Groupon

I waited 2+ weeks, had to hunt down the 3d party delivery service just to find out Groupon had never sent the package. After trying to reach a manager 3 phone calls later. 2hours with customer service. They put me on hold for almost 30minutes twice the call got dropped when on hold.(funny how this never happened with anyone else). Every time I asked for a call back I had a different person who was nonchalant about the problem. After 3 days I finally get ahold of a "supervisor" Paul (probably not his real name) code was *******. All I asked was that I get a refund and some credit for the waisted hours. NO HELP AT ALL. If you want to risk having a horrible experience don't go with Groupon just buy the stinking product full price you will pay more if you don't.

I am absolutely done with Groupon. I ordered products 2 and 1/2 weeks ago. Half never showed up in My Groupons. I've been writing them every day since that night for refunds. 2 of them were time sensitive. Since they didn't show up they can't be used by me as I'm no longer in the area.

Every day I get some barely intelligible response from an Indian person. They aren't even answering the question! I can't stand it anymore. I can't believe an essential communication job for every business is outsourced to India. Reading from a script book of wrong answers back to me is not helpful!

So anyways, the dumb asswipe who wrote back today... after 2 1/2 weeks of contacting them for a refund since an hour after I ordered the stuff... Said sorry we don't allow refunds. You have to request one within 3 days of purchase. Wtf! Can they not read that that's what I've asked for since the first day of purchase?

Be extremely careful browsing groupons - accidentaly hit the "buy" tab and it's yours. Period. You find out you bought it when you receive a confirmation email. You only have two hours after purchase, not after confirmation, to cancel the order. Depending on how often you check your email, there's a strong likelihood that you are stuck with whatever the item is. It has now happened to me twice. The first item I was able to return ( a big drag as it was sent to someone else, 1500 miles away); this second time (today) the item is nonreturnable - and absolutely unwanted, unneeded by anyone I know. Fortunately, it wasn't an item costing several hundred dollars - but, even if it had been, Groupon' answer is - "too late!"

Do not buy sofas from Groupon. I bought two sofas from them for my parents. The quality is so poor that the leather has literally peeled off. My parents are so embarrassed they've just been covering the tears with throw blankets. As they are pensioners they cannot afford to buy replacements until we get a refund from Groupon but as bought them over 12 months ago Groupon do not want to know, choosing to hide behind their terms and conditions and ignoring consumer law that states items must be fit for purpose and last a reasonable amount of time. Their live chat abruptly ended the chat because he didn't want to deal with me so I emailed their CEO Rich Williams. The only response so far is an email back from the normal customer service email asking for more details of the order. I provided this straight away and haven't heard anything back despite chasing them twice. I have therefore lodged a complaint with the EU online dispute resolution and am seeking legal advice on how best to take them to court to retrieve the money they have effectively stolen along with some compensation from my elderly parents. I will not rest until they have paid dearly for what they have done.

First - i have used ideeli quite a few times to buy merchandise with no problem. My last order, however...
Bought a pair of boots - size 6 1/2. Recv'd said boots, size ELEVEN. Really?
OK, so i returned them (in the meantime, my size sold out, which sucked.)
They recv'd my package on Oct 2. I waited until Oct 13 to inquire. Said they had a warehouse move and would process my refund "soon". So, I inquired AGAIN, on Oct 25. NO REPLY. I sent another email today. I am quite fed up with this company and frankly will not use again but in the meantime i want my money back - BECAUSE I WAS SENT THE WRONG ITEM.

Guys,

I think we should go on their Facebook page as well and post some comments, because everything is perfect and nice there... maybe in this case they will respond better. My "story" is that I purchsed items from ideeli from a tiziana cervazio that were supposed be "made is Italy". You couln't believe this quality - your cheapest merchandise from Walmart and some 1 dollar store looks better and higher quality. I attempted to return it for money back because I don't trust them any more to buy something else, I don't know where they take their counterfeit to sell...

I signed up for ideeli without reading the reviews. Then I saw all of these terrible things about how people hadn't gotten the right product, it had taken forever, yadda yadda yadda.

