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UPDATED Review! Jason & Jessica resolved all issues promptly, and I have since received all of my orders, everything was exactly & as described, I received my discounts, all of my points, & have also made a few returns(AND placed additional orders ;) and everything has been Excellent, since my 1st review.
Thank you for your help, I really appreciate it!
Angela M.'s review of Groupon earned 2 Very Helpful votes
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Hi Angela,
Thanks for taking the time to give us information on SiteJabber about experiences you've had on our site. I'm very sorry that the service you received wasn't satisfactory. One of our customer services supervisors reached out to you to help resolve this issue and should have left a voicemail, as well as sent you an email letting you know she was able to resolve all of the issues. We've issued you the 10% off of all of the orders you placed, since the system did the first and an agent did the second, and the breakdown of the amounts removed from the remaining two orders was stated in the email you should have received. Due to the sizes of your four orders, I can understand that you would have run out of the 20 minute time limit to place all of those items onto one order.
In regards to the Ideelist points, it seems that the agent may have been confused. You do receive points for any unshipped items that are in your account at the time you sign up and thereafter. You can view our Ideelist FAQ here: https :// support. Ideel. Com/app/answers/list/session/L3RpbWUvMTQyMTI1Nzk0NC9zaWQvT0UzVEpyY20%3D/c/235. I've ensured that you're set to receive the points for all four of the paid amounts of the orders.
If any of these issues have not been resolved at this time, please let me know and I'll be happy to help ensure a quick resolution. Thanks so much for being a part of Ideel, we sincerely value you as a member!
Best,
Jason Faria
Director, Customer Service