charged us for the order. There's no order #, no contact #... nothing.

The order had large extra fees added for a supposed driver tip, larger than what we agreed to pay. That adds up to a fair bit when the food is $68.

I ordered $140 BBQ takeout for first time through Grub today, not impressed. App said 45 minutes for food delivery. I received an email 45 minutes later saying I should have my food in 15 minutes. A half hour later I tracked my delivery and it showed food was delivered 15 minutes ago. I contacted customer service and was placed on hold for 10 minutes while they tried to contact my delivery person. CS told me their mailbox was full so they could issue a refund. I said I don't want a refund, my family wants to eat. They cut me off and cancelled my order (refunded)

Don't order from here. They took about 40 dollars off my card when I ordered and they was dead wrong for that. I wouldnt recommend ordering from them ever again. These people are sick, filthy, and ratchet, stealing liars then want to lie and say no this never happened. My food costed $23 then to check on my card it costed 60 dollars. I tried refunding it and they said they was going to refund me $13. That right there just ruined my day. Grubhub sucks.

Me n my fiance done ordered twice off of you all for food& both orders were messed up both Times, Me& my fiance will be taking your app off of our phones & ordering with uber eats; you guys are unprofessional in a Time like this where money is scarce & you all are already over charging for delivery services, I deliver for uber n they tell you to check the order; But also when you come to pick up order they ask you who are you picking up for? So how did I get the wrong order? I ordered 2 cheeseburgers meal n my daughter ordered ha food n all they sent us was a 10pc nugget & fry n drink that we didn't order at all smh... I am sick of these businesses trying to take advantage!

If i can give 0 stars i would the way my food looked when arrived it looked like they literally stepped on it or even chewed on, my sandwich, so disappointed and disgusted by the way my food looked this being my first time ordering I will never ever order with Grubhub again Stay Away

I sent my sister some food via Grub Hub and they strung us along the entire evening, until finally cancelling the order hours later with no explanation. I called the next day to find out what happened and they "looked into my issue" and finally told me that the restaurant had closed early and that was the reason they couldn't deliver. Since no restaurant would "close early" with outstanding orders, and Grub Hub had shared a number of emails throughout the evening with new ETA's, the story did not hold water. I called the restaurant and found out that they did not close early and had been open until 10pm that night. Grub Hub seems to be an organization that lies to customers, throws it's restaurant partners under the bus to cover their shoddy service, and quits early for the night without a thought as to who's plans they might be ruining by simply cancelling the order on their own whim when they don't feel like following through. From the multiple complaints I see listed here, this organization doesn't stand a chance against the new upstart competitors (Door Dash, etc) that understand this is a service business.

We're a Chinese Restaurant in Madison, WI. We have had a few online platforms represent our company to provide a nice online ordering experience for our customers. GrubHub, however, is not one of them. We've asked them on numerous occasions to stop, and they promise to take it off their website. Very often a few days/week later, they will resume with putting our restaurant on their platform. When I try to escalate the issue to their customer care reps, they send me to restaurant care, when I explain the problem to restaurant care, they send me back to customer care. The loop goes on and on. They don't care to be a business of integrity. The fact that I refused to take a GrubHub driver's order of one of our unknowing customers, he gave us a 1 star review. On top of that, he told our customer and that customer now thinks we're the bad guys and also gave us a 1 star rating. They steal customers away from us and potential tips that should belong to OUR drivers, not these snakes. Now we've recently been blasted by the driver with the 1star rating and from our customer, why? Just because we are trying to defend our restaurant? There isn't even a way to rate grubhub on Google, that I know of. They take zero responsibility and accountability for their actions. Also you may be asking, why not get more business with GrubHub? Well, when they take 1 to 2 to sometimes 3 hrs to pick up the food we prepared, just to deliver it to our customer, it leaves a very bad taste in our customers mouth. Not to mention, we are the ones that get blamed for it. So, something needs to be done.