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Groupon

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Florida
3 reviews
75 helpful votes
Follow Aurora J.
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If you know the price of what you're buying outside of Groupon's system you can often find excellent deals here. But sometimes they will overinflate the "retail" or "MSRP" price to many times what you can find online in order to make it seem like you're getting an amazing deal. Yes, sometimes you really can get a great deal, but you have to be educated about what you're buying and dont make impulse purchases whenever you see something is "80% off" for example..

Date of experience: September 20, 2016
New York
5 reviews
2 helpful votes
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Do your research...
February 12, 2018

I've used groupon at least 6 times now and I've had an amazing experience. I do my research and read the information on the bottom on the ones that I buy and there totally worth it. I saved so much money and I actually like the businesses I bought from and continue to go back without the Groupons.

Date of experience: February 10, 2018
Georgia
1 review
1 helpful vote
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No refunds!
May 15, 2019

I went to company that I thought the groupon was for. They redeemed it, then said that it was the wrong company and that I had to contact groupon to get money back. Then I had to pay full price instead of a discounted price.
Now Groupon will not refund money because i bought the voucher a week before we went.

The owner of the company also send them an email and still no refund. Never use this service again. If you see a coupon you want, call the place and tell them you saw them on groupon and most will give you the discounted rate because they don't want to deal with Groupon either.

Date of experience: May 15, 2019
GB
2 reviews
1 helpful vote
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Poor.
September 4, 2023

I bought a massage and the lady never replied. A pizza family at Franco Manca and it was poor. A tea for two at Patisserie Valerie and they didn't have what we wanted. Dessert in market square and the place was never open. I got in touch to the customer service and they basically said thanks but we are good.

Date of experience: September 4, 2023
Pennsylvania
1 review
3 helpful votes
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Groupon Misleads
October 8, 2019

I purchased a program ( or thought I did) on Groupon for NutriSystem. The deal was 139.00 on a special 1 day offer and then back to the 159.99. I purchased it, since I had done the same thing in 2017. I signed on to NutriSystem and placed my order. Then I found out that the next order will be at full price.(260.00) I contacted NutriSystem and they told me that the Groupon deal was only on first order. Groupon did not mention that anywhere on the ad. I wouldn't have bothered buying one month. What good would that do? So I contacted Groupon and they were less than helpful. I told then to change their ad it is misleading. I guess that's why they do it! So watch yourself with Groupon. You can get really good deals but you might not be getting what Groupon implies that you will get!

Date of experience: October 8, 2019
Texas
1 review
3 helpful votes
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I ordered two coats on 9/30/11 which was charged to my credit card but untill today there is no sign of package being delivered. I contacted Ideeli on 10/23/11, first the CS Rep stated that the package had been delivered. When I gave her the tracking number, she stated that the package had been delivered in July. Wake up! I ordered the coats in September.
Apparently the tracking number Ideeli provided was not correct.
It is a nightmare, I have wasted hours calling UPS and USPS to track the package, but in vain. Both tell me to contact Ideeli, when I call Ideeli, they tell me to call UPS.
Facts: 1. I was charged $289.93 was a product that still has not been delivered.
2. I was promised delivery within 10 Days for which I paid $9.95.

This is not acceptable.

Date of experience: October 31, 2011
Maryland
1 review
1 helpful vote
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Horrible customer service
September 26, 2013

Horrible customer service. They sent me the item in the wrong color, and even though they still have the item in the right color, they are not willing to put it aside for me, until the return reaches them, even though they can run out of it.

Date of experience: September 26, 2013
DeeDee L. Groupon Rep
over a year old

Hi Cami,

Thanks for taking the time to share your feedback on SiteJabber. I'm sorry you weren't happy with our service and apologize for the inconvenience of receiving and having to return a wrong item. Once the wrong item is returned we issue a full refund back to form of payment. In this case we do have the item in stock and, due to the nature of our site being flash sales, customer service is able to make it available for purchase due to a private link. Since we keep very little inventory any items in stock can go into a new flash sale which is why the agent you worked with sent you the link to re-purchase the item now. If you purchase the item at the same time you are sending back the incorrect item then you can receive it and we'll refund the original item once it gets back to us. All items that ship to a member must be reflected in their account which is why the agent asked you to make a new purchase. I hope that this issue has already been resolved but if it has not been, please reach out to me through the private message and I'll resolve it for you.

