GrouponReviews 5,287

I used to shop at Ideeli religiously. They do have beautiful clothing and great deals, but like many reviewers before me I have had a problem with sizing and customer service.
I purchased two bra and panty sets last year (totaling about $101 total). When UPS dropped it off, they left it on my front step rather than my apartment office. Both were stolen. When I contacted Ideeli about this issue they told me there would be an investigation and my money would be returned if they were stolen. Although I attempted to contact them later, I got no response. The same thing happened when I ordered from Ruelala and they credited my account for the loss within 48 hours. I will not ever order from Ideeli again no matter how good the sales are.

***********Update!***************
It has been over a year since wrote this review and NOTHING came of it. The guy commenting on everyone's complaints said that he would "look into my situation" and never got back to me. I just downgraded my review from 2 to 1 star.

So far it was not bad, I received the right orders and on time, till very recently... as a 1st row member, I tried to get an item and it was showing sold out BEFORE the sale started, is there a point in being a 1st row?>>> After that - a fur hooded coat arrived WITHOUT the hood! I got nothing, but lame apolgies and an offer to re-purchase the item, what?! Of course, after you sent it without an important part let me give you more of my money! I requested a return label, which from past experiences will amount to driving to UPS store, standing in line, returning the package and waiting 2-3 billing periods for a credit... oh wait, that was not a refund to my card, but a store credit to spend MORE $ on this unreliable website! :(

I ordered a 400 something D&G dress for the wedding. I was collecting money for this event for one year. When the dress arrived I was shocked. It had tiny hole on the back next to the zipper. I tried to wear it but you could see flesh through. I had to run and buy an new dress which cost me another 300 dollars. I returned the dress expecting money credited back on my card but they gave only store credit. I contacted customer service and the lade kept repeating " unfortunately we cannot do anything except give you store credit, the at the end she told me we can only credit if it was iddeli's fault. But how it's not iddeli's fault they I got damaged dress?
She said ok, I will send a request and that was the end of it. Today I emailed iddeli again practically begging and telling how this caused me so much stress. I cannot afford purchases again, I don't need store credit. I paid for two dresses already, I have son to feed and cannot spend money that I don't have. I am waiting and hoping that it will workout. I will keep updated, but I will not give this up, I feel like I got scammed, they took my money, send me bad product, and want me to make more purchases. It's like a punishment for something they did wrong. Please, please iddeli have some decency and return my money back to my credit card, I am exhausted to beg and cry and I don't believe this should happen to anyone. I will keep you post it on what happens. UPDATE! IDDELI CONTACTED ME WITH A GOOD NEWS, THEY APPOLOGIZED ABOUT A DELAY AND THAT THEY WILL CREDIT MY MONEY BACK! YAY! WILL UPDATE WHEN IT ACTUALY HAPPENS!

Wow. I have had nothing but fantastic experience as a consumer with Groupon. I always read the fine print and always review the business before purchasing. When I decided I could not use one particular Groupon voucher I was refunded. All of my emails have been answered personally within 24 hours. I have even spoken on the phone with wonderful Groupon personnel. They are always helpful and I have never been scammed. All of the businesses have graciously accepted my vouchers as well. I find these negative comments strange indeed. I honestly trust Groupon 100%.

Some things you should know about Groupon and other sites like it:

1. It is consumer friendly. They post deep discounts that benefit us, the consumer but at the expense of the business. These websites are marketing tools, the discounts drive the traffic, and the traffic is groupons bargaining tool (we have x about of subscribers who your business will have visibility to in turn for 50% of the face amount of the deal). Businesses who had a marketing budget can take that hit to that budget, but most of the local businesses featured are small and don't have big budgets, and in turn are hurt by making these deals.

2. They are usually not refundable. Once you purchase a voucher, groupon takes their cut and the vendor gets their cut, and if they give you a refund, they are losing the amount that was already paid to the vendor. Due to the Credit card act of 2009, even after the expiration date, vendors still have to honor the vouchers for face value which is why most of these sites are unwilling to offer refunds. Bad for the consumer, but good for the business.

3. DO YOUR OWN RESEARCH BEFORE PURCHASE. Check out the vendor, if they aren't a business that you would pay full price at, then you probably shouldn't waste your time with a group on. The saying you get what you pay for is true for so many reasons. Make sure you check out their policies, a groupon doesn't supersede their policies, it works in conjunction with.

I will say that I purchased my first Groupons for a diner I frequent because they gave me groupon dollars which made it free essentially. I used one and had a good experience. The next time I went to a different location and found that they treated me differently because I had a Groupon. I called customer service and explained my experience and they promptly refunded both of my vouchers back to my groupon account with no questions asked. So I don't have anything bad to say about their service. I will continue to use them and others like them, but I am also an educated consumer.

