Groupon

I have 2 pieces of clothing that I had been waiting to hear from Ideel about. All of a sudden they are now Groupon and now telling me that basically I am stuck with these items. The problem was they were both the wrong sizes and I was waiting to hear if they had the correct sizes. Now what do I do? I was a loyal customer and spent thousands of dollars on this site! Now I am out money because I was patiently waiting for a response. I cannot afford to throw away $$*******@comcast.net

I bought my boyfriend a very nice watch from Groupon for Christmas. I was so excited, but when I opened up my package it was some cheap watch case. My invoice said some Brittain Hill and shipped to me. I called Groupon expecting them to fix it. Maybe not on time which sucked, but ok. NO, the want me to ship what I got back, and then refund my money. Only the refund wasn't until they got the product that was shipped to me by mistake. So not only is it three days away from Christmas, and I have no gift. I also am shorted out the money I was able to spend on him.

Do not use groupon. It's been a nightmare with talking to customer service. It's nice when all is going well but if you ever get hacked they will cancel your account and not get back to you. They tell you that they will investigate but never get back to you because they can't get a hold of you. I had a hard time getting to customer support because they closed my account. I got through just by going to their website. I was ready to start a new account just to get to customer service. It was a nightmare of what i have had to do. All I can advice you is DON"T SIGN UP WITH GROUPON.

I purchased a Christmas Tree from Groupon last year and it was exactly as the ad said, it was a really nice tree. So, ordered again this year from Groupon. I received the ugliest tiny little tree. It's not even close to the heights listed in the ad and it had no width. It's about half the size or smaller than last years. I contacted Groupon right away via email and have heard nothing back. We've had to use this ugle tree as we didn't have the additional funds for another tree and with reading all the reviews here they apparently wouldn't help anyway. I trusted you Groupon, you represent the vendors and businesses you sell on your wedsite, if they suck, you suck! I honestly thought you'd stand behind your name and reputation but now I see you have an awful reputation. Never again and I shared the two trees side bu side on social media giving my friends and family a heads up.

Overall, I honestly have had neutral to negative experience with Groupon. The savings I have made are largely offset with the my Groupons that have expired. But worse of all is the horrible customer service I have experienced. There is no customer service phone number on their mobile app. And when you find it on the web, they are only open 9am-5pm mon-fri. When your lucky enough to get somebody on the phone they will not refund your expired purchases. If you sell something 24 hrs 7 days a week. You should be able to contact this business. Also, when you redeem your groupon at a business. Thier etiquette is very poor. You do not feel like a valued customer in the end.

I bought a 60 min massage last October 5,2015 from Tranquility Massage (Jacqueline). When I called for an appt, she said she was booked for the next two weeks. On the day of my appt, I forgot the voucher and called while I was on my way. She said she required it and I needed to reschedule, again two weeks later. I finally got my massage this month. When I asked how she stayed so booked, her explanation was that it was Groupon's fault, because they sold 1,000 instead of 100, so she had to set aside certain days for those sales. Her massage was awful - when I asked her if it was swedish or deep tissue, she said she did neither because hers were unique. Her manner was blasé, unconcerned, and she gave me a 40 min massage (if you can call it that). I've had many massages in my 70 years, but this one took the cake! I think she offered these massages and booked them out 2-3 weeks ahead so her customers would get frustrated and let her have her $35. GROUPON: don't accept her ads anymore!

I bought a 2 night stay at Anaheim Majestic Garden Hotel but a few days ahead of time, I realized I had to cancel one night. Groupon (through chat, since there was no one to call in Customer Service) said I had to take up the matter with the hotel and the hotel said I had to take the matter up with Groupon. Plans change and things come up and I think Groupon should have been able to make an exception, especially since I gave them a few days notice. Because of the lack of good customer service, I give them 1 star. We here in the hotel for 1 night only and got ripped off since we checked out in the early morning.

Feb. 3 - Purchased coupon
Feb. 12 - Attempted to use coupon (vendor did not honor coupon)
Feb. 12 - Called Groupon. They refused to refund because it has been over 7 days of purchase.

One of the worst customer service experiences I had ever had from any online company. They do have some good deals from time to time; however, if a vendor does not honor the coupon then it is very difficult to be refunded if it has been over 7 days of purchase. Does that seem like a reasonable policy? If the coupon is not honored then regardless of the date of purchase you should receive a refund.

Thanks for reading my review! :)

I would not recommend this spa. I asked if all their massage therapists were registered massage therapists and told yes. I booked a forty-five minute massage that was very poor. When I asked for the signed bill with the therapists licence number I was told that they only had one working there and I had needed to book a hour season with her. I felt scammed out of my money. I noticed they also do high pressure selling for packages and creams.

I lost my job do to this pandemic and before this I purchased dental cleaning through Groupon. I contacted them and asked for a refund and the manager approved it. It's been three weeks since that happened. I went back on the site and contacted them again to see what the issue was and the representative told me that there was nothing she can do and also told me she was Not going to escalate my call. She was very rude and I filed a complaint with the BBB. Do not purchase from here. They do not help people.

I would put 0 stars if I could! Don't use this app! They will take your money and refuse to refund you! I a session of sculpsure and the clinic during the screening didn't feel I was a good candidate and wouldn't get the results. They recommended getting a refund, since the voucher wasn't redeemed. They took for ever to respond to say they wouldn't be refunding me!

We have been trying to come to a resolution for over a month now for tickets we purchased for flights to Iceland. We were NEVER given a promo code to use the groupon. Tuesday we were told that we should have contacted them sooner as there is nothing they can do now... what did the last month count for?! Today, the only response I have received in their "chat" is telling me that the expiration date is in the fine print. I realize that. I WAS NOT ABLE to use the Groupon within that time frame.

I purchased Apple AirPods. The item description says they are noise cancelling. They are not. I immediately requested to return them for a refund. For over a week all I get is a runaround from Groupon and the seller (6AVE). I will never buy anything from these crooks again!