Best,
Jason Faria
Director, Customer Service

Virginia
3 reviews
1 helpful vote
Follow Elias B.
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The good news is that you can save a lot of money. The bad news is that most bargains are in big cities. I live in a small city. I don't want deals on the other side of the big city. I want to see deals in or near my zip code

Date of experience: February 18, 2015
Canada
1 review
0 helpful votes
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Yesterday, we went to Walker's bar and Grill in Mississauga. The food was horrible. The chicken was so salty, that I couldn't finish it. Even the pasta with chicken and shrimp had the same salty chicken and my partner could not finish that either. It was a waste of time and money. The add said that we could buy food for $40.00 by paying $25, including wine. It was completely misleading. We not only ended up paying a lot of money, but also were the most disappointed and dissatisfied customers. This is not a nice place to eat. Gertrude Martins

Date of experience: June 18, 2017
California
1 review
0 helpful votes
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Horrible customer service
February 28, 2017

I noticed that I had a package going to the wrong address the day that I ordered it. I called to let them know and they said they can't do anything about it and it will be delivered to the wrong address. After being delivered I called and said I wanted a refund. They would not refund me the money. They said they already had an item they refunded from 3 years again and can't do it again. The previous item was sent to the wrong apartment building because the delivery service made a mistake not me! Despite debating this over and over they still refuse to refund my money. Horrible customer service.

Date of experience: February 28, 2017
Texas
1 review
1 helpful vote
Follow Doreen S.
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Good deals HOWEVER, if you have a problem Groupon is very reluctant to refund you if there is a problem, e.g. if the business closes before you use your Groupon. You have to keep requesting the refund over and over. This has happened to me twice in Dallas.

Date of experience: February 3, 2013
California
1 review
2 helpful votes
Follow Lisa D.
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I have received many Groupon offers but received one recently that was perfect for me. It was for buy 2 dozen Krispy Kreme for the price of 1. I was so excited that I bought 2 deals, knowing I could use 1 for the office team during the holidays and the other for my family at Thanksgiving. Well, when I went to use the coupon, the store rejected it because it was for other stores out of the area. The closest store is 2 hours away from me, which means I will never use this coupon. I contacted Groupon asking for a refund, and all they did was refer them to their return policy. Since I was just outside that, they wouldn't refund the money. I wasted my money, and am very disappointed in their service. I will never use them again. Buyer beware!

Date of experience: November 29, 2014
Colorado
1 review
0 helpful votes
Follow Michael L.
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I purchased 2 groupons for oil changes. On the Groupon app you can add more than 1 Groupon to your cart. Even though their app allows you to purchase more than 1 Groupon apparently the fine print says only 1 purchase per person. If that is the case they need to reprogram their website to only purchase a single Groupon at one time. Just another way to scam you out of your hard earned dollars. Even though the help section of the Groupon app says you can get a refund there is no place to do that when I log onto the app. So Groupon this is the last you will see of my money. Bye!

Date of experience: June 13, 2022
Singapore
1 review
1 helpful vote
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Bad Quality
September 7, 2015

I ordered a refurbished IPad from Goods, it had a nick in it but ok it is what it is. A little over 4 months later it kept cycling associated with a software update, took it to the Apple store, long story short there was defective hardware. This is the second time that I had a problem with electronics from Groupon, the first time the item wasn't working when I got it and was able to return it.

Lesson learned don't buy electronics through Groupon Goods unless you like flushing your money away.

Date of experience: September 7, 2015
GB
2 reviews
2 helpful votes
Follow Shauna M.
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I have tried to buy shoes through groupon on several occasions. Each time a groupon offer would list the shoes at a set price. Upon checking out, the price of the shoes would be more than advertised price.

I have contacted customer service in the past, and each time, they were not able to resolve the issue of the price increase for the shoes.

The price increase has happened each time I try to submit the purchase.

Date of experience: May 2, 2018
Washington
1 review
1 helpful vote
Follow Mike R.
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Bought a groupon for a bakery to find out it was only valid at a location 250 miles away. Groupon would not refund the purchase price, just kept telling me to give it as a gift... Nobody wants a groupon as a gift, 250 miles away at a bakery.

