Groupon

Groupon's great until you have a problem. Paid £150 for a mattress 3rd November. I asked for my money back 27th December as I still hadn't received the mattress 2 months after ordering. Groupon agreed to refund but I am still waiting 5 months after paying for the mattress. Groupon have emailed numerous times promising to 'escalate my case' again and get the refund processed but I am just being fobbed off. I am now going to have to make a claim from my credit card company. Shame as I had used Groupon loads of times before and used to check it every day. Just another massive company out for all they can get :(

There is no real savings with Groupon. I and my wife went to Fig and Olive as a couple ended up paying $160 with the tip. Where is the saving? You are only allowed to have one dessert and second desert is $12.00, one appetizer second one $10.00 and they allow you $12.00 for wine and liquor and glass of wine is $12.00. I far as I am concern, this is marketing trick, I wouldn't call a scam, show a discount rate and hit him with exorbitant add-on.

They false advertised flights and accommodation. And when we went to cancel i had to speak to 5 people and the situation wasn't even resolved i had to go to the bank and get them to get my money back. While talking to one of the costumer service people i couldnt believe what they said to me. Instead of just saying ill give me a refund the rude lady said "cant you borrow money of family members". I have not been so shocked in my life that someone would say that. What type of service is this!..

I purchase a drone and it came to my with two of the four propellers not working and the camra did not work. So I asked for a refund, now I am in an email battle with their so call customer support. They keep sending me to the murchant who has been unresponsive! I think group is the murchant and they should refund my purchase, if they want to represent bad bussness that is their issue, I want a refund and should be able to get it since the product does not function... Bad bad bad service

I was a very good Ideeli customer until I received notice that I would have to pay for the privelege of seeing their full offering of merchandise. Whuuuu? Granted the fee was very nominal compared to the thousands of dollars I spent on apparel and home goods, but why would anyone PAY TO SPEND THEIR MONEY? I've switched to haute look.com (who I believe delivers via pony express; be warned). No fee, same great discounts and the merchandise is every bit as nice if not nicer. (And you can speak to actual humans on the telephone.) Let me know if you change that policy, Ideeli, and I'll visit your website again.

I will never use your services again.

Unaware that I had two GroupOn accounts, I bought a service for $64.00, in which GroupOn charged BOTH accounts. It cancelled on the one account I knew about without notifying me. I saw that it said it was refunded, but clearly it WAS NOT! So, for a month I tried to get my money back and after calling and emailing paypal and GroupOn multiple times I find out that they ended up charging another account under an old email of mine. So, to make a long story short, that old account should of NEVER been charged in the first place seeing I don't use it. Plus, I made the purchase under a different account, so how the Hell did the second account get charged?! I've made it my mission to tell people to never use GroupOn and to just go thru the company they're trying to get the service from and ask them to honor the GroupOn amount, rather the full amount like I do.

I reserved a room at the Omni Riverwalk in San Antonio, Tx. The picture on the Groupon showed the Riverwalk and said minutes to riverwalk. Not only am I not on the Riverwalk I am 20 mins. AWAY from the riverwalk. I will never buy another groupon again.

Lies, lies, lies.

I have had multiple issues with this site and thought at last the issues had been resolved, but they keep happening. Where do I begin? First of all, a dormant site which had not been used in a year was opened when I logged in (not by any prompting of mine) and then placed an order not realizing it was my "real" account. The account was closed after I received the order and alerted customer service I wanted to return the items. However, when I sent the dresses back, they sent them back to me as I don't have access to re-print the return label anymore.
Also, I was just charged an additional $9.00 for shipping on one item that was backordered and should have been shipped on the initial order. Now I feel I have to go back and check each order to see if I have been double/triple billed on the shipping charges!

Get it together Ideeli! Giltgroupe charges $5.95 for shipping all the time, once per order!

Janet

I really love this site and have bought a number of things (multiple dresses, a shopping coupon, underwear, sunglasses, etc.) Shipping can take a bit but it has told me everytime when I purchased something expected date. The deals can't be beat and all of my co-workers are now shoping on the site as well. They had a delay on some of my items but nothing that wasn't manageable and they gave me a credit for the inconvience. I'm sorry to seee it getting such poor reviews but I love it!

Ordered a gift which was delivered weeks late. No problem, it happens. The issue is the return process. Sent info to get refund and return product. Received email stating needed email address for return label. Sent information again. Received email asking if in original box unused. Again sent information. Recieved email asking for email address, again sent information. Recieved email saying label sent ti email, look in spam and will not resend. There was NO label sent! Month later no refund, no label just disappointment, frustration and anger at groupon! Was a long time customer, first return, never again.

I had a problem accessing a purchase. This is a problem I caused myself by having 2 separate accounts. I contacted their cusotmer service, received the automatic response and immediately the next day received an email asking for more information to assist me further. Another email was exchanged and the problem was recified immediately. I am extremely pleased with the way this issued was handled and will be more than pleased to do business with them again.

Say you purchase a Groupon for a hair salon or a house cleaning service only to find out the business provides substandard service to Groupon holders, does not offer the service anymore or the business closed, then you are out of your money because Groupon refunds in Groupon Bucks and you are forced to find another service with the same results. It's very difficult to reach customer service at Groupon, and when you do is long and cumbersome.