Groupon

The site is easy, intuitive, and beautiful! Those big photos of travel hotels lure me in and the newsletters (be it a tad annoying) also notify me of local finds. The site has helpful profiles, links, and great bullet points about the 'important stuff'. Nothing confusing here.

The Groupon Goods are always reliable and high quality.

I've never had a problem getting a return from a Groupon that I had an issue with, or a Groupon that had business closing. Their support is fast and attentive.

They lack effective controls, to say the least, over their Merchant Marketplace. Ordered a product that was never delivered. Took three attempts to get a "full refund" through their less-than-efficient customer services and at that the refund did not include amounts for taxes and shipping/handling paid. When presented with this omission Customer Service Rep was indifferent at best. Is it even legal to charge taxes and S/H fees for goods not delivered? I'm guessing not.

I had got some pretty good deals from Groupon online. It just really seems to be a problem these days with companies like this that they DO NOT CARE about customer service. So, when you want to contact someone they have a horrible process to go through. Then wait on the phone for what was it, two or three hours? You got to be kidding me! Then when I talked to a women and mentioned this to her, her response was "We're working on it?" What is that supposed to mean. Don't use Groupon, they have horrible customer service!

I ordered a pair of "blue leather loafers" for my husband as a gift! To my surprise the order received had two different shoes, one blue suede, and one blue leather! Who does that? Trying to get in contact with Ideel has been a job in itself. Can't get them on live Chat and cannot even get a return slip! Never again, the customers service sucks! It has not been a good shopping experience, awful!

Not a groupon groupie but this worked out great. Event was for four people. Included hour in classroom on terminology, range policy laws and safety. This was followed by range time using 16 different pistols from 22 to 45 cal... 5 rounds each.
Two beginners and two seasoned shooters agreed the event was great.
Participants received basic training on pistol features, safety, grip, sighting and range practices.
All participants shot 16 different pistols to evaluate caliber and feel of each pistol.
The instructors were very knowledgeable, patient and focused on safety.
Thank You to the Frisco Gun Club, Chris, JJ and Neil for the training and a great time.

Took a month to get the item. Decided to return it. Since return was only authorized for 14 days from SHIP DATE I could not process it online. Live chatted with 4 different customer service reps over a period of 2 days - all nice but giving me erroneous information. Finally received 2 return authorizations for the same item but its been a week since first contact and still don't have the promised email with my prepaid return label. I did receive an email stating it would take several days to process the return label - really? Why? Now I have to contact them again because those several days have passed with nothing (not even in my spam folder)! I will never order from them again! What a hassle

I ordered an NYC cruise dinner around Manhattan and they immediately refunded me after purchase without any indication of why. They refunded me the total minus the convenience fee of $70 which is a lot of money. I complained and they only offered me a $10 credit. Please stay away from this scam site.

Ideel's wording is very misleading. I purchased items that say "Eligible for free return". You have to read further to see that you either get store credit for your return or your credit minus $8.95 for shipping (not sure if that amount is flat rate or fluctuations according you what you return).

The items look much nicer on the site than they do in person and the quality isn't up to par with what I was expecting.

Make sure you've seen the Brand / Item / Quality of the items in person before ordering from this site cause if you try to return, it will cost you (or they keep your money as store credit).

Won't be using them again when I can pay the same amount on Amazon/Gilt/etc who actually mean it when they say FREE Returns.

I wish I read the reviews before ordering anything from groupon. I ordered a duvet cover set in beginning of December it was supposed to be a Christmas present. It has now been 3 weeks and when I go to UPS website with the tracking number they provided me it says label created waiting for package to be received. It still hasn't been shipped! They have falsely sent me an email saying it shipped 2 weeks ago.

Got a Barclays Wine coupon as a Christmas gift. It was purchased on Groupon for $25 and had a value of $75.
Barclay's Wine sent me this today:
"The membership is $129.90 and shipping fee is $19.95 so the total is $149.90 and after you Groupon discount your total that would need to be applied to a credit is $74.90. Hope this helps. If there is anything else I can do for you, please let me know."
I'll let you know alright, as soon as I have and an extra $74.90 to blow on a bad deal

What an absolute joke of a website I purchased camera system off there site cancelled my order was still sent product... returned product only to be told every excuse under the sun to not refund my money still waiting for my refund it's been since 01/08/2014 very poor customer service skills will never be using this dodgy $#*! website ever again taking further action as i want my $594 refund for product I never wanted once I cancelled order

I have used Groupon for many years for personal deals & gifts, both in the UK and in Spain but my last experience has left me very reluctant to use again.

Purchased a deal for my mum for Christmas of three beauty treatments in a salon in Worsley, Lancashire. When she tried to book, they would only allow express treatments (not stated on the advert) and were extremely inflexible, even when my mum offered to only redeem for the two that she wanted. They also asked for the voucher upfront so they could claim the payment.

When I approached Groupon, they simply offered a refund in credits to spend on another offer. Poor customer service, no interest in retaining busines and no offer of compensation or apology. Will not be using again after this and would urge others to use Wowcher, LivingSocial or another competitor.

Initially they are having issues with their website, I saw a coach sunglasses for 5$ and ordered 2 pair. But after a day they cancelled both the orders and gave me refund. But how disappointing, because of there website issues they could not deliver there order.