Groupon

I ordered a set of bamboo sheets on Groupon. The composition was supposed to be 1800 thread count with 40% bamboo and 60% microfiber. They sent a set of sheets named "1800" that were 100% polyester. I've contacted them over and over and I get no response. It's coming on 3 weeks. The lackeys that send you the canned responses have no authority to approve or process a return. Unfortunately Groupon has gone down the drain. It's my last time using them. This "we can't answer your call for the health and safety of our employees" crap is just that, crap. This is how they disregard your request for refund.

They had the audacity to tell me they would add $5.00 "Groupon bucks" to my account after I told them I was done with them. You can see that on my proof of purchase.

When they send the wrong product, they should automatically refund you, rather than say only the merchant can issue the refund. Don't fall for their tactics. The last time I had an issue they told me they could only give me a credit, they couldn't refund my credit card due to COVID.

Class action anyone?

After purchasing a product off groupon and waiting for a whole month for it to arrive, I finally decided to give them a call.
Prior to calling, I'd used their tracking number to check the status of the delivery and it stayed constant on the 'shipped' status a good two weeks before this call. After speaking to a clueless customer service assistant who kindly suggested I wait another 7 days to see if it arrives, I asked to speak to a supervisor. The supervisor was busy (as they always are) and since they do not do outbound calls, she said she will escalate the matter and get the supervisor to email me the same day.
After waiting for the email for 2 days, I called them back, and was told that the matter is with the relevant department and that supervisor will email me soon. I refused to cut the call until I had spoken to the supervisor (who was busy again), the customer service assistant said since the supervisor was busy it maybe a while, I said I was ready to wait. After waiting 25 minutes, they simply disconnected the call. It has been 3 days since, still no email or communication what so ever. Still haven't received the products we bought off groupon and paid the delivery charges for.
I have since cancelled my groupon account and have resigned myself the to the fact that I'm never likely to get the product that I have paid for.

I purchased the $50 Groupon for $25 for the Gap. I felt so privileged to have gotten it as other people I know could not get through the busy site to try to get their hands on one. I went to the Gap and found 2 items to purchase for around $55.00. Both of the items were on sale. When I got to the register the items rang up for the expected amount of around $55.00 plus tax. I presented my Groupon. When the cashier applied the Groupon to my purchase the prices on the sale items I was buying automatically adjusted back to regular price. I asked her why. She told me because the Groupon was not valid with promotional items and that I was already saving 50% by using the Groupon. I personally think this is ridiculous! If I go to Kohl's with Kohl's cash or a discount coupon and I am buying a sale item I can still use the Kohl's cash or coupon toward my purchase. In fact, I think this applies to just about any store; even on line. Is this Gap's policy or Groupon's? Whoever's it is I think it is a bunch of Bull! I will never buy another Groupon or shop at Gap as a result of this experience.

Back in June I had ordered a Melon and Avocado slicer. I received the Avocado slicer, but I never got the Melon slicer. I tried to contact the so-called customer service and boy was it a joke. First of all, I was practically accused of lying by Raja N., the first rep who I chatted with. The fact that she even had to mention that there was a previous shipment that I had not received, rubbed me the wrong way! I basically went on to tell her that there is no reason to lie, it's not like it's a pair of designer shoes that I am trying to get for free. She ridiculed me and said, yep you're right, they are not shoes. After all the back and forth, I asked her if there is anyway to have the situation escalated (only because of her condescending tone), she basically changed the subject. I ended the chat at that point and initiated a new one, only to find out that this person Prasanthanan M. Was already in on the situation and ridiculed me when I tried to complain about my previous chat. He basically said "I am sorry for the inconvenience caused as I do understand the situation. Anyone who stands in your shoes will feel the same." I hate to say it, but until Groupon has live customer service I will not be ordering from them anymore!

This is the worst shopping experience ever! I finally got the things I ordered, but I can't tell what size they are vs what I ordered (NO info on the packing slip, except the quantity and item description). They are two of the UGLIEST things I've ever seen (definitely not as described/pictured) and now, apparently, I am only allowed TO RETURN FOR STORE CREDIT ONLY. Who has that barberic shopping rule anymore? And why didn't I see that on the website, because I sure wouldn't have made the purchases in the first place!

I ordered a groupon for first choice home services... DON'T DO IT. I have set up 2 appointment they have never showed up. When I call them they have no IDE what happened I complained on groupon and 1st home services I went so far as calling the CEO his number was listed on the web site he was rude said he would call and check on it. And I have had no response. I have requested a full refund from groupon. But have no response so far. Do not get service from FROM 1ST CHOICE HOME SERVICES... SCAM

I have been buying groupons for about 2 years. I have not had much trouble with redeeming them. Yes for the most part every thing goes smooth. A couple of places I have gone to eat were not up to my standards and I should have call groupon to the carpet for the experiences but choose not to do so. I recently tried to use a groupon for a sushi restaurant in my area which all signs indicates gone out of business. I called numerous times I have driven by there a few times to find that there is card board all around the window. I went to the business next door and was told they have not seen anyone in three weeks. I informed groupon and they are looking into it almost two weeks now. I asked for a refund and they offered me groupon bucks. I have went back and forth with one of their csr which seems to think I am going to settle for groupon bucks. The guarantee is not an actual guarantee that they post stating if you are not satisfied with your experience groupon will make it right. How can I make a judgement and I can't have the experience. Only if you are not asking for your money back... Beware.

