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Groupon

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California
1 review
5 helpful votes
Follow Niraj G.
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I bought a gift groupon for a business. The business denied the groupon services. When I asked groupon to refund my money back they said they don't do refunds after 3 days from purchase. So my money was wasted. Groupon took my money and gave me nothing.

Date of experience: June 1, 2017
GB
1 review
0 helpful votes
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Bought my first 2 products from Groupon, they have sent it to a totally different address, totally there fault, yet they will not issue a refund. They say that they have to wait for the goods to be returned to them. Why should I have to wait.

Date of experience: July 26, 2016
Michigan
1 review
0 helpful votes
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Ripped off
April 21, 2020

Two packages were not delivered and although I paid them cash for the missing items they want me to accept Groupon Bucks to still spend money with them. I have been using Amazon and never had any issues with refunds or returns. Groupon is using COVID 19 to rip customers off. I do not recommend Groupon for online shopping.

Date of experience: April 21, 2020
California
1 review
2 helpful votes
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Terrible, terrible experience! There is no contact number on there site so when you have questions you have to chat online and they cancel the chats! Bad service, buyer be ware! They don't do what they say they do!

Date of experience: May 1, 2015
DeeDee L. Groupon Rep
over a year old

Hi, Dee!

Thanks for reaching out to us via SiteJabber. I'm so sorry you had a frustrating experience.

The reason you couldn't locate a phone number is because we don't have a traditional call center. As an online retailer our agents are all on Live Chat throughout the day and are able to assist multiple customers at a time, which cannot be done over the phone. This also allows us to give immediate help to our members while a flash sale is going on, so that they don't lose out on an item.

I would love to help you resolve your concerns. Please send me a private message with the details pertaining to your situation and your order number and I will ensure your questions are answered.

I look forward to hearing from you soon.

Best,
Jason Faria
Director, Customer Service

Mississippi
2 reviews
5 helpful votes
Follow Cindy W.
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OK, so you read all the good reviews on the groupon page but how does one actually leave a review there? I cannot find a way to leave a REAL review about trying to use my group on code for Shari's Berries. What a RIP OFF. They make you use a special link to use the code and Shari's Berries jacks up the price 50% on that link so you actually save NO money. You cannot use these codes on the regular link. You would be better off to not use a code and shop on the regular site using online couple codes. This is a scam and rip off and there is no way to report it to others on group on. Shame on both of you.

Date of experience: March 5, 2018
California
1 review
3 helpful votes
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I found good offer of K2 TV wall mount on Groupon.com. I ordered that product and received the wrong product. I called customer support of Groupon and they said they can't send the replacement. I need to return the item and order the product again.

I returned the item and order the product again. You know, 2nd time I got the same wrong product.

This is not acceptable at all and I was not expecting this kind of service from Groupon. They are selling some other item on their website and sending something different. It's kind of like a fraud they are doing. I am very disappointed as I already wasted my 2 weeks time for waiting to mount my TV on wall.

Date of experience: November 21, 2015
Florida
1 review
0 helpful votes
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Groupon blamed AMEX for my Credit card decline. AMEX was clear that they sent authorization but Groupon never completed the transaction. Hours wasted with emails, chats, and unintelligible VOIP with foreign accent automatons.

Just terrible. Couldn't even cancel the order.

AMEX was great

User beware

Date of experience: March 19, 2016
California
1 review
1 helpful vote
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STAY AWAY
June 19, 2017

I got a auto care coupon package for $29 in April. Called to make an appointment today and they informed me that they haven't honored the coupon since 2016. That they have called and e-mailed groupon to take the ad down. Contacted groupon today and they refuse to refund me my money back. Instead they offered me to pay another 21.75 to exchange the coupons! No thanks is all I can say it's their screw up and they should refund! I will be contacting all of mine and my wifes friends on FB to write a bad review Groupon.

Date of experience: June 19, 2017
California
1 review
1 helpful vote
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As other reviewers have said - STAY AWAY FROM THIS SITE! It's been the worst shopping experience and makes me love Nordie's and Macy's even more. I am still waiting for a return shipping label after ONE week. At first I was told they had to manually make one, huh? Then I receive a email claiming they have attached a return shipping label. Guess what? No attachment. Ideel makes it extremely hard to return any merchandise. Stay with the winners!

Date of experience: December 15, 2014
DeeDee L. Groupon Rep
over a year old

Hi Sandra,

We appreciate that you chose to provide us with your feedback here on SiteJabber. I'm so sorry that you didn't receive your return label. I can check into this issue and find out what happened and why it wasn't properly sent. We're always happy to allow you to return items and I'm happy to look into this and assist you with this issue.

Please send me a message with your order number and any incident numbers you'd like me to look into and I'll ensure you're sent a proper return label. I very much look forward to hearing back from you and resolving this issue. Thanks for being a part of Ideel.

Best,
Jason Faria
Director, Ideel Customer Service

Washington
1 review
6 helpful votes
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I am finding hard tI mean reaching customer service you only can chat with them Saturday onlys. They process my payment and today they send email saying they couldn't get the money from the bank when I called my bank they say ideeli try to process extra 50 dollars now I couldn't reach any of there customer service so disappointed.

