Groupon

This is an ingenius idea. I am a marketing sales rep (not for groupon) and I have seen and heard most everything, and so have business owners. Groupon has taken permission based advertising to the next level. The potential customer has asked to see the deal of the day through their email inbox and make a purchase if they so choose. The business receives the money upfront and the customer can use the groupon whenever they decide too, before the expiration date. From an advertising stand point this is a WIN WIN.

I bought a lenovo PC from them. When I opened the box, it was a different one. When I tried the return the item online, the attempt was rejected as they label the item as "final sale".

The fact is under the production description, they claim it is "Free Return". When I emailed the customer service, I was told that they would send me a prepaid shipping label as one time exception "as we are close to the 14 day return window". I reported the problem within minutes of taking delivery. How could it be close to the 14 day return window?

Just be aware they operate on tight budget. What you get may not be what you want!

I purchased a Groupon weeks ago for a massage. I have left messages for the merchant to call me to schedule an appointment. No return call. So I emailed Groupon asking for a refund. I keep getting the run around about a refund and it's extremely exhausting. Every question the reps have asked, I answered. They asked for the dates I contacted the merchant. I provided the info. They asked if I wanted to explore refund options and I said yes. But no rep has extended any refund options. They keep asking me the same questions by email without offering any resolve. I will never purchase a Groupon again. The discount is not worth the hassle

I never felt so scammed. They will not refund you the money if something will happen (My groupon expiration is in a month and I'll be outside US so I can't use it), and as we all know, things can happen.
They offered me Groupon Bucks - who needs that?

I've asked for a manager and they won't let me talk with a manager, they just say one of the manager will contact me by email. They said I'll get an answer in 48 hours - I already waited approx. 72 hours and no one is getting back to me.

So I promised them I will write a review so people will know about these tricks. Normally if you "return" a product or unsatisfied with a service - you are getting your money back. My situation forced me to ask for a refund because I can't use the service. If it wasn't the case - I would have use it, no questions ask. This is not the first time I'm contacting their customer service and feeling like they making me favors they help me - this is BS.

I bought a limo ride through Groupon. Turns out the limo company was closed. Groupon has spent three weeks "investigating" and the whole time they're still selling the limo deal. I need to get to the airport and I'm now out close to 300 bucks. Rip-off.

If you are hesitant about buying deals online, let me assure you that Groupon is a company that honours your purchases. If there is ever a problem they will help you resolve it and if no resolution they will refund your money or credit your account.

Be awere when using this site, they are bunch of thefts and will steal your money. They stole my credit in my account and purchased Groupon that didn't purchase and refused to refund my money. Don't use this site, wouldn't recommend to no one. Stay away. Could have give zero stars if there was options

Purchased tickets for a show that was not scheduled at the venue. Asked Groupon for a refund the day after, which they still have not provided. Will never use their services ever again. I know there were other people at the venue they did the same thing to; and I'm sure they did the same thing to them. FRAUD for sure!

I ordered a service at a discount on Groupon. The vendor didn't answer their phone. Though frustrated, I get it, we're in a pandemic. I contact Groupon to ask for a refund since it was no fault of my own. They only offer Groupon bucks as an alternative. I was frustrated. So I am now checking back a few months later on my account and Groupon never even gave me the credit in Groupon Bucks. Honestly, this is one of the most sketchy companies with poor customer service I have seen. Makes sense their stock is tanking as they're losing customers/ revenue.

Pro Tip- If you want a service you see on Groupon, call the service provider directly, 9 out of 10 times they will honor the Groupon price since they don't need to give Groupon an additional spiff on the transaction and you have security in paying directly.

Groupons purchased can't use and no refund. I would say lower then 1 star if I could. I purchased bowling groupons and they can't be used by the bowling alley. They have to many leagues and never any lanes open. I have been there several times and always the same thing. Sorry but we have no lanes open they are reserved for the leagues. Groupon I thought would at least offer credit...but nothing. I chatted online and they disconnected our conversation. Beware!