Groupon

Do not buy from Groupon. I purchased 2 Groupons for my husband's 40th birthday which we had to cancel going because of Covid. Nashville isn't opening entertainment until phase 3 so my Groupons will likely expire. I wanted a refund and they refused, stating to only give a credit (which has to be used in 8 weeks) and refused to let me speak to a manager. I can not believe that a company would not give money back to people for items they are unable to use. It's not our fault we can't use them. I will not buy another Groupon and will be telling my friends not to as well. What a crappy company.

Love groupon! I have always received exactly what I ordered. The one time that I had an issue was when the USPS wouldn't deliver my package because no one was there to sign for it and then they didn't know where my package was. So I called groupon and told them what happened, granted I did have to wait 40 mins on hold but the customer service rep was extremely friendly and apologetic. She said she could refund my money as groupon bucks and then I could just reorder the product. I received my refund instantaneously and reordered the product which I received within a week!

Purchased two groupons which would not go through using PayPal as a payment method. Tried again using a different payment method, which correctly went through. But - someone after the fact, the Groupon website then pushed the initial order through leaving me with four of the same groupon. I did not realize the initial transaction was pushed through until after the 3-day window and Groupon refuses to refund. This was a glitch on the Groupon website that they are not taking accountability for. Beware when using their site. I would NOT recommend using Groupon.

Groupon needs to get its act together. We had some bad experiences with jerky establishments like the Creek Monkey Tap House, in Martinez California. Like alot of people have said in here. The owners get your money upfront and then they get technical on you regarding the fine print which, by the way is written as a sales document to suck you in. I like to dine with my sweetheart and not have to bring my lawyer with me to enjoy and evening. The Creek Monkey Tap House ruined our lunch and groupon with their little racket ruined our afternoon. We'll never be back to the Monkey Tap and one more experince (2 now) like this and groupon is toast too, and not just with us, but with our entire community. Hey groupon and Monkey Tap, if you don't think so, watch this!

As a new small business, I found the service@ groupon horrible! They want to cut your prices down to nothing and then give you half of nothing! The first rep I spoke with took all my information and then she was fired. The new rep was even worse than the first. That must have fired the wrong one. When you call business service you alway speak to someone different and they do business with companies that aren't even using their legitimate names. Group-pawn was right! No CEO and No Clue

I have been using groupon over two years now. I enjoyed using them most part. Every time i bought goods from them were not as described on site. Poor quality and false representation. My recent good purchased was Rossetta stone spanish lesson, I was just looking for it and hit buy thinking it will ask me to submit, but instead I got jingle that enjoy your groupon. I realize their costumer service is close for weekends and not available for after hours. So I send email very next minute to costumer support. I got reply after 6hrs that sorry it has been two hours so it can't be cancelled and a suggestion that I can give that to somebody as gift,
Bottom line is I got stuck with something I am not going to use and wasted $200.

Placed an order. Bank processed payment. Received email from Groupon that payment failed. Couldn't respond back to email. Called. Recording gave email address for questions. Email address failed. Received a failed transaction email everyday saying they would process again in a few days. Live chat with rep. They hung up on me. Live chat with rep. Said no charges due on their end. "No worries" said rep. I said I want emails and another payment to stop. "No worries" said rep. Waiting to see what happens.

I ordered a dog harness on Groupon and since then I have gotten so many cold calls for "discounted vactaions" and these cold callers say they have partnered with Groupon and when I made my purchase I clicked that I wanted to be contacted for this? NO lol Never again. Really groupon? I buy a dog harness and you're pestering me to buy vacations. What in the actual $#*!. Groupon has lost all credibility in my opinion. Goodbye forever, muah

My account was hacked as I had received an email thanking me for buying a Starbucks gift card where in fact I did not and no one else has access to my groupon account. I immediately canceled the order and I received a message stating that it was canceled but I did not get a refund. This was in the middle of November. I received an email from "customer support" on November 27th stating that they are still working on this. Now I try to log in and it says my account no longer exists.

