Groupon

Groupon is a 3rd party vendor and if you want to dispute anything you purchased with your bank you can't! Since Groupon gave you what you purchased... the ticket the bank will deny your claim. So if Groupon won't give you your money back and the company won't give you your money you are stuck with the bill! Skip Groupon and go directly to the company and ask for them to honor the Groupon rate. Trust me they will and that allows you to put a dispute in with your bank if you are not satisfied.

I purchase a hotel stay on completion my card on file was declined. When I tried to re-enter my other credit card the deal was expired. I subsequently purahased another stay through groupon to find out that I Groupon received payment for the first stay and wouldn't return the money for my previous stay. Also I've been trying to get customer service for two days to be told that it's expired! I will never use Groupon Again! I will tell EVERYONE of their shady business practice!

I had a trip to Great Wolf Lodge in April that was cancelled due to the coronavirus and no fault of our own. I have talked to customer service on more than one occasion which all ended up with them ending the call because they didnt want to refund me my money. I have emailed 2 of the 3 co-owners with no response. I posted on their FaceBook page and they completely blocked me. After all that i have submitted a complaint with the BBB which has sent a messaged to Groupon. Waiting on the results of that. My next step is to take them to small claims court. I will run this up as high as they want to take it. They are a low life criminal thieving business that i hope gets shutdown. I will continue to leave reviews everyday until Jesus comes or i get my money back from this thieving company. I do not want their stupid groupon bucks as i will NEVER use groupon again. I will get my money back or run the name groupon so far into the ground that noone will even remember what it was.

I bought a Groupon for a manatee tour. The merchant redeemed the Groupon before we arrive. We canceled the tour. And they will not give our money back. Terrible customer service. They offered me a $10 credit for the inconvenience. I spent $189
Terrible service!

The whole thing is very tricky, nothing mentioned about final sale in the details When I put the order. Then when I need to cancel it, the customer service said it is final sale.
Is it really cheaper? No, For the zipline in Whistler, it is US$139 in Groupon, but in the Whistler reservation, it is CAD139. So, be careful.
Terrible experience, will never use it again.

Ideeli is now Ideel. Ideel is a company that operated by theives. I would never do business with them. Their customer service is the worst you can deal with. I have order an expensive new men's Burberry watch only to get a used women's watch. I have tried to resolve the issues with them but nothing worked with them.

I do not know who is the owners of this ripoff company but for sure they must be theives and they know who to hire for a customer services jerk people.

Stay away from this company.

Doesn't get any worse than this! STAY AWAY FROM GROUPON! They're bunch of thieves. Their hold time is 30-60 min after than they'll drop a call on you. You can never reach a supervisor. If you get lucky and reach one, supervisors are not attentive. Their return policy is awfull! You can only cancel groupon within 3 days. I bought my grupon to a small hair salon. They happened to be crooks. Grupon refused giving me a refund b/c it was outside of 3 days return policy. They don't really check businesses so that they can make more $. If that business is crook you're screwed and can't get your money back. I WOULD NEVER BUY A GRUPON AGAIN!

Ordered 3 items on Groupon and the website shows my order did not go through. Refreshed and still didn't go through. Had to order again. But I was charged twice the next day. It says I can not cancel it when I try to cancel even though it's within one day cancellation policy according to their customer suppprt site. Had request a call to talk to a representative wait half hour and said I had to return the items one by one to get refund. Talked to one of their managers. She has worse attitude than the reprentative and did not even try to help. Feels like a scam! Very disappointed at Groupon.

I ordered leggings from GroupOn and realized that the wrong address was on file for delivery. I messaged them several times and received no response. No one answers the phone, the emails, and I couldn't even cancel the order. Now my order is in the process of being shipped and it's heading to the wrong address. TERRIBLE CUSTOMER SERVICE! I'm so annoyed right now. If I could give 0 stars I would.

On 10th June I bought two tickets for Gardeners World, Birmingham for 16th June. There was no mention of any restrictions when I bought the ticket. The day before the event I got a message saying they have some important information about the tickets and that they are only valid from 12PM. The fact they sent this email is an admittance to not having told me this at the point of sale. I have tried to cancel my purchase and get a refund and have been told I will not be able to. I have wasted £23.50. I will never use Groupon again.

GROUPON makes deals with merchants and then leaves them hanging after they have collected their monies from unsuspecting customers. They do a terrible job of explaining to unsuspecting customers the "actual deal" that they (GROUPON) made with the merchant. Most merchants only get 25% of the take and are left to provide extra customer support to answer the myriad of questions generated by the deal... Most businesses can not survive with that small margin. GROUPON refuses to send reminder emails re-stating the terms of the deal and the proper procedure to receive your 50% (or plus) discount. Customers then retaliate against the business unaware of the "actual" deal that was made with the merchant. Expect a class action lawsuit against GROUPON in the near future!