Groupon

I was searching for tickets to go to Orlando horror nights. I googled "Orlando, fl Halloween Horror nights discount". A link to groupon came out and promoted me to pick a date and pay. We did just that and after we bought the tickets, in very small print, it stated it was for Hollywood California not Orlando. Being that we don't even live in California and hadn't used the tickets at that point, we tried asking if we can get a refund. We were even willing to trade the tickets to the Orlando ones who were also being sold on their app. They were a bit more expensive but we were willing to pay the extra and still buy them from Groupon. After three days of communicating with anybody we could, finally hear from the manager saying they can't refund us bc I'm very tiny print it states "no refunds". Considering that they took us to the wrong site when we looked for Orlando discounts and considering the fact we don't live in California, I feel Groupon could have helped us and should have helped us if they wanted to. It's also important to state that two different customer service representative told me straight out that that mistake has happened multiply times. These customer service representatives also stated that they were confident the manager would be willing to help us. They still did not refund our money. They apparently can't survive without my $300 they tricked us into giving them. I will never ever use Groupon again.

@GrouponMerchant I received a 2 day cruise as a gift in 2012. When I called the cruise line they would not honor it and advised me to contact Groupon. When I called I was informed that they would need to speak to the person who purchased the gift. I have not spoken to her in years and do not know where she lives. It states on the voucher that I could get a credit no matter what the. "period". For some reason they said i need to have her recorded to access her account. I do not understand why they would need to do that when it was a gift to me. All I wanted was a new cruise voucher so I can use my gift. Not to mention that the so called supervisor was rude to me.

I have filed a complaint with the BBB. I have purchased several groupons in the past but now I will close my account.

HORRIBLE! I have a five and three year old that have been more excited than ever to go see the circus for the first time... it tells me i have to wait the day before, before i can print the vouchers well its the day of and i will be leaving right from work where i have no access to a printer, to grab my little ones and head to the show, but still cant print no tickets! So after waiting 48 MINUTES to talk to someone they tell me its technical errors and if we miss the show they will refund me... so what am i suppose to tell my kids... that Groupons a POS and now we cant go... cause they would totally understand that right.
SUCH A RIP OFF! DO NOT USE GROUPON, they only get your hopes up for nothing.

I purchased a Groupon to a local restaurant which expired before I got a chance to use it. I asked Groupon to refund the money a few days prior to the expiration date since I was not able to get a reservation on the dates that my husband was not traveling for work. I was told my Groupon that if I made the reservation prior to the expiration date, that the Groupon would be honored even if the reservation was made for a date after the expiration date. I made the reservation and I was told by the restaurant that they had never heard of such a thing and that it would not be honored. There were many emails back and forth to Groupon, which made me even more frustrated because I had to keep explaining the same thing over and over again, eventhough the communications were with the same person.

I feel as though they do not care about customers and will say anything not to give money back. This has been the most frustating situation I've ever had to deal with.

Someone bought us a groupon gift for latin cabana restaurant in Lic queens. I called the restaurant around 12.05 pm friday to announce we were coming for dinner and will be using a Groupon. The gentlmean said ok just get there by 9pm.
We arrive by 8.4pm and mention to the male waiter we weRe there for dinner and will be using a groupon. He said groupon can only be used Mon to Thursday only. I said it does not mention that on groupon. In addition I spoke to someone earlier I will be using a groupon. Only then he allowed us to use groupon.

I wouldnt recommend this site for the simple fact that when you purchase an item, the order will be processed, you will see the money come out of your account, yet they may not ship your item in a timely manner and they will suddenly charge your account (possibly TWICE) when the item ships. In my case, I purchased an item in March, it is now April 27 and I just now saw that the money was being taken out of my account for this purchase. Fortunately for me I had enough money in my account but I would much rather have the money come out of my account WHEN i make the purchase, and then have my item shipped, rather than have my account billed whenever they choose to ship the item. The deals on this site really arent anything to write home about so this will be my last time doing business with them. Oh well.

I have ordered three times from this site. Apparently, that was two too many. My first ordered went fine. I then ordered a sweater and sunglasses from the site, and it has been well over a month. Still the items have not been delivered. The delivery was suppose to be completed by now, but the status simply says that UPS was directed by ideeli.com to hand over the shipment to the US postal service. How can that possibly make sense? Ideeli.com has no way to actually speak to a customer service representative, the live chat support is useless, rude and not helpful, and I've sent an email which has yet to receive a response. I made a third order shortly after the second, and neither order has shipped. I do a lot of on-line shopping and will not use this site again. A customer should have the ability to speak to someone live if necessary. A customer should also be able to get items on-time, as promised, especially since its the customer who is paying to ship the items. The only reason this site got two stars is because the selection and prices are great. However, you purchase items at the risk of getting them whenever they want to ship them, with no recourse whatsoever, or not getting them at all and having to deal with your credit card company. Overall, its a huge disappointment.

A few months ago, I bought a $39 Groupon for hair services at Paul David Salon. When I called to make my appointment, the very rude and pushy person who answered the call insisted on up-selling additional services, despite never meeting me or having seen my hair to evaluate my needs.

I made an appointment anyway. A few days later, I realized I had a conflict in schedule and left several voice mail message to reschedule, but never received a call back. At that time, I contacted Groupon to complain about the lousy service and my inability to reschedule my appointment. I requested a refund, but Groupon was adamant about giving the salon another try.

With the expiration date fast approaching, I have spent the past three days trying to book my appointment. Unfortunately, their phone goes straight to voice mail but now the voice mailbox is full and I cannot even leave a message.

I contacted Groupon again about my continued inability to reach the salon. Groupon has continued to deny my refund, stating that they 'stand behind' their merchants.

A quick online search reveals that I am one of many who have had issues with this salon and Groupon has refused to resolve this matter.

This place is a scam!

I used Groupon last 2 years. Today, first time, I had a very frustrating experience. On March 29, before buying Groupon, I called to Mixed Martial Arts & Fitness Academy in Kanata to verify, if I can buy Groupon and book a party for my kids on May 3rd. The owner Stephane D"Amour said me that no problem. I bought Groupon and called him back. He insisted that I don't need to come and to come only on May 3rd half hour in advance of the beginning of the party. Today I called him to confirm. He said that he doesn't have my name on the list and I didn't call him. On my words that I am not crazy to invite guests before party's arrangement continued to insist that I didn't call. Actually I was first who bought the Groupon. I couldn't believe my ears.

I have used Groupon to advertise my business in the past and the only reason I would give them any stars is because their platform engages a large audience. Beyond that, Groupon operates a business that is not only unethical, it is crossing the lines of engaging in illegal practices. I strongly urge any business thinking of working with Groupon to use great caution! Groupon allowed an advertisement to be posted using my company name and business location without my permission. Not only did they post an ad without consulting (I operate a sole proprietorship) but they absolutely refused to take it down when I notified them. I was told that as long as someone operates as a sub-contractor, they can advertise using any business location they chose. Groupon did not request or receive any documentation to show an affiliation with my company or location. When I spoke to Groupon and told them that I did not have a sub-contractor working with me nor did I want anyone advertising that they worked out of my business location. I was told there was nothing that they can do. They refused to take it down. I am baffled that Groupon allows anyone to sell vouchers without requiring proof that they are in fact a legitimate owner or employee of the advertised establishment. Not only is Groupon promoting false advertising, they are potentially creating false reviews for an unknowing company. I truly hope that The Better Business Bureau looks into this practice further as it could be detrimental to small businesses.