I had a session with laser hair therapy where they botched the job and scarred me. When I reached out to Groupon they said since I redeemed the voucher there was nothing they could do. Yeah to get the scar I had to redeem it haha. They wouldn't do anything for me. I had pictures and the business admitted that they had messed up. Groupon will not help. Terrible company that lacks empathy and even a tiny shred of customer service.

Got a spa break as a gift cost more than £250. We called the spa up ad they said they had sold out as groupon had bought too many and they didnt have enough space. We could only book so far in advance and so couldnt book at all. We tried to get our friend (the one who gave the gift) her money back and they said that she hadnt paid the corrct price (paid too little) and therefore wasnt owed a penny! What a rip off! Never use them again!

I ordered a computer - GroupOn didn't process it because they need to verify my address
The problem is, they never emailed me, never explained the problem also my address never changed.
9 days later i had to chase them to find out where the problem is, chat didn't work, i called and the customer service couldn't help me

I had to cancel the order... very bad.

Hi Business Owner,

DO NOT DO BUSINESS with Groupon. They charge you 25% of your deal and they keep another 20% and pay you half year later. We have $7000 that suppose to be released in March and Groupon haven't pay us any money since March. We contact customer service and they asked us to contact Payment center. We've been sending tons of email to Groupon payment center and no one has ever replied us. We contact customer service again and no one reply us either. Groupon is scamming a lot of business owner. They took all of the customer money and have the business owner to redeem it, but keeping the payment that suppose to release to the business owner. Now we still have $******* groupon that customer havent redeemed. We lost money big time. Plus when we click the redeem on customer phone, sometimes groupon didn't redeem it on their side. Awful company

I have ordered from Groupon 3 times now. The first time I ordered 2 10' cords for my iPhone. I ordered 1 gold and 1 rose gold. I received 2 gold. It really wasn't a big deal so I let it go. Next I ordered and paid for 2 bracelets, 1 gold and 1 silver. I only received the silver one which broke on first time of wearing it. After contacting a customer service agent, which I could barely understand, I was refunded with groupon bucks. I did not pay for it with groupon bucks, therefore I felt I should have been refunded my money not their bucks. So therefore I either buy something else or lose my money. This really sucks. I will no longer do ANY business with groupon and I will pass the word along about what a horrible business they are.

I purchased a Groupon gift certificate on 12/8/2011 for a Christmas gift. I was told that it was shipped 12/9 by UPS. I have never received the gift certificate and didn't have a Christmas gift for my daughter's boyfriend. I have spent hours on the phone with Groupon and they can't tell me where the GC is. They use a 3rd party to process the GC and have no tracking system. They have still not resolved the issue or replaced the GC. Their customer service stinks. I will never deal with this company again. They are totally inept.

Do not waste your money! I was referred by a "friend" for a restaurant, signed up and got what I thought was a pretty good deal. I even referred other friends because I was supposedly going to get credits for doing that. The money came out of my account but I never received any coupons or any referral credits, even though I KNOW they purchased them as well. My complaints have fallen on deaf ears. As far as I am concerned this is nothing more than a phishing site for taking money from unsuspecting people with the promise of giving them a good deal and deliveing NOTHING!

Groupon only allows returns up to 14 days after delivery. I bought an item for my husband as a Christmas gift at the end of October and they wouldn't let me return it after Christmas even though the item was mislabeled. I waited 20 minutes on hold and was hung up on. I tried the live chat only to be told they couldn't help me or transfer me to a manager and then stopped the chat before I was done asking questions. They have HORRIBLE customer service! In fact I spend thousands of dollars a year and many items are cheaply made, but I figure you get what you pay for, but they won't return my $60 item. I guess it's there loss. They are losing out on more money by losing me as a customer and everyone I know I will share my experience. Very disappointed!