business logo of Groupon

Groupon

How would you rate Groupon?
grey star
grey star
grey star
grey star
grey star
California
1 review
2 helpful votes
Follow Jolene L.
Unfollow Jolene L.
Send Message
Share Review
Report Review

I've actually had several good experience with this site. They delivered within the expected time frame as listed on the site. The only iffy part about this store is the return policy. Anything that is returned is given store credit, which prompts you to spend on the site again. But not a problem for me. I like shopping here =)

Date of experience: February 25, 2011
DeeDee L. Groupon Rep
over a year old

Hi Jolene,

Thanks for your post on Sitejabber. I'm so glad to hear that you're pleased with your ideeli experience. As you mentioned, returns are accepted for store credit only and qualify for free return shipping. Please feel free to reach out to us at support@ideeli.com if we can ever be of help.

Best,

Jason Faria
Customer Service Manager

Canada
1 review
0 helpful votes
Follow DOROTHY Y.
Unfollow DOROTHY Y.
Send Message
Share Review
Report Review

Beware of deals on shows, you are not assigned a seat, you have to redeem the coupon on day of show, there is no guarantee of seating locations.

I found much better deals online, too bad, I wished I research 1st before I purchased from Groupon... Customer service was not helpful at all, it took me a long time before I was connected with someone, and she was no help at all.

Will definitely not purchase any shows from them again!

Date of experience: August 3, 2017
Canada
1 review
0 helpful votes
Follow Emily A.
Unfollow Emily A.
Send Message
Share Review
Report Review

It is impossible to contact Groupon by telephone. They have disconnected all toll free phone numbers. Several attempts to reach them by email was very frustrating and stressful. After providing my contact information and outlined my issue, I clicked on "I am not a robot" and had to select images over and over again but could not send the email. I then went on Live Chat and waited and waited for Operator to come on but finally gave up. Groupon sucks.

Date of experience: August 14, 2017
Canada
3 reviews
5 helpful votes
Follow tara m.
Unfollow tara m.
Send Message
Share Review
Report Review

I have ordered many items from groupon, before now I has been satisfied but hid time the dinkleboo blanket they are offering for 16.99 plus shipping, not only is the dinkleboo ordering system crappy, but after 2 evenings of uploading photos, I have checked to see if item had shipped and it says "failed to render", what does that even mean and why did the company not contact me to let me now the order I had paid for had an issue as they had no issue taking the money!, Its impossible to get a person on the phone at groupon. So not only did I waste my time and effort placing the order designing the photo blanket but now I get to chase to get my money back. Also while ordering there was a glitch and I ended up with 5 orders for the voucher for the blankets and now, I have ordered a total of 4 of these and only 1 is on its way, not good odds 1 out of 4!

Date of experience: December 1, 2015
California
3 reviews
1 helpful vote
Follow Lou L.
Unfollow Lou L.
Send Message
Share Review
Report Review

Hidden Cost
July 16, 2017

This company sells you wine for $69 on the first page and after they have your information they tell you there is a $25 shipping charge. They've already charged the $69. Even a spokeswoman said to read the fine print on the first page. I also had a problem with an income tax ad -- it stated a $99 fee but when I got there the preparer said that was the reduction and I had to pay another $150 (we settled on that though she said the fee was $450. Be wary.

Date of experience: July 16, 2017
Washington
1 review
0 helpful votes
Follow Shelly J.
Unfollow Shelly J.
Send Message
Share Review
Report Review

I ordered a dog bed from one of their retailers. It was to be shipped to my work. After not receiving it 5 days after the tracking said it was in route, I found out it had been returned to Groupon. I called customer service and their solution was to just refund my money. I still wanted the dog bed! I'm not thrilled with their resolution, considering it was never an option to send a new one, overnight one, nothing. Needless to say I won't be ordering products off of here any longer. Amazon has never had this issue with delivery to the very same address.

