Groupon

Groupon Goods is an absolutely terrible service. I purchased a mattress pad claiming to be memory foam, the ad for which included a photo of a memory foam mattress pad. What I received was not memory foam. It was just a thick foam mattress pad. I paid over $100 for memory foam and got run of the mill foam. I contacted Groupon and they gave me a $15 credit. I told them this did not address the false advertising, so they suggested I return the item. This still did not address the false advertising. Now they say they will "forward" the complaint to the Goods team.

Also, I decided to give Goods another shot and purchased a back car seat cover for dogs. I opened the package and the seat cover has numerous small holes, dirt spots, and dirt smudges. I sent them another complaint and a request to return the item.

If it seems to good to be true, it definitely is with Groupon Goods. Avoid them at all cost! Their products are untrustworthy, cheap, and falsely advertised. Save yourself a world of pain and go somewhere else. I've bought better quality products at the dollar store! And that is not an exaggeration.

I purchaed 3 shirts from them (three seperate orders, each with a $4.99 shipping cost), to be sent regular delivery. They sent them via courier and i had a COD of over $13.00 to pay before the goods would be released. So I had to pay to get the merchandise. My next step was to send this info (with pics of the invoice, packing slips, and receipt) to customer service to ask for a refund of the extra shipping charges.

Well, their responses are brutally slow and all they're doing is passing this off on the carrier. They're telling me to contact DHL to ask about the charges. I understand the charges. I do not understand why a "ships only within Canada" shipment is being sent to me via expedited courier when I only chose and pis for regular delivery. If they chose to increase the level of delivery service without my permission, they should pay for the increase in costs. I paid $4.99 per shirt for delivery, then another $13 for the expedited delivery. What a joke. Trying to pass this off on the courier when they're the ones who need to explain their decision making is just terrible customer service.

I have purchased items on Groupon and at times when I wanted to cancel the item for whatever reason the pathway to cancelling the item, also kept having a Big "VIEW VOUCHER" even after wanting to cancel the item. You have to click and give your reasons why, which is fine, but you have to meticulously ensure you don't click on the biggest thing on the screen which is "VIEW VOUCHER." And if you click on it by accident the product is yours, especially if it's after 3 days where you waited 4 days because of a long weekend for the merchant to respond.

I've been a member of this site for over 2 years now and have spent thousands of dollars, but no more. I will never make another purchase at this site. In the beginning I liked the prices and choices, but now after receiving crappy quality clothing marked as brand names and horrible customer service, I am done with this site! I bought a pair of Amrita Singh earrings for my sister for Christmas, they fell apart as she opened the package. So embarrassing! I bought a dress to wear at a wedding in one occasion, as I sitting down at the table I could hear the material ripping, again very embarrassing. I was sent the wrong size in one occasion, and turns out I have to pay for shipping when it's their fault. Then, I've had at least two friends who have purchased from the site and I was given the credit to then have the credit taken away from me because of "fraud suspicion". I've had two orders canceled where I attempted to use the credits. But if I put in a new order without using the credit, it is surprisingly not fraud. Unbelievable! I'm so sick of this company, and its horrible merchandise and customer service!

I just found out that Ideeli has been acquired by Groupon. I had over $200 in store credit at Ideeli and called Groupon customer service today to inquire about it. Customer service said that they would escalate the situation and do some research and that it would take up to 72 hours for them to get back to me. I asked if there was a way to reach their Ideeli department directly and was told that I couldn't do that. I felt like I was given the run-around, but will give them the benefit of a doubt and wait for 72 hours to see if they respond.

I also tried to email *******@groupon.com like a previous reviewer on this site suggested and got the following error message:

Delivery to the following recipient failed permanently:

*******@groupon.com

Technical details of permanent failure:
The account *******@yahoo.com is disabled.

I just wanted to post this to help anyone else who is trying to access their Ideeli (Ideel.com) store credit. If you have any success reaching a resolution from Groupon customer service, please share your experience. Thanks!

Just had Father's day celebration at House of Seafood. The food is not bad. BUT, they charge $60 per kg for their crab when the market price is only $30-$40 per kg for popular restaurants. The service personnel when took order says crab is 1.2 kg to 1.4kg.

OK $60 per kg, let see! When the crab came to the table it looks less then 1kg. We took 2 crabs in two flavours and the bill for Crab came up to $170 just for under weight crab. Please don't also fall for their Groupon tricks, at $60 per kg after Groupon discount is $30 per kg, then they don't weigh the crab and over charge you. Come to SQUARE ONE OR WORST! DON't FALL FOR THEIR CHEAP TRICKS!