But... I was hooked by the prices so I tried it anyway. I've bought about 8 things from Ideeli.com on 4 separate occaisions. Each time, they have not only gotten my order correct, but it has also come around 4-5 days after I purchased it, which is waaaaaaay before it said it was going to arrive online. I've now decided to only shop at ideeli instead of gilt and hautelook, as I have also ordered items from those sites, and have yet to get them.

Thanks ideeli. :)

I bought a groupon just a few weeks ago, for a place called Kids Quarterz. Took the kids yesterday afternoon and the door is locked, a messy hand-written note is taped to the door they are closed, and there is notice on the door by the landlord that they haven't paid the rent. I notified groupon yesterday. Today there is still a groupon for sale to Kids Quarterz and so far it has sold nearly $26,000 in groupons! Haven't heard back yet on my request for a refund.

I bought the Samsung Galaxy Note 10.1 deal on the 1st day it was open and my card was charged. My tracking status was never updated and then I received a "before it's too late" email for the same one. I sent an inquiry to their customer service which states a maximum 1-day turn around. 4 days later I finally hear back from them that my order was canceled and they sent a refund. I did NOT cancel it, I wanted the deal and they piddled around for 4 days to respond so it was too late for me to get the deal. Horrible customer service, horrible interaction, I'll be canceling my Groupon account

I purchased a lie detection class on croupon for $29 at the 'Nonverbalgroup', the vendor was unreachable, neither could you sign up via website nor talk to anyone. For the entire term the deal was valid I left 9 messages, requesting a callback, so I could take the class. My patience ran out a month before the groupon did. Groupon support only offered to reach out to the vendor, they stuck by their policy of 'no refunds' despite my frustration. The email exchange went over 3 weeks each time with a promise the vendor would call. It never happened. Now Groupn is offering the same deal again to people, being fully aware of the scam. Shame on you Groupon.

I knew that Ideel was being absorbed by groupon and that I still had $120 in store credit at ideel. I went to go spend the money and found that they barely had my size/stock was extremely low due to the company change. No emails have been answered, even reached out to groupon to see if my credit could be transfered and theyre just as incopetent. The woman I spoke to didnt even know Groupon owns Ideel!

I log onto Ideel today and for the first time see their announcement that they are moving to groupon. I go into my account to see my credit at $0.00. No return to my credit card or credit towards my groupon account. It has simply disappeared into thin air! I'm furious.

Has anyone had any luck speaking to an actual human over there?

We used Groupon for several sevices (facials, dinner, hair ext) I Loved it, even switched for good to some of the new businesses, but DO NOT order any goods. We have given them several chances to redeem themselves but it's just one disaster after another. Fakes, broken & pieces missing, and just Total bait and switch Junk. Although I did not find CS as bad as others did, you will be on hold for days but most of CS do try to be helpful and apologetic.

March is ending soon, but I haven't received my showerhead which I ordered on Feb. 3rd. Contacted customer service on March 22nd, but the message below is the only response I could get so far.

"I'm forwarding this issue to a customer support representative on our Groupon Goods team to look into this further. Once we have more information, we'll follow up with a resolution as quickly as possible."

Today is March 26th. Groupon can't solve issues for their customers in four days?

The Delivery By Groupon Sucks! I can't believe that FedEx would be a part of it. To take 10 days by FedEx to go from Connecticut to California (although I still have not yet received delivery) and have both Groupon and FedEx lie about the delivery date and then back track on the delivery date after Groupon confirmed the delivery date in an email and a live FedEx representative confirmed delivery the day I called by 8 p.m. and then have them rewrite the delivery time that night for two days later. This is absurd. They should not call this FedEx Smartpost, but instead FedEx Stupidpost -- "if it has to be there on time... use a different carrier."
Gene Y.

I ordered a pair of BLACK flats (shoes) in size 8.5, and my transaction confirmation came through stating this. When I received my shipment, it contained the flats, but in BROWN faux suede, size 9! When I contacted customer service, they said that exchanges were not available at this time. Which means, Groupon never had the black flats in my size to begin with! Yet they still "fulfilled" my order, took my money, and sent me different ones without notifying me. Now it is up to me to send them back, and wait a few weeks for my refund to process. DO NOT BUY FROM GROUPON GOODS