Absolute nightmare! I joined as a friend sent me an invite and I wanted a wet carpet cleaner which they had on offer. It's a very longwinded process, where once I waited for the allotted time slot to buy the voucher, the codes then wouldn't work on the shop website, it said invalid, then it came up with error messages, then it said your product will be shipped in next 2 weeks, so I didn't know where I stood. Then I had to ring the shop once and Groupon twice - I ended up canceling the order and canceling my registration. I think you should be able to buy with groupon- i. E -they deal with the shop, instead of you collecting voucher, then having to go onto a shop site- as Groupon and the shop were blaming each other and I was getting nowhere.

I've been a member and have bought several items and have recommend it to friends as well. For the most part they've been good until I had to return some earrings I bought for $54. The earrings were broken. Of course I was going to send them back. So they issue me a credit. I would have preffered my money back but okay they want to keep you purchasing from them. So with my credit I buy some shoes that were $38. I get them and they run too small so I have to return them. They issue me a $29 credit. I finally go check my account with Ideeli only to come to find that my original purchase of $54 CHARGED TO MY CREDIT CARD and paid... has only granted me a $35 of credit with Ideeli! So I paid in full $54 and have not kept any merchandise and have returned everything due to damage or wrong size only to get NOTHING and have only $35 in credit. Is this ROBBERY? YES. Is it illegal to take my money and have no goods exchanged? YES! Will they at least return my $35 as a refund, NO! I must and have to keep my money (so called Credit) with them in their account. For what? So I can purchase something else and give them another $10 in shipping. Where in the end the $54 I spent.$30 of it has been spent on shipping and I've received and kept nothing. Why not just refund my money and stop ROBBING your loyal customers? I'm so disgusted with their so called policy. I have a credit account that slowly diminishing and I get nothing in return. GIVE ME MY MONEY BACK!

I would like to say that this is my first time ordering from this website and i had been planning to order more but as of right now, i'm not really planning to order anymore just in case my luck turns crappy and all those bad things that other reviewers stated starts to happen to me. The shipping date was earlier than anticipated but paying $9 for shipping and making me wait a week to get my package is like, 'what? Even ebay sellers ship faster.' i would actually expect for ups to ship faster. Customer service was great and easy to contact though. Hopefully my items are right.

I ordered a nice dress for homecoming on July 29 and got it today, August 9th. The time it took to get here was great! However the box was badly beaten up and dented and the dress... first it was wayyyy darker than the picture on ideeli showed. Things were hanging by threads and the hanger was broken. Needless to say, I am returning it tomorrow and hoping to get store credit. I will use up my store credit if I get it and never go back to ideeli again.

Ideeli has cool stuff, however I ordered 2 items and 1 shipped right away (3 weeks ago) and the other just shipped this week. We just moved into a new house and now that my item is finally shipping it is going to my old address. When I contacted Ideeli to update my shipping address for this item they said they could not change the address because the order has to go to the same address and the first part of the order already shipped! We have renters moving into our old house, so now I have to arrange to get my package when it comes in. And the jeans I got that shipped right away did not fit, so I returned them... so now I have a credit and I have not desire to buy anything. Do not recommend buying from them, the whole process and policies are a hassle.

Though I have accounts with other sale sites as well, I usually end up ordering items I see from ideeli because they tend to have the lowest sale prices. However, they also take the longest to actually ship after an order is placed (at least a week if not a bit longer), shipping costs $9, and they ask UPS to ship your package to your local post office which then takes another 2 days to ship the package to you. My last purchase was ordered July 10, was not shipped until July 25, and I did not receive it until August 4. To be fair, when an order is placed, the website does tell you the expected ship date - and it is pretty accurate. Even though the merchandise is usually a good deal, paying $9 for shipping that takes forever is frustrating. I would only recommend ordering things from ideeli that you don't need to have immediately.

As for sizing issues - it is very hit or miss. I ordered 2 dresses, both smalls, and only one fit when they arrived. It makes me wonder if the sizing chart is really from the clothing manufacturer or a generic sizing table from ideeli.

My conclusion is this - you get what you pay for. I have always received my orders, and the merchandise has always been intact and new, but I'm not sure that is really cause for praise - that's just saying the site isn't a scam. Thus my rating of 2 stars out of 5.

I have been a member of this site for a few years. I pay the extra $88 a year! BIG MISTAKE! The last 4out of 5 orders have been a disaster! I have been sent defective items- clothes with stains, completely wrong items, and no items at all~ They just did not send my order! Each time I spent about 25- 30 mins talking with a representative that really had no answers and bascically accused me of making the mistakes~ I am so frustrated with this company. No one ever has a straight answer and "new" clothes should never be stained and soiled! "New" clothes should be inspected and not shipped out DEFECTED! Customer service is a joke- no help at all! I would discourage anyone from spending money with this company!

A small business killer. Groupon lies in order to attract businesses to offer deals that are 50% off. The clients that purchase these deeply discounted coupons are far from the ideal clients small businesses want to attract. They are basement bargain hunters only and will not come back (even if the service or products are excellent) unless the business offers another groupon, they rarely tip on the full price, and are just basically bottom feeders. Groupon may be great for the customer but it is horrible for the business, which is losing money just by offering the deal.