Groupon

Most things are shipping slow. This order took forever. I have large dogs, they sent pieces of Antler. I would not give these to my dogs, it would be a blockage. The package is 26.00 save your money.

All of the negative reviews here are extremely misleading about this company. Although, people who are happy rarely take the time to write reviews.

I am a very happy long-time Ideel customer. I've placed over 100 orders with them since July 2011. I've gotten some excellent deals, in my opinion. I have never had anything but a positive experience. I've never received the wrong item. In the event that I need to make a return, the process is simple, convenient and fast. I always opt for the store credit unless it was a very expensive item. You simply need to be aware whether or not the item you are purchasing is a final sale item or not. They are always clearly labeled. Customer service has been a positive experience and the reps have always been helpful. I've never had to call. All questions or issues have easily been resolved over Live Chat, which is a feature I love!

My only complaint, is that since I've been a long-time shopper, they are quite slow in getting new merchandise. I haven't purchased from them for a month or two as I've looked through all the same items numerous times. Although, I do keep checking for items that I like as they sometimes end up marked down even more! Though I'm a bit disappointed with the lack of new selection as we're heading into the 2015 holiday shopping season, but I will keep looking for those great deals!

What is going on with ideel.com? I've used this web site for several years, probably since its inception and have always received excellent customer service. Suddenly I log onto my account to return an order that was shipped less than 2 weeks ago to find that my order is no longer eligible for return (prior return policy was 21 days, now it's suddenly 14 days with no warning and the change was made mid-order). Despite the change, I'm still well within the 14-day window with no option to return. I email the customer support team (there is no longer a phone number or chat option) and get a really shady reply stating "Unfortunately we don't take anymore returns from Ideel." I'm completely confused as to what's going on. I ordered from Ideel - how can you not accept returns from yourself?!?! This is unacceptable and not the way a reputable company should treat their customers, especially during the busiest shopping season of the year. If Ideel has changed hands, I am not interested in doing business with the new ownership as this kind of customer service (or lack there of) is simply not right. STAY AWAY. BUYERS BEWARE! None of us would have thought to look into the Return Policy for a sudden change. I've always had such success with this company, but now they are certainly not getting my business. Try Gilt.com or Hautelook.com for better customer service and pop-up sales.

The discounted price is not worth the amount of run-around when things go wrong. Just do yourself a favor and AVOID. Sometimes it's best to just pay a bit more for some peace of mind and this is one of those times.

My experience -- I only used this company because my credit card company offered an additional money back opportunity, so I was like, "why not?" I'm planning a trip to California in February 2020 (it's Nov. 2019 as of writing this) and booked a reservation. I have never dealt with Groupon before and didn't know all of the additional caveats, voucher, etc. I decide to put Groupon on my phone and that's where the issues came. It would no longer recognize my Facebook-login information and refused to log me in. I reach out to them in three separate ways (none of which by phone, because there is no phone number that reaches a human), and all were silent, of if they did respond it was to let me know that they would reach out to to proper team (the security team) and that I would hear something back from them within 24 HOURS. I will be trying to cancel my reservation ASAP.

What if I need to talk to someone now, right? I see others that have been stranded on the day-of their event... NO THANKS.

Swerve past this one, guys. Not worth the discount.

I got my 1st order and it was clothes. The wrong size (my fault) they took them back no prob online.
I decided to try them one more time for some brownies for my boyfriend. The sale info said they would not charge my card unless he submitted an order for the brownies. 35 dollars later they claim no returns on this item. OK but the shipping is another 20 DOLLARS FOR F@#$ING BROWNIES? Are they made of iron. Why would shipping a few tiny brownies be so high?
I am losing 35 bucks and nobody at ideeli cares! How are they saving us money? This is flat out robbery!
DON'T EVER ORDER ANYTHING HERE THAT CANNOT BE RETURNED, DON'T ORDER THE OVER PRICED BROWNIES OR COOKIES!

I went to purchase tickets for an aquarium from their web site. I hit the send button and I got an error message that my internet was spotty and it did not go through. So when I hit the send button again, it still didnt' go through. I tried once more time it I still received an error message. So we called the aquarium directly I just purchased tickets. Groupon then charged me 3x for my family to purchase tickets for the aquarium. I called them and explained what happen and they said they didn't care. They have a policy that if if you hit the send button, you will be charged. Even if you made a mistake. I complained to my credit card company but they could not help me either. STAY AWAY FROM THIS COMPANY. I now have 3 $120 charges that I now I have to pay.

This review is more for customer service. I bought a groupon for my father to get a massage. Immediately, we called the center to make an appointment. They only have availability from 9am-11am Monday-Friday for the next 6 months (which is conveniently when the Groupon expires). Well, my father has a full-time job and can not take off work for the massage, so I promptly called Groupon requesting a refund. They said no, but they I could use the amount paid for as long as I wanted. WHAT? I explained that I had been a loyal Groupon customer since its inception, and that I was disappointed. They told me that I could delete my account with Groupon if I wasn't happy. What kind of customer service is that? I told them to go ahead and do that. Now, my loyalty is with Living Social and Lifebooker :)

Ordered a GPS, got it two and half weeks later to find that the windshield attachment piece was missing. Customer support (after waiting an average of 25 min) told me that I could return the product and I would get a full refund. I asked them to tell me something new, since I knew all this already, plus that answer didn't solve the problem at hand. I really wanted to keep the item, in part because I had a trip coming up the following weekend. Then they told me that I could contact the manufacturer, since the product has a one year warranty. Who should contact the manufacturer? Am I being a nuisance by demanding service for something that I paid for? They don't know how to solve these issues. Serious companies will ship you an expedited order with a new item while they wait for the return, not after they receive the returned merchandise. It seems that going above and beyond to appease rightfully upset clients is not one of the core values of this company. No wonder you find many negative reviews all over the internet. Never again. I wish good luck Groupon, but you are going to need much more than that to stay afloat!

I ordered a T. Hillfiger down coat using the web sites size chart. The coat arrived and was too tight. There is no telephone number customer service and attempts to communicate with live chat rep. "Angie" only confused the issue. So, unless someone checks this message, I'm stuck with an unwearable coat and I'm not happy.

Ther chat representative wanted me

I used the web site to find out what sizeIcoat should order, and of course I am between and medium & large, but usually fix a small.
The coat is tootight, thwe chat specialist u. Em