First off, all Groupon customers should know that there is no longer a "manned" customer number (if you call, you simply get a message telling you to go online to get help)...
My sad story with Groupon is that I booked four tickets for an AMC film yesterday for a kids' film today. Groupon links out to the AMC website so that you can choose seats, etc. This morning I got an email that the entire order had been voided and refunded (minus the $6 service charge, naturally). I finally managed to reach Vishnu at Groupon (a bot? An international customer service representative? Who knows) through the online chat, who proceeded to tell me some line about the VENDOR canceling the order, and I wouldn't be seeing that $6 again. I contacted the theater directly and they have no information about any of this, not even the original booking. So there goes an hour of frustration, $6 of my money, and an afternoon movie with my kids they had been looking forward to. Utter b. S., and I won't be hazarding a purchase with Groupon again any time soon. Caveat emptor.

I will not be buying anymore Groupons. Groupon does not check out the companies they post deals for. I bought an air duct cleaning coupon for $49.00. After numerous attempts I was able to schedule an appointment. The company "Fresh Air United Builders" aka "Fresh Air Duct Services" aka "United Air Cleaners" came to my house. They went into my garage. Ran a house to my furnace and turned it on. I can't see that they actually did anything. They did not clean any of the ducts in my house. Then tried to sell me a 5 year warranty package costing $699 plus two filters with an additional charge of $100 each, or, a 10 year warranty package for $1,600.00 which included the two filters and a UV light. Annual cleanings were included in the cost of both packages. Thankfully I Googled the company and saw that everything they did was a scam. Had I bought either of their packages I would had the pleasure of the company vanishing. Also, they really don't clean anything with their hose. It's just on to make it sound like they are doing something. There are complaints all over about this company going back many years. Why does Groupon continue to help this company rip people off? I am only out $49 so it could be worse, however, I have Groupon to thank for being ripped off at all. Like I said, I will never by anything from Groupon again!

Purchased a service that the merchant is refusing to provide claiming the listing should not have not been listed in the first place. Groupon is refusing a refund. Too bad I cant give negative stars.

I searched the Groupon website for tickets to Seattle's Space Needle and chose tickets for six people. When I attempted to purchase and entered my cc info and selected "order" the website stalled. I waited and waited and finally hit the back button and tried entering the info again. It seemed to go through but I found that I had purchased six tickets to the One World Observatory in New York! I did not search for New York and had no intention of going there. I assumed this would not be a problem and that Groupon would refund my purchase. I went through the process again - this time successfully. I asked Groupon to reverse the One World tickets but they refused. Finally, a supervisor said if I got permission from One World to refund the money they would do so. In the meantime, I went back to the successful Space Needle tickets and canceled them all as I did not want to deal with Groupon. Groupon refunded the purchase for all six.
I asked One World in writing if my money could be refunded and they responded with a very nice letter giving Groupon permission to refund the purchase. Groupon went back on their statement the charge would be reversed and refused to do so.
I filed a credit card chargeback. Groupon told Capital One that ticket sales are final and no refunds are provided. Obviously this was not true as the charge for the successful Space Needle tickets, which had the same "All sales are final" language was reversed. It simply is not right to keep money for something purchased by a consumer which they had no intention of buying or no way to use.

Be very wary of Groupon! I looked up their site out of curiosity and did give an email address thinking that might be all they required (crazy I know). The next page wanted full information and so at that point I left the website without joining. I started receiving daily emails. I didn't mind since the email address I gave them was one I use strictly for this sort of thing. A few weeks later I started to also receive their daily emails on my main email address. I have kept this address private for years and only use it for personal friends. I unsubscribed on my main address and the very next morning had several junk/ad emails. That has never happened before on this particular address--coincidence? My belief is that they not only tracted down my personal information and additional email address even though I did not sign up but also retaliated by selling my info when I "unsubscribed". By the way, I never did open any of their emails since they appeared to be big savings on pretty useless stuff.

I orderd a product from groupon and never got it. I prolly won't ever get it they just email me and appologize that I never and would not help me in anyway to find out what happen to it. So I basically paid for something and got screwed. Just like groupon stole my money. They emailed me and basically said sorry about your bad luck, tough $#*! buddy. So I highly recomend people to never order things to be shipped by groupon. Stay away! They will prolly rob your $#*!. Oh and forgot to mention when they finally said it was shipped it was 3 day past the 12 day dead line of which they promise the package to arive, so it was just horrible experience all over. I will never use groupon ever again and I hope all of you out there will do the same. Boycot groupon they will probably steal your hard earned money!