Groupon

Their customer support is really bad. I Pre-Ordered an iphone 6 case and somehow the wrong size was accidentally selected. I tried contacting them to change the order but they told me that "Since it's been more that 2 hours we can't change it". Mind you that if THEY had responded to me sooner that wouldn't have been an issue. So I tried contacting them again since I really don't see why they can't change a Pre-Order that hasn't even been shipped yet and they gave me the EXACT same reply, like copy & paste same. So I tried contacting them again to get them to cancel the order and they sent me the SAME response AGAIN! It's like they don't even bother reading peoples e-mails! My advice is the AVOID buying from here as their customer support is TERRIBLE! Doing something as simple as changing something in a pre-order shouldn't be this difficult!

I have ordered a few things from this sight. I find that they do not give the whole story when advertising the deal. For example I bought the Mad Auto detailing. I sent in question asking if they wax the car. They said they hand wax. When it was done the hand wax entailed a spray bottle and cloth? After I booked and paid for the deal that is when I find out they ONLY due Tuesdays. I booked for a date on their calendar and they moved it back from May 15th to June 5th plus changed the time. YOU FIND OUT THE TRUE DEAL AFTER YOU BUY. Beware.

We purchased tickets for an international soccer match in Columbus, for Real Madrid vs PSG, and if you like soccer you will know that Real Madrid is a real deal.
We leave in the Cleveland area so we had to travel to Columbus, my husband took a day vacation from job, pay a hotel and the "worst" we told our son he was going to that game, just to find that GROUPON IS HAVING TECHNICAL PROBLEMS AND THEY CANNOT GUARANTEE THAT THEY WILL FIX IT BEFORE THE GAME, THAT THEY CAN GIVE US A REFUND! Who wants a refund!, how are they going to compensate all the expenses, the time and the heart broken of a 9 years old boy! They kept saying apologize, but they did not solve anything. I will never ever buy anything from them again!

This company is the biggest scam. The first time I placed an order with them, I needed to return one item. When returning the item, I noticed that they conveniently lowered the price of the item so that they can credit me a much smaller amount. They went as far as changing my online order to show a lower price. I compared this with the order confirmation email, and sure enough, they had pulled the scam.

Emailing customer service results in NOTHING. There is no phone number to call. So I sucked up this order and told myself that it was perhaps a mistake on their end.

The next time, I had a few items in my cart. I added one more item that I really wanted, and accidentally hit the checkout button. Bam. The order was placed INSTANTLY without any confirmation, any ability to change the order, nothing. I emailed them and 8 hours later they sent me an email saying that "it was too late to cancel the order". A week later the items arrive, EXCEPT the last item I had added that I actually wanted. Now I try to return the items, and it says "the time to return them has expired". Oh, and as of December 1,2015, they conveniently CHANGED THEIR RETURN POLICY.

I'm now calling my credit card company to challenge the payment and sending their stuff back. No one responds to email, there is no phone number. This business is a total scam and rip-off.

I really could not be more frustrated. I used to have my ideeli purchases shipped to my job, but I recently took another job, so before I placed my last order I updated my shipping address, made my HOME my primary shipping address, and deleted all others. Imagine my surprise when I tracked my package and it is being shipped to the old address! I did a live chat immediately, and the girl was very nice but gave me two choices. Either drive two hours round trip and pick it up myself, or wait a month for the package to be returned to them and reship per. And if anyone has ever shopped ideeli before, when THEY say one month, it must really mean three. I have been emailing back and forth with the customer service "team", only to have them repeatedly infer that this was my error. I am so frustrated! I love the deals I can get on ideeli, but for flat rate $10 shipping from every customer, you would think that they could figure this out. If this is not resolved by the end of the day I WILL be filing a complaint with the BBB and contesting the charge with my credit card company.

DO NOT BUY THE DIAMONDCANDLES.COM COUPON CODE! There is NOTHING stated that you can only use the Groupon on certain candles until AFTER you buy the Groupon and get to the Diamond Candles website! It's too late at that point... you all ready bought the Groupon! I complained to Groupon only to have them refund me in "Groupon bucks" I had to fight with customer service to refund my credit card.
It's fine if you want outdated candles but tell me that's what I have to buy!

THIS COMPANY SHOULD BE SHUT DOWN. DON'T WASTE YOUR TIME PURCHAING A BAG OF DOG FOOD FROM THEM... NO ONE TO TALK TO IF YOU HAVE A PROBLEM WITH YOUR TICKETS. THE CUSTOMER SERVICE DEPARTMENT IS A JOKE. AS LONG AS THIS SO CALLED COMPANY AS BEEN IN BUSNESS. NO PHONE NUMBER TO CALL.
YOU WOULD THINK THAT THEY WOULD HAVE FIGURED IT OUT BY NOW. TRUST ME STAY VERY FAY AWAY FROM THEM. IT'S NOT WORTH THE HASSLE THAT YOU WILL MOST DEFINITELY COME ACROSS. NO WONDER THEY HAVE SUCH A LOW RATING.