Date of experience: January 4, 2016
Illinois
1 review
0 helpful votes
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Be careful about ordering actual merchandise from Groupon as they will often have two other companies involved in sending the item. I have had problems with my last two orderes of merchandise and found that Groupon offers no help in mediating between the customer and the company that provides the item.

Date of experience: April 21, 2014
New York
1 review
0 helpful votes
Follow Michael K.
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What a scam!
June 6, 2022

I reserved a parking garage in NYC with Groupon for a family night out. I paid $45 for 8 hours. The place closes at 11:30PM so it was for only 7.5 hours. I thought it was great deal. When I actually got there, I didn't bother to check their posted prices. When I went back to pick up the car after 5 hours I realized i got scammed by Groupon after I already paid with the QR code from Groupon. The posted sign says "upto 10 hours $33.95 plus 18.75% parking tax" That's $40! And Groupon won't let me leave any reviews on their app even though I tried many times. Scammers! I had to find this sute just to leave a review so on one will be scammed by Groupon again. Obviously I will not be using Groupon anytime soon!

Date of experience: June 6, 2022
Massachusetts
4 reviews
6 helpful votes
Follow Deborah B.
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I do most of my shopping on line. Have ordered many times from Groupon. Made a mistake one time and they immediately let me cancel my order and refunded. I did try to make a phone order once when on line would not let me add something to my cart to get free shipping and they wouldn't take a phone order! Bad customer service in my opinion. Their items are pretty good quality. Their shipping times are excellent. I continue to order from Groupon. The one thing I really don't like is their mobile app won't let you place multiple items in a cart to get free shipping. You have to purchase one item at a time and pay for shipping. I always order multiple items on a computer and get free shipping.

Date of experience: October 19, 2015
New York
76 reviews
293 helpful votes
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Groupon offers various neighborhood deals as well as national deals to it's consumers. I have only purchased the national deals on this website. I have never been disappointed and have always been able to use the coupon codes I received without any issues. I recommend that when you purchase from groupon that you read the fine print so you have an idea of when the coupon expires and if their are any other charges that you may be responsible for (shipping, travel expenses) that aren't included in the purchase price. I would recommend this site and I actually follow it everyday by receiving emails from a person who keeps track of these on a daily basis.

Date of experience: July 27, 2011
Pennsylvania
1 review
2 helpful votes
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Terrible!
July 24, 2015

I tried to purchase something from Groupon that was "a deal in my area" but when I clicked "Complete Order", I got a message saying that my address was invalid and to correct it? How can I correct the address that I get mail at now?! I contacted customer support and they just sent me a link to the USPS and then ended the chat without any kind of conversation or answers to my problem or anything. Poor business in my opinion.

Date of experience: July 24, 2015
GB
1 review
2 helpful votes
Follow Belinda T.
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I ordered some pillows for a friend who hasn't a groupon account, they say they were delivered by Hermes which isn't so as my friend was in work, she has asked all her neighbours and they haven't signed for them, Hermes won't deal with me say its up to groupon to contact them and groupon are saying as it was delivered they can't give me a refund, but they can't or won't give me the proof, so frustrating I will never order anything with them again and it will be my mission to tell everyone about their tactics

Date of experience: October 10, 2014
Texas
1 review
1 helpful vote
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Purchase a convertible pet steps. Found product is flimsy. My pet doesnt use it and i put in closet. Until recently, i put up again next to my bed again. Pet still does not use it. One day i found the screws become loose. I found the screws dont fit well with the wood. It fell apart completely. Groupon said it is too late to return it. Terrible customer service and selling low quality products. The price is not the lowest. All prices gave been jack up to the roof to start with before discount.

Date of experience: May 17, 2016
New York
1 review
3 helpful votes
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I purchased a Groupon for lash extension for a wedding. When I tried to book the appointment the estitician was booked all of may through August... mind u the Groupon expires in 90 days. When I called groupon cs to see if they could extend those 90 days the woman said no. I should just gift my groupon to someone! After waiting almost an hr to even speak to someone this was her response. I will nevery buy another groupon again.

Date of experience: May 4, 2015
California
1 review
2 helpful votes
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When Groupon works, it's awesome. The goods have been subpar at most. I'll never order again. I once bought a groupon for a merchant listed as local. They were actually in a completely different part of the country. I was able to get my money back. I bought a groupon for a wine & painting event. When we arrived the doors were locked. I redeemed the groupon on my way there. I called groupon. They said I have to contact merchant to reschedule & because it's marked redeemed they cannot refund my money. I asked to speak with a supervisor. She said I need to call back & hung up. I called right back. The next person I spoke with refunded it without a problem. She knew about my experience with the first person I spoke with. I never know what type of quality I will get with groupon & will not be using them very much in the future.

Date of experience: August 29, 2016
Canada
3 reviews
9 helpful votes
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Good bargains
September 10, 2016

You will have to read alot of reviews first about the products or services that you want to buy the groupon for, but if you do your research right you get to save a lot. I have been using them for the past 5 years successfully.

Date of experience: September 9, 2016

Overview

Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
674
value
618
shipping
453
returns
524
quality
529
This company does not typically respond to reviews
+281