Date of experience: June 28, 2016
New Jersey
1 review
3 helpful votes
Follow Tom G.
Unfollow Tom G.
Send Message
Share Review
Report Review

I purchased a camera bundle two times from groupon with the web site identifying Beach Camera as the seller. Each time the package did not include the camera body. Shoddy shipping. Groupon had no control over the purchase and it takes 15 + days to get credit applied back to card.

Date of experience: October 30, 2016
California
5 reviews
1 helpful vote
Follow becky g.
Unfollow becky g.
Send Message
Share Review
Report Review

Any and everything
May 11, 2015

I have purchased so many different things from Groupon. Dog beds, couch covers, Home show tickets, Excel courses, etc. I have been pleased with everything purchased. If you purchase and don't use the money still stays there for your next purchase. A win-win. I will continue to purchase from Groupon. It also is city specific so you can get goods from your local city. Awesome.

Date of experience: May 11, 2015
New York
2 reviews
17 helpful votes
Follow Yllen M.
Unfollow Yllen M.
Send Message
Share Review
Report Review

It has now been 45 days and no labels customer service keeps saying "a few more days" what kind of service does this company have to keep saying that to a client. Never again and I will be telling all the moms and mommy groups to not buy from this company.

Date of experience: October 23, 2014
Georgia
7 reviews
11 helpful votes
Follow Nancy Q.
Unfollow Nancy Q.
Send Message
Share Review
Report Review

Bully sticks were wildly misrepresented. Thin smelly sticks! Took under 5 minutes for my dog to eat one. Bundle cost-$25! Poor quality dog bed cover, sweet potato jerky misrepresented. Expensive! Dry, tasteless chips. Dog hated them!

Date of experience: September 19, 2016
Georgia
7 reviews
5 helpful votes
Follow Laura t.
Unfollow Laura t.
Send Message
Share Review
Report Review

I have tried several times to use groupon. I read small print and yet when I try to use them there is some hidden glitch website or otherwise preventing it. I have had my vouchers refunded but it was a lot of work each time. I would be wary of spending more than your willing to lose.

Date of experience: October 26, 2015
Arizona
1 review
0 helpful votes
Follow walter e.
Unfollow walter e.
Send Message
Share Review
Report Review

Made a very small purchase of a personalized item but could not find a way to personalize that item... could not get any help no matter what I did... first and last time dealing with Groupon and their associates

Date of experience: January 11, 2019
Virginia
1 review
1 helpful vote
Follow G D.
Unfollow G D.
Send Message
Share Review
Report Review

Horrible customer service!
September 21, 2014

Horrible customer service! I was appalled by the way they handled my inquiry. I was trying to buy a dress on the Ideeli app that was listed for $119.99. When I got to checkout, the price went up to $189.99. After I contacted customer service, via online chat because no one is available ever by phone, and proved to them that the listed price and the checkout price were different, they told me that someone would contact me within 24 hours, which they never did. The customer service agents are worthless. They just tell you a supervisor will call you. Do not ever shop here!

Date of experience: May 13, 2013
DeeDee L. Groupon Rep
over a year old

Hi G,

Thank you for taking the time to provide your feedback here on SiteJabber. I apologize that there was a price discrepancy between our website and the app. This may have been caused by a bug of some kind in the app and customer service should have issued you the price that was shown there, after having verified this discrepancy. I'm also very sorry that no one contacted you back after the chat you had about this price difference. If you had wanted to speak with an agent over the phone, you can always leave a voicemail for us to return, if all agents are assisting other members and are unable to answer, or you can request to have someone contact you by phone. Either way, you should be contacted back and I’m sorry that you were not previously.

I'd like to check into this issue and find out why this happened with the app and also why you were not contacted back. Please let me know if you placed the order and the order number, if it was placed. It will also be helpful if you can message me back with the incident number from the live chat or the email address you used when contacting us. Once I have this information I'll check into what happened. I look forward to hearing back from you.

