Groupon

Groupon is a good idea but needs to have strict guidelines to the vendors that post specials.
I have written to Groupon to be very specific on the offers but have not heard back.
Vendors that post the specials are not clear in their offers on what is covered and what is not.
Groupon needs to have very strict guidelines and ask the vendors that either they have the capacity to accept the discounts/specials that they post on groupon or specifically mention what is not covered so customers know and don't have to be embarrassed later.

We purchased a Groupon for a favorite restaurant. The restaurant closed shortly after our purchase. Groupon will not refund. We have contacted their customer service again and again. Still no refund. Terrible customer service. Please do not buy from Groupon.

I ordered a medium dress and received a small. I reached out to Groupon and was told I have to try to talk to the merchant first and if they do not respond then Groupon will help. The merchant never responded to 2 separate emails, 1 week apart. I followed up with Groupon about the merchant never responding. Then they told me there is nothing they can do. I would not recommend either the merchant or Groupon. I use to Groupon for years. What a disappointment they are now.

I never had any problem with ideeli when it came to the shipment. It was always on time; however, I purchased a trenchcoat and the quality of the product is not worth the money I paid for. In just a couple of days after I wore it, the buttons fell off one after another. Eventually I had to resew all the buttons. The fabric was thin and of lower quality. I learned to never buy clothes or shoes from internet, it is better to see and try out the product first.

Make sure you know and read everything about trade in deals and groupon bucks before you make any kind of purchase on groupon. Their customer service is very bad, they dont have any warnings on the website before you make trade ins and groupon bucks is the worst. They do not refund it back to credit card, even within 15 days. Their customer service is not helpful. I had a horrible experience recently where they refused to credit my 300 dollars back to my credit card.

I have a made a mistake of purchasing the ticket via Groupon versus official channel/service provider. The ticket I have purchased via Groupon was not accepted at the day of event and it took us 2 hours to understand why and find the solution. I wish I took the ticket through official service provided platform and avoided this embarrassment and extreme dissatisfaction with the service. Be wise with your purchases.

I purchased a local beauty spa service costing $699.00. I scheduled the appointment and told them that I purchased it through Groupon. When I arrived at the merchant, I was told that they couldn't accept it and to contact Groupon for a refund. I tried several times to contact Groupon and when I was finally directed to the live chat, spent over an hour trying to get a refund. They said that they only give refunds within 3 days of the purchase even though I explained that there were no appointments available within that time frame. I even sent them the Fine print from a similar offer (the one I purchased had already been removed) which stated that non-candidates will receive a refund. They would not honor the refund and the merchant will not validate it.

I purchased a lovely pair of BCBG shoes. I placed my order on Sunday and had my shoes by Thursday! I was surprised with the quick delivery and I can`t complain about shipping, however I noticed that some items are being shipped for a long time. I guess you need to check the shipping dates before you place your order. It might be a problem for some people to wait that long but since you pay less for the product it`s shouldn`t be a big deal.

It was my first item purchased through this website and I can honestly say i was satisfied and would recommend it as well as use it again.

Bought some Groupons recently and was surprised when I went to check out the business. The area was definitely NOT what was expected. I contacted Groupon customer support and was told that they spoke directly with the business, and that the business "guaranteed" that all was okay and as stated in the Groupons. When I called the business myself, I was told that they could not guarantee anything, because it all depends on availability when I book. So I emailed Groupon customer support agai, and was basically told to F#*! Off, you can choose to either use the Groupon or give them away. Awful customer service, no resolution to problems! Incredibly disappointed with overall experience.

I purchased an online training and all I received were emails offering to have access to the trainings being offered by paying to be a full time member, meaning paying yearly fees to get access to all trainings. I didn't purchase that just to get access to offers that asks me to pay for more. I tried to look for numbers, email to contact groupon people but site won't let me log in. Says that my PW doesn't match which is weird since I've been using the same logging in before. No phone numbers to get hold of anyone... so how do we get in touch to whoever are behind this? I can't even reset my PW since no email is being sent to me to give me a link to reset a PW. Have I been ripped off? That's so cruel. I got this training online to upgrade my skills since I'm unemployed now and I wanted to save but instead, I spent for nothing. Can someone help me with this? Thanks.

Bought an iPhone screen repair it said Groupon didnt expire until 2018 so I did not go for the repair until that weekend which was 4 days after. When I arrived the store owner explained I accidentally bought iPhone 6 instead of 6s screen repair. I tried to edit my order. I contacted Groupon customer service and they said I only had 3 days to realize my mistake and therefore they are sorry I lost $69.99. Thankfully the store owner let me pay him for difference although he said he would lose money from Groupon. In any case BEWARE!

I recently purchased a Groupon for my BIL's birthday present. It was flavored popcorn...$15 for $35 worth of popcorn. The Groupon clearly stated that I would have to pay shipping... okay, fine.
When I went to the popcorn site, it was not until I completed my transaction that I was able to determine the shipping costs: $15! For popcorn?
I emailed them immediately to cancel my order... no reply. Called Groupon a day or so later. They were happy to hear feedback (positive or negative). They advised they would reimburse my shipping costs if the order was not cancelled.
I finally heard from the popcorn company... nearly ten days later. I guess they were slammed with orders. They sent me a check, via US mail, for my $15 shipping costs.
I emailed Groupon about it all and they refunded my Groupon cost within two hours of my email. Fantastic service... I love it!