GrouponReviews 5,287

Ideeli can have pretty amazing customer service! If you email them politely about your problem, they do try their best to help you get your money back. I accidentally bought the same items (lingerie) twice on two separate account, and wanted to cancel one of the orders. The items were already shipped by that time and according to their online policy, lingerie can't be returned. I wrote to them asking to cancel the order or at least to return the item for store credit. I was confused because I just received a formal message telling me the case is closed. I wrote to them again about the same problem, and got back a long patronizing essay on why if we're allowed to return whatever we want, bags, lingerie, etc, the prices will be a lot higher than we afford... By that time I was pissed and thought I have no chance of getting any money, in the form of actual money or store credit back.

But when I looked at my order summary 2 weeks later (first time I checked it since the incident), I saw a return label for my lingerie order. And I was able to return my order for $55 in store credit :). The person who helped me out even used my original store credit toward that purchase, so my credit card was only charged $20 for a $65 order. The only thing I lost was $10 for the shipping and handling fee and having $10 converted from cash to store credit.

My problem was especially complicated because I tried canceling after the items are shipped and the items are technically not returnable. Under the two conditions, they really did everything they can to help me out. If you just buy clothing and accessories from ideeli.com, I really can't see how you can encounter any problem. They have super fast and convenient free returns. Every time I returned an order, I receive my store credit w/ 3 days after I shipped it. I think they have a really clean layout and the best deals out of all the sample sale websites too, especially their Red sales. Only thing negative I have to say about them is that their pictures are really misleading about the color of the items. Everything is lighter than it actually is. A light mint dress turn out pure white in their photos, so make sure you always check the description.

I was on the internet looking to do a review on groupon and dealfind from a buisness aspect. The economy has effect our buiness this winter. Things have been slow so I found myself turning to dealfind hoping this would help. It started with a contract with dealfind.com where we would offer 6 laser hair removal treatments for $99.00. Two weeks later they contacted me again and said if I dropped down to $89.00 they would put my ad in sooner and promised me the dates. Desperate to see some cash flow I agreed. Two days before the ad was going to be posted on there website I recieved another phone call from dealfind asking me to drop down to $79.00 dollars or they would put another laser company on instead of us. Well needless to say I cancelled my contract with them. Please beware of dealfinds unprofessional sales staff that promise things they do not keep. I should of went with my original instincts and stayed away. They are not looking out for small buisness and making it really tough on us to make any profit. Considering they take 50% plus 2.5% merchant charges and we would do all the work. I wanted to make sure that companies know what they are getting into.

Beware of deals that seem to good to be true. Remember you get what you pay for. If companys are giving there service away, you will not get quality service with these coupons. Merchants and consumers need to be aware.

I'm staying away from ideeli. I had the same problem with ideeli as far as dress size. I bought and returned a dress 2 times because each time the dress fit giant on me. I received store credit twice, and lost money on shipping and handling each time. So I finally on 10/6/2010 bought a blazer/sweater, that also fit large on me, but I kept it because I didn't want to waste any more shipping money with ideeli.

I spent a total of $30 in shipping costs (for the returned items and the new sweater), for one large ugly sweater that cost $36. So it would have been better for me to buy the ugly sweater at retail price at a regular store in town, I would have tried it on and found out that it looks terrible on me.

In summary, it ended up costing me $66 to try on clothes from ideeli that in the end didn't work out for me. I kept the big ugly blazer because it was smarter to keep it than to whittle down my store credit further.

I have made many purchases here and while I may have had to wait -they always let you know via "my account" the status of your order with the estimated ship date and delivery date. I have had no problems at all with this site. You have to pay attention to the dates you have to return items and when you do return them you only get store credit as there are absolutely no refunds. I learned that the hard way. When you want to return something it is really easy -you go to the site, click "my account", scroll down and find the shipment, then the item and click and they give you a shipping label that you print out. Slap it on and drop it off at the UPS store and you are done! The quality has been great - I only order designers I am familiar with so I haven't had any surprises. I would recommend this site to all fashionista's who like to stay on a budget - you get great deals!

I do not recommend shopping from Ideeli.com. There are absolutely too many other sites with a similar concept who do an amazing job. I purchased twice from ideeli. I canceled both orders due to late shipping. My first order still had not shipped after 2 months after purchasing. My 2nd order still had not shipped even a month after. I order from hautelook and gilt and my items are shipped within a week of me placing the order It's truly not worth the hassle to dealing with ideeli.

I see so many negative reviews about ideeli.com that I decided to chime in. I only started buying from them late in 2010, so maybe they fixed a lot of their previous problems? The site clearly states return policy (if there is one, you get free shipping back and store credit, which is fine for me) and sometimes items aren't eligible for return, so it states that and you take a risk. I've bought a few things with no return policy, but I was sure that I would like them and/or they would fit. There is also a shipping window listed for each purchase and so far they shipped eiher within the window or much much sooner. I had to make a few returns and never had a problem - try it on, doesn't fit, go to the website, print return label, put back in packaging that the items came in with, drop off at UPS and the next day I get an email saying I have store credit. To minimize wasting $10 on shipping, I really think twice about buying something as the size chart is not always accurate and some clothing runs large. So I've only returned something twice and the rest of the things I got were beautiful and cheap - I got $150 BCBG dresses for $30-40 and I went online to other retailers and found those same dresses for sale for over $100. Just don't buy pants and skirts - they are hard to guess the fit without trying :)

I purchased a Juicy Couture handbag before I came across this site and was extremely worried about my purchase due to all the negative feedback. I actually received the bag much sooner than expected, exactly one week after I made the initial purchase. The bag was in perfect condition, although smaller than I anticipated. I was extremely satisfied with how my buying experience went with them and I will definitely be using them again!

I bought my first groupon last week, specs for less in NYC, sounded to good to be true (49 for 205 worth of eye-ware) but i figured i will keep a open mind. The fine print was that you have to buy in their store not on their website, i checked their website and their prices were reasonable. I went to their shop in NYC and none of the eyeglasses had any prices, when i asked for the prices, the clerk asked me if i had a groupon, when i said yes, she quoted me 3 times the price they charged on their website (everyone sells it online ranging $80-$120) they wanted $300. I said don't tread on me, scam someone else, contacted groupon, had my money back next day
Groupon should really be more careful who they feature

I really like ideeli.com. I look at the sales every day. I've had to return items before because they were the wrong size. Not because ideeli sent the wrong size, but because they just didn't fit me. I have never had trouble returning an item. I buy mainly dresses and a few sweaters. I was really surprised to see the poor reviews. I think the site spells out very explicitly how the sales, shipping, and returns work. I will continue to use ideeli!