Best,
Jason Faria
Director, Customer Service

California
1 review
14 helpful votes
Follow su j.
Unfollow su j.
Send Message
Share Review
Report Review

Terrible. Ripoff
January 9, 2016

Customer support is the worst I have ever dealt with. They dont call back and no way to contact them. That is very suspicious. I think they are going out of business. Live chat is a rip off. They are from overseas. How do they know whats going on and what their inventory is like. Terrible site.

Date of experience: January 9, 2016
Arizona
1 review
1 helpful vote
Follow Nancy W.
Unfollow Nancy W.
Send Message
Share Review
Report Review

I am having trouble using a Groupon I purchased. The merchant has no tours this month. Groupon would not give me a refund and the rep only gave generic responses. Very disappointing. Won't use it again

Date of experience: April 30, 2017
New Mexico
21 reviews
25 helpful votes
Follow Dave S.
Unfollow Dave S.
Send Message
Share Review
Report Review

Read carefully
September 28, 2015

While I love Groupon and the amazing deals you can get on the site. Read the small print! Many retailers have stipulations, locations where the groupon can be used, how long you have to use it, and additional items you may have to pay for, such as extra oil if your vehicle uses more than the norm. The additional costs can sometimes make the deal not such a deal. Overall, I do love Groupon and when you call them with an issue, the customer service is usually very good.

Date of experience: September 28, 2015
Florida
1 review
0 helpful votes
Follow Beth B.
Unfollow Beth B.
Send Message
Share Review
Report Review

Groupon keeps advertising the "waterproof" furniture slip covers and they are not! I bought 4 of them as a gift for someone who needed them to be waterproof. There's nothing about them that is waterproof. They're just basic blankets to put on your sofas. I let Groupon know this, but they continue to advertise them the same.

Date of experience: May 10, 2016
Texas
1 review
1 helpful vote
Follow Ashley Z.
Unfollow Ashley Z.
Send Message
Share Review
Report Review

This is the worse company ever! Horrible customer service and delivery! I never received my item and never will! They say does not ship to p. O. boxes then why do the send UPS to deliver it to the POST office for the post office to NOT be able to deliver to a physical address?! If it's going to the POST office then why even use UPS? I have a P. O. box, but because you won't ship to the box I put my physical and now I can't order anything or receive it! All customer service said was sorry for the inconvenience, but there is nothing I can do... Wow stupid most ridiculous company! Will not recommend this to anyone! Don't shop with them it's all lies and bull$#*!!

Date of experience: May 7, 2016
Washington
1 review
0 helpful votes
Follow Jenny B.
Unfollow Jenny B.
Send Message
Share Review
Report Review

As a business owner
March 4, 2022

I have not been able to limit the amount of vouchers that people are able to purchase. Businesses use to be able to have this boundary. All they say is, "I understand", leaving us being the bad guy with potential clients. Shameful business ethics all through Groupon not letting their merchants having a voice.

Date of experience: March 4, 2022
California
1 review
2 helpful votes
Follow Venessa M.
Unfollow Venessa M.
Send Message
Share Review
Report Review

I ordered two items from Ideeli.com which were supposedly shipped on 02/21. I checked the UPS tracking number and UPS has no record of the item being shipped. After emailing ideeli (there's no phone number) I was sent a canned response which was equivalent to no response at all. Basically, I was told to check the shipping policy, wait ten days more, and then put in a claim with ideeli. Then the items would be shipped. This just doesn't make any sense. They have my money, and I have no hope of getting the items any time soon. This site has good stuff and good prices, but their shipping procedures and customer service has a lot to be desired. I have made several purchases from the site in the last six months and this is the third such problem with shipping. I have never encountered anything like it on other websites (ebay, overstock, ect.). Three strikes and they are out. Apparently they do not care whether I remain a customer or not.

Date of experience: February 29, 2012

Overview

Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
674
value
618
shipping
453
returns
524
quality
529
This company does not typically respond to reviews
+281