GrouponReviews 5,287

There are a lot of complaints but I think groupon is good site for consumers. I live in NYC and I've seen great businesses advertise on Groupon. I'm not sure why people are whining about the fact that groupon takes whatever percent or that if a lot of people buy the deals they have to wait to use it. Media costs are btwn Groupon and the advertiser IMHO, so I'm going to trust the advertiser to know what they can and cannot afford to promote. And groupon shows you how many people buy the deal so if you are daunted by 1K people using a business then just don't buy it. I've found a lot of great places on Groupon and I've never had any problems with the site or with the businesses. However you should check up on the business before you buy their deal. Just cuz groupon puts something out there doesn't mean you can't be an educated consumer and research it first.

While it's oh so easy to buy from Groupon, it's FAR MORE DIFFICULT TO REDEEM. The companies they select often can't deal with the high response or are desperate for a reason - ie. They don't attract custom because they offer a poor service. And Groupon's customer service is TRULY ATROCIOUS - the last guy I spoke to actually told me that while they get THOUSANDS OF COMPLAINTS A DAY, they think it DOESN'T MATTER and they're doing great.

My experiences have been - one beauty treatment for a facial and body massage turned out to be only body massage, one salon was disgustingly dirty, one company went bust (I'd bought 4 vouchers for salon treatments for me and some friends) and Groupon avoided telling customers for weeks. After many emails and calls to complain they offered a refund or replacement deal with another company. I took the replacement, received 4 new vouchers, organised my friends but when I tried to book I found Groupon had cancelled my vouchers anyway and refused to reinstate them. I booked an alternative deal for my friends last week with the £10 appology Groupon gave me but when I tried to book it just now, only 2 days after receiving the voucher, the salon is completey booked every day until the deal runs out in 3 months. As always neither the salon nor Groupon answers the phone and if you email they take weeks to respond or don't reply at all.

DO NOT USE GROUPON, YOU WILL ONLY BE DISAPPOINTED. ALSO REVIEW THE COMPANIES THAT OFFER THE DEALS AS I'VE FOUND THEY OFTEN HAVE VERY NEGATIVE REVIEWS.

I'm beyond pissed. This is my first purchase from this site. I ordered a watch on Dec 10 that was guaranteed to arrive by Dec 23. I received an email last night indicating they need an additional 5 business days which means that it won't arrive until after Christmas. This is a Christmas gift for my husband. I contacted customer service and I sent an email. Anyone have any suggestions? Based on the reviews I see this is typical for this website. After I get this item, I will be deleting this account. Online shopping should be stress free!

I bought a voucher that I thought was absolutely amazing. Normally I would really question something like that which seemed way to good to be true but I thought - it's Groupon they're a huge international company they're not going to rip me off, right? Wrong!

The voucher was for a series of treatments at a salon who I have failed to reach for seven days now. I even made the journey over there and they were closed with a note on the door saying they would open again on Saturday the 11th December but that was the day I was there in the middle of the afternoon.

As disappointing as this was, I thought well at least I can get my money back. I have been trying to get in contact with Groupon for six days and they have not responded to any of my emails.

It feels like I've just transferred a whole load of money to some random bank account for a whole load of grief in return. I have now contacted Paypal to try to get my money back through them.

Overall, a really horrible, disappointing and stressful experience. Not a happy customer!

Guys,

I think we should go on their Facebook page as well and post some comments, because everything is perfect and nice there... maybe in this case they will respond better. My "story" is that I purchsed items from ideeli from a tiziana cervazio that were supposed be "made is Italy". You couln't believe this quality - your cheapest merchandise from Walmart and some 1 dollar store looks better and higher quality. I attempted to return it for money back because I don't trust them any more to buy something else, I don't know where they take their counterfeit to sell...

Run the other way! This is my first online complaint ever but I think you should know about this.
Groupon is a web based marketing company. They promote a special your business offers to their internet customers in exchange for 50% payment. No $$ upfront. Sounds great right? Wrong... After dealing with the pushy sales man for 2 weeks we finally agreed on a price that would be offered for the service I would provide. I had to sign a "No compete" form promising I would not place this ad or a similar one anywhere until several weeks AFTER my run date. After reading the fine print on the contract I realized it was all wrong. I had him revise the contract 3 times. Do they think we are dumb and won't read this stuff?
I was concerned about the "No compete" clause I signed. I mean I agreed not to advertise this service until after this ran on Groupon. I was assured my ad would most likely be up within 8 weeks at the most. It's now been 4 months still NO ad has been placed.
I continue seeing the same businesses being promoted on Groupon but not mine.
All I am told is that they will get to it. They said "We didn't guarantee your ad would be posted within 8 weeks we only said it most likely would be".
This is TERRIBLE! It's deceitful & bogus.

This site appears to offer high quality goods at discounted prices. Unfortunatey, their customer service is beyond awful. If there is a problem with an item ordered they qualify themselves up the wazoo in terms of whether they will issue refund for defective merchandise, promise to send return shipping labels, and weeks later they have done nothing. Once i WAS able to locate their actual telephone number *******719), and a harried-sounding gentleman finally answered said they were really swamped... (maybe they should hire more help?) they rarely actually answer the phone. When finally you reach someone, they tell you that they will get to the matter the next day. But they don't. They obviously have a lot of preparation and money invested in setting up this business and site; I hope they got on the ball sooner rather than later with their customer service issues or they will be out of business before they can again say "we'll get on it tomorrow..." too bad. For those they've offended, they should offer future discount coupons or free shipping or some kind of appeasement. But nothing is offered but arrogance. Their items look good, but the whole shopping experience with them has been an unneccessarily frustrating and aggravating experience. I.

Am I understanding this correctly? Groupon asks the merchant (me) to discount my product 50% to get featured, which is pretty big stretch, but maybe I could swing it. THEN they take 50% of that and I get 50%? So basically I am asked not to give a 50% discount, but what is essentially a 75% discount! How in the world are businesses doing this? If I "gave away" my product at a 75% discount in the quantities they are selling on groupon, I would be out of business!

This sounded like a cool idea for my up and coming business, but after reading the fine print, I think I'm going to have to pass on this.

I ordered for the first from ideeli. I loved the blouse even more once it was received. It arrived on the expected date. I wore the next day and received lots of compliments; however someone did notive a small tear on one of the sleeves. I was devastated... Contacted idelli on a Sat. And left a message and then left an e-mail. By Monday I received an email and also a personal call! Ed at customer service was very understanding and told me what I needed to do next;.

Im so shocked at how low their rating is! I've had such a great experience with Groupon as a *consumer*... although I may not be interested in all the deals they give me in my area, it's still fun to see what the deal of the day is, and the site is really easy to navigate for technically-challenged people like me haha :). Also, their website says that they stand behind all groupon vouchers, so I feel pretty confident whenever I purchase my groupon! I live in the San Diego area and have bought... a groupon for movie tickets, one for Nordstrom Rack and I know my sister's bought at least 4 groupons herself (mostly restaurants) and neither of us have had any trouble thus far... you should definitely try it out, I sincerely think it's worth a shot :D.