Date of experience: August 8, 2017
New Jersey
1 review
3 helpful votes
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I ordered 2 Foscam cameras over a month ago. Only the antennas came. I spoke with Groupon who told me that they knew about the problem and would look into it. I NEVER heard back from anyone. WEEKS later I received an email stating that I should be getting my camera. I responded and asked if I would be getting both since the email referenced camera not cameras. I was told YES, both cameras were on the way. LIAR. Only 1 came. I called and emailed and NEVER heard back from anyone. Customer service was HORRIBLE. They finally decided to give me $20 in groupon dollars after I told them I would never buy anything with Groupon again. I do not believe I have been compensated and this was certainly not worth the time and aggravation. I would NEVER use them.

Date of experience: July 15, 2013
Minnesota
1 review
2 helpful votes
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I like shopping a lot!
January 24, 2011

I like shopping a lot! But, usually I prefer to shop in actual malls and shopping centers, especially when it comes to clothing. Purchasing a dress online was something new for me. I was really excited to discover ideeli web site - the variety of clothing was awesome and prices were great too. However, I was worried to buy anything, so I decided to go to reviews. And I was shocked - most of the people who had an experience with ideeli weren't happy at all! So, I was thinking to myself, should I really do that, but in the same time I loved the dress that was on the web site, and I decide to give it a shot. I did order my dress, and guess what I didn't have any shipping issues, or my dress was a wrong size or color. It is just perfect! I'm glad that I decided to try ideeli, and I liked it! I think I will use this online store for my future purchases!

Date of experience: January 24, 2011
DeeDee L. Groupon Rep
over a year old

Hi Sky,

Thanks so much for sharing your message, and welcome aboard to ideeli! We're so happy to have you as a member, and truly appreciate you sharing your positive experience on this forum. We love hearing about all of our members' experiences, as it lets us know how we can make shopping even better. Many of our recent comments have been positive, and we're continually working to improve. Please don't hesitate to reach out to us if we can ever be of help. Happy shopping!

Jason Faria
Customer Service Manager

Minnesota
2 reviews
2 helpful votes
Follow Debra K.
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I had the same experience as other reviewers. I purchased several items that were shown as returnable but when I went to return them, they popped up as non-returnable items. I did contact customer service to ask if I could at least return the items for a store credit which they did. I would have preferred a refund which I didn't ask for as I was worried I would be stuck with the items. I thought there would be a better chance of a store credit than a refund. After reading some of these reviews, I will be following up today to verify that I received my credit. I recently ordered a pair of non-returnable shorts in a brand I am familiar with. I ordered the size I usually wear in that brand but they didn't fit. Since I knew they couldn't be returned, I'm stuck with a $50 pair of shorts (plus $10 for shipping) that I can't wear. Probably won't be ordering from Ideeli again. There are too many other good options.

Date of experience: September 24, 2013
DeeDee L. Groupon Rep
over a year old

Hi Debra,

Thank you for taking the time to share your feedback on SiteJabber. We're sorry to hear that your returns wouldn't process through your account. It's possible there was an issue in your account but as long as your order confrontation says that the items are returnable we will always honor that as long as the items are being returned within the 21 return policy. As long as it has been 3 to 5 business days since your return package arrived to our warehouse your store credit should be available for use in your account. In the future if you have any issues, such as the sizing issue on the shorts, please let customer service know and they should be able to help you resolve the issue. If any of these issues are still outstanding please email me directly and I'll be happy to help. Thanks for being a part of ideeli.

Best,
Jason Faria
Director, Customer Service

Sweden
1 review
3 helpful votes
Follow D S.
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I've been going back and forth between groupon and the service provider for several months now trying to get a refund for the unused portion of a coupon for two massages. The first massage was left me with bruises all over my back and in incredible pain for three weeks. The service provider agreed to refund the unused portion of the groupon coupon; Groupon claims the service provider never contacted them; service provider says they did; groupon says he didn't... get the drift? I will not be using groupon or the service provider again.

Date of experience: October 13, 2013

Overview

Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
674
value
618
shipping
453
returns
524
quality
529
This company does not typically respond to reviews
+281