Groupon

They never helped me even after they tell you to ask for support via emails! Groupon spare me the reply back because its not worth your time anymore! I recommend not using groupon because third party merhcants can take your money not provide you with product and groupon will not do anything about it! Groupon use to have superb customer service and now because many use them they have no more care for consumers!

I purchased a jacket from Groupon. It was too big on me and I requested twice for a return. All Groupon customer service replied was they have already contacted the seller and the seller will have to handle my return. It's been weeks so far I haven't heard anything from the seller, or Groupon to follow up. Very irresponsible. I will not purchase anything again from Groupon.

I am very suspicious of such deep discounts. Today I got a deal of $350-worth of yoga classes for $20... seriously? This can't be real. If the business in question honours the deal, I would just feel bad taking advantage of them like that. And if not, then it's just a scam. Why not run a more sensible, socially responsible version of Groupon... say, 25-40% discounts that encourage new customers to discover a business.

A second point - you have to be very careful with the deals. A few days ago I almost bought a Groupon admission for a rock concert - $35 for tickets worth "up to $80". The catch? The tickets are for a section seating where prices range from $25-80, so you could actually be paying $35 for $25 tickets, and for all that, have a "Groupon" instead of a proper ticket, and zero ability to select your seats. I won't be buying tickets from Groupon again.

Purchased two deals this year for services in the Madison WI area. The businesses are clearly too small to handle the number of customers generated by Groupon. In both cases, it was virtually impossible to get through to the businesses 'due to the large number of calls we are currently receiving'. I never did get through to one business, the second business has repeatedly failed to put my appointment in the computer. I've shown up twice only to find there is no appointment. Today I called to confirm my appointment and same problem, no record of my appointment. Groupon will refund me, but I think they need to do a better job making sure the participating merchants have the ability to meet demand.

My daughter and son-in-law had purchased a Groupon for my husband and myself, as a gift last Christmas, 2016. It was for a dolphin sightseeing tour in St. Augustine, FL, and expired 12/31/17. I was going to book a tour after returning from a Disney Cruise on 12/4/17. But when I pulled up the Groupon, it was saying it was Redeemed on 12/1/17 at 6 something PM. Well, at that day and time, we were out to sea on the cruise. I had never marked it Redeemed. Multiple emails back and forth to Groupon, even mentioning that my daughter had purchased it, and no resolution was made. They then, with only a few days remaining on this Groupon, told me that my daughter needed to email them, since she was the one who purchased it. She did, and still nothing! It now expires in 2 days! I'm so angry with them and will never buy another Groupon! Their customer service STINKS!

Be aware! I ordered product which showed with the tracking number that it was delivered and left in my mailbox (with no signature!), however, I have never received it. It took me a whole battle to get my refund. The rudest and helpless customer service ever!

Groupon Goods are the worst! My first order, for whatever reason
Failed to arrive. Then I ordered Motorola Blue tooth Buds, $50.
After 90 days they just stopped working. My email to customer service only generated an I'm Sorry!' response. I'm sorry but we only cover product if damaged in delivery, I'm sorry but 14 days is our max coverage. No help in resolution. No help in contact source to resolve, only I'm sorry. And with that I agree, THEY ARE SORRY! Never again!

I bought a Groupon for Fuel Vegetarian. I was unable to get through to the restaurant to make the reservation required. I left a message on their phone and also sent an e-mail. I did not hear anything back from the restaurant. I thought perhaps they didn't confirm reservations. My friend - who drove over 2 hours for a special birthday meal - and I went to Fuel Vegetarian. They were closed. I've been trying to find a way to ask for my money back from Groupon, but can't find any way to communicate with them. Maybe they will see this. If so, I want my ten dollars back! The Groupon expires May 1st and my friend and I won't be wasting gas money going there again.

This company is completely unreliable. I placed an order on May 2 for six bracelets for my bridesmaids, yet received only two of them by May 28. At that point I contacted customer service, only to be told that there was no guarantee I receive the items. I simply don't understand how I can be told that there are enough items available to place my order, yet never receive them. I received nothing from customer service other than a cursory "we apologize for the inconvenience." I needed to receive this order in a timely fashion, and was not updated on its status once. They've lost a customer.

Through Groupon I bought ticket to Ripley's Aquarium in Toronto. I didn't notice in fine print that they charged me in US dollars not in Canadian. When I got my Credit card statement I found that I paid Groupon $ 7 Canadian dollars more for each ticket than I will be pay in Canada! What the kind of sale it is?! I lost my money. When I called Groupon they explained "Sales is final" no refund! Final sales?! Is it last item on shelf for sale?! Disgusting! Never using Groupon again.

I purchased a Groupon for a couple's combo massage and made an appointment for Sunday afternoon, Mother's Day, right away. I received TWO confirmations: an email and a text message. All we had to do was show up. When we did, the lady in charge told us she had no app't for us and we should come back 'tomorrow'. When we said, "No, we can't do that" she then said, "Come back 1 hour". We showed her our confirmations, but she didn't seem to care so we left. Please also note that NO ONE was in the chairs except 1 person (an employee) who was relaxing. When I called Groupon the next morning, I was offered an apology and credit to my account. After I insisted on a refund, I was granted one. Having ruined my Mother's Day, they should have offered more!

I responded to an email for Counting Crows tickets through Groupon thinking it was the show that was near me. Well it was not. It was the one 400 miles away. Instead of sending me the Jones Beach one they sent me Woodstock! They won't exchange tickets or do a refund. Disputed the charge with Visa and they denied it over the phone. Never using Groupon again and cancelling my Visa cards. The best is when my concert got cancelled and they wouldn't return my money. They gave me Groupon Bucks!