I am extremely happy with my first purchase and surprised to see so many irate customers in these reviews. I got a gorgeous L. A.M. B. wallet for $59.99 which I had seen at Nordstroms Rack for $100. Yes, the shipping seemed a little expensive BUT even with the shipping I was still getting something I wanted for cheaper than I could get it anywhere else!

Shipping took about a week with great communication during that time about the processing and shipping and tracking info for my order. When the box arrived, my item was well-packed with some bubble packing and pretty red tissue paper. What a nice touch!

The wallet itself was pristine, and I am so glad to share this site with everyone who compliments me on my new wallet.

Plus, I got a $25 credit since a friend ended up ordering something after I referred her to the site. So far, I have had a great experience with this company and think fashionistas looking for a bargain should give it a try for themselves as I am surprised by the experiences posted here... hopefully for every negative nancy writing a review there are 10 content customers (who are keeping this great website to themselves) because I love ideeli.com and want it to stick around!

I used Groupon for the first time 6 days ago. The only way to contact them is through messages. I messaged them about an order I received 2 invoices for and no response from the vender. All they keep telling me is that its from a 3rd party vender and to take it up with them. I messaged them 4x before I finally got a response that ssid they never got my order, well the money came out of my account. Its day 6 and it still hasnt shipped and I cant get any answers. No clue how to get a refund when I cant get a response. This is a nightmare y'all. DO NOT USE GROUPON, EVER!

I tried to get my husband an iPhone for Christmas, and I ordered it 2 weeks in advance. It was processed and ready to be shipped next day. About 8 days later I had heard nothing from groupon, and it still wasn't shipped. I contacted groupon and asked them what was going on and they said they were busy. I waited a few more days and still nothing, so I contacted them again asking what was going on and that I needed the phone by Christmas. And they waited till 3 days before Christmas to tell me it wasn't going to make it on time and they cancelled my order and gave me my money back. At this point they've already ruined my gift for my husband, and so I let them know, and all they did was give me 5 dollar gift card and say sorry. I was upset so I said I didn't want to hear from them again. Two weeks later the phone came in the mail and they are expecting me to pay for it even though it was cancelled well before it shipped and they already refunded my money. They completely disregarded everything I sent them in my emails and had their own agenda all along, it is very poor business conduct and I don't recommend them to anyone, and will never use groupon again!

I was purchasing my kids a bowling pass on sale for 24.00 it was good deal saying we don't have a lot of money right now while my husband is out of a job. I selected it and hit purchase it said my total was 24.00 and to enter my pay info. So I did. Hit purchase and it's said Congrats your total is 74.00! I had no idea what had changed I went to my groupons and another bowling Groupon in a city very far from our home was added as well for 50.00. So I contacted Groupon right away about how that even happened. They said they would review it and get back to me in less then 24 hours. They did not so I contacted them again. This time I was told it was my mistake, and they didn't believe me and I would of had to have screen shot my total before I hit purchase. Why would I have done that thinking they are an honest company. He then said give it away as a gift it's just 50.00 nothing to complain about and it's non refundable you should have read the fine print. I didn't read the fine print because I never even saw that deal or added it! He then repeated himself and said to give it to a friend if I didn't want it. That's not the point Groupon the point is I can't afford it and did not select it! Beware of shoddy business practices and take screen shots I guess just in case so you don't end up with something extra!

I have been using Groupon for over a year now and typically have been very happy with each purchase. Recently Groupon advertised a "Power Bundle for iPhone and iPod" for $15, plus $3 for shipping. I figured for $18, having another set to charge my devices would be great. I made the purchase and about 3 weeks later I received my item. I was shocked at the quality of the item when I opened the box. These items were flimsy, light weight and overall very cheap. I attached the plug to the dock to see if it would even work and was surprised to see it happen, but then I unplugged the device to have the plug break into two leaving part of the plug in the dock and the other part in my hand with wires everywhere. What a disappointment. I emailed Groupon and was told I could return the item, however, I would have to pay for the return shipping. Why am I responsible to pay shipping both ways for such a crappy product? Shame on you Groupon for not taking pride in the quality of the products you sell.

UPDATED Review! Jason & Jessica resolved all issues promptly, and I have since received all of my orders, everything was exactly & as described, I received my discounts, all of my points, & have also made a few returns(AND placed additional orders ;) and everything has been Excellent, since my 1st review.
Thank you for your help, I really appreciate it!