I have had many fun excursions when using this website. For example lavender field farm visit in Virginia. Peach picking in Demarest Farms in NJ for the summer.

I had a terrible experience with GroupOn. In November 2018, I reserved a hotel through GroupOn (anticipating attending a graduation in May 2019). This week (April 2019), I decided to call the hotel to confirm my reservation, and they had no record of the reservation. Subsequently, I reached out to GroupOn via live chat. The representative assured me that they would contact the hotel to confirm the reservation, and I had no need to worry. The next day, I called the hotel again. There was still no record of a reservation. I reached out to GroupOn via live chat again. I asked for a refund, and was denied. The representative assured me that they would contact the hotel. However, I came to know that the hotel was now booked because of the upcoming graduation. How was the representative so sure that I would have a room? They asked me to be patient, and they would "escalate" this with their priority team. Nevertheless, I cannot have a refund. So now I paid $199.98 for empty promises? I am extremely disappointed in their services, especially after being asked to be patient. I planned this trip in November (5 months ago). While writing this review, they finally issued a refund. Now I have no where to stay despite "booking" this hotel last year. They are very disorganized, and I advise that you be careful while planning vacations, trips, dates, etc. through use of GroupOn.

I placed an order a few days ago, I got a phone call stating that I needed to call to confirm my order. I was a bit skeptical to call because I already from the site before and had never needed to call to confirm an order. So instead I emailed customer service and advised that I will be emailing to confirm my order rather than call the unfamiliar number back. I received a reply back that my order looked good and there was nothing wrong with it - it was still processing. Then just tonight I received an email from Ideel stating that per their loss prevention investigation my order had to be cancelled?!?! Really!? I did nothing wrong, but did use the 35% promo that was sent to me via email. I am pretty positive that my order was cancelled because I used the discount that was given to me by none other than Ideel. Ideel is a scam that uses bait and switch to lure customers into thinking they are receiving a good deal. Ideel you've just lost a customer! Shame on you and your deceptive practices!

I am a small business owner and had the misfortune of advertising with GROUPON. I was scamed/conned by many buyers and the refund policy of GROPON only helps them accomplish it. They actuallyh told me that their refund policy is a LOOP HOLE that helps them to ensure that they are not held liable for any unpleasnt user experiences. As a business owner, I would stay away from this site. They admit that I was scammed by two people and then I caught a third attempting to do the same. They do not care. They even screwed me with their refund policy and sided with the person who scammed my business. Now that person is going all over review sites and is falsely reporting what happened to make my business look bad.

I am disgusted with the poor customer service, the long shipping times and the lost packages from Ideeli.com. Every order takes one month or longer to receive (ridiculous! - I pay the same amount as other customers but have to have my shipment delivered by UPS ground then transfered to USPS package services which ships my item to me via BOAT, wth?) At least offer the option of sending via faster shipping with higher cost-geez. But the worst thing is that after waiting a month, they lose my packageS - yes 2 of them, from the same order?! One was delivered to an address in another state and the other package was marked "moved left no forwarding address" I have lived in the house for over 4 years. Unbelievable. So I chat for about 20 minutes with the customer agent who barely speaks or spells proper English and request that all of my orders not yet shipped be cancelled and any credit due should be refunded to my credit card. She tells me only $48 can be returned to my card out of $500+ What?! She says that unless it is the fault of Ideeli that they will only issue refunds in form of credit. I told her that this entire mess was because of Ideeli and aske that they issue me a refund not only for the order that is over one month old, sent in two shipments (why?) and BOTH lost but also for all of the orders not yet shipped which I do not want to wait over a month for. She said she could not.

To date, I got $10 credit for my inconvenience. I plan to open a BBB claim and file a case with the Federal Trade Commission and Consumer Protection Agency.

IDEELI is terrible.

Please don't use groupon. I ordered 3 items for my new flat and two of those have been problematic. I was shocked when I opened the memory foam mattress for my lodger, as it was covered in black stains. I also ordered a double bed in a specific colour to match all the other furniture I bought, and was furious to see the bed was a completely different colour. I have contacted groupon, who say I can return products for a full refund. Needless to say that the bed and the mattress had to be used. There was no way I could have just gone to a shop to buy an alternative bed and get same day delivery. So had to keep the wrong bed and the black stained mattress. I was also on hold for 36mins to them to be be hung up on after I said I had a complaint.
Please don't go through the nightmare of having to keep substandard products like I did and groupon washing their hands of you once they have made their money.
I was completely devastated that my moving in day was ruined, and the severe lack of customer care I received.