Groupon

The estimated delivery date was way off. I was expecting a package to come in two weeks, rather than one week. This would seem like a good thing, except I didn't keep my eye out for it, and my package was left at the post office for about a week and a half. Additionally, the website promises UPS shipping, which is not true. UPS ships it to the post office. In my case they shipped it to a post office about an hour away. (very inconvenient.) I contacted the post office, and they did not even have my package! When I contacted customer service, they just said "sorry", and told me some BS about how they tried to use the postal service to deliver the packages so that it is delivered by "the men and women who know you and deliver your mail everyday". Hello! I live in New York, no one, let alone the mail man give a crap about who I am and what mail I get. Ridiculous. Very disappointing. Unprofessional, and customer service was unhelpful.

Worst customer service I've ever received. I accidentally bought to hotel reservations for the same night, cause the first time I waited a few hours and never got a confirmation so I tried buying it a second time. Then both of them came through and they wouldn't refund me for one of them, so that's $250 down the drain. SUCH A SCAM. Not only that but they have no call support, so I had to live chat with someone, who pretty much told me "too bad."

BEWARE! I've purchased a number of items from Ideeli, some were fine and others looked cheap. I'm livid because: a couple of weeks ago, after I'd placed an order, Ideeli charged my debit card TWICE. I then spoke to them via their online chat, and they told me they never charged me twice! I was livid. I called Bank of America and had them take off the second charge. However, that second charge had put my acct. Into overdrawn status! Also, one isn't allowed to call Ideeli customer service. I was told a number of times by online chat, that customer service would call me. Two out of three times they never called! There is much more to this story, but I'm exhausted even thinking about it, let alone having to write about it. I'd already had to contact their chat numerous times about some other problems with the order mentioned above, and I'd had enough with their companies horrible policies.

Does anyone even work at this place? Every time I try to call I'm informed the wait time will be 15 minutes, 30 minutes or even longer.
Placed an order for a family member for a gift for her son and it hasn't even shipped. It's been almost 3 weeks and was supposed to be guaranteed by Christmas.

I even got one of those stupid emails about strapping on jetpacks and assuring me it would be here by Christmas. It also said I'd have a tracking number by mid-week. Guess what? No tracking number, still awaiting fulfillment.

At this point unless they overnight it there is NO way it will be here by Christmas.

12/2/15

I still did not receive any response! I have sent 10 emails to customer support for an item which has yet to be delivered I've tried on line "Live Chat", no response. I think my item got lost somewhere and I just need an update.
They are the absolute worst about answering customer service complaints. Dalia...

Terrible Customer Service. Chat line with Maria Camila R and she basically lied to me concerning the refund policy. If Voucher expires, normally 1 year the value is only what you pay for it. If merchant refuses to honor (out of business, etc) they will refund initial amount.
She said no if voucher expires you cannot receive a refund but I am looking at my Voucher as she is chatting and it was not what she was typing. These guys give legitimate online sellers a bad reputation. Stay away... stay far away.

The Groupon for San Antonio Express-News is a farce! July 2016 purchased 52-week WED & SUN delivery. In early 2017, they started billing me. After lengthy effort (Groupon was of no help whatsoever), Express-News agreed that I had subscribed for a full year. In April (2016) Express-News started billing me again. In conversation they said they were billing me because they had a price increase. I threatened to report them the Texas AG for 'bait and switch' activity. They relented and agreed that my subscription should run through JUL 2016. This is a Groupon you should pull from your offering. Most of the on-line reviews are terrible. I would never subscribe to the Express-News.

I bought something as a Christmas gift. It was defective. An agent emailed me and said they would send a prepaid shipping label. I called and emailed for 2 weeks but did not receive a label. Then they emailed me and said it was past the return period, and I'd have to return the item myself. It was a heavy item and cost me $40 to return. Absolutely horrible costumer service. Groupon obviously only cares about $ and doesn't give a crap about customers. I will NEVER use Groupon again and highly recommend all consumers stay away from Groupon.

I've never experienced an issue with this website. In fact, it's one of my favorite flash-sale sites around! They have the best brands and selections available. Sure, you may not get your order for at least two weeks, but that is the only "complaint" I have ever had. When I did experience an issue, I addressed it on both twitter and through email, and received a response in a reasonable amount of time. I always recommend this website to friends! A plus is they offer a $10 credit every once in a while! They aren't perfect, but for the products and prices they offer, you can't beat it!

I would not recommend Ideeli to anyone. Customer Service who seem to be hired guns, with polite typical answers. They email you to let you know they're working on your issue... then, you just don't hear from them. My package is lost in the mail, and even with a tracking number, no one seems to have ever heard of it... not even the usps. I simply want a refund for my items, but wouldn't you know I'd have to return them... well that would be hard considering I never received them. This website seems to be a scam and I am horribly disappointed that I didn't receive my items. I wanted to like Ideeli and give them my business... but if I were you, I'd stay away. There's a reason there are so many issues below.

This site seems to be a scam. They offer a deal but then when you try to buy it, the page expires or the system otherwise malfunctions. So, they make the offer but once they reach a certain number they pull the offer. Or maybe no one gets the offer, I don't know since I've never been succesful. It's false advertising. If you contact customer service you get an email saying "I'd be happy to help you." Then you never hear from them again.

I have been an avid supporter o Groupon until I had to make a return. They make their returns impossible and horribly word their two conflicting policies. The emails they send you for deals in your area are a huge ripoff and impossible to get money back on. I requested a return and did not receive a response until 4 days later. I was then too close to the event to even try to resell the tickets. Their employees are condescending, don't fully address your requests, and unwilling to admit when they made an error. I am never using this site again and would strongly recommend you avoid, or only but items you are COMPLETELY sure of.

Bought a groupon for a restaurant and didn't get the receipt inn my email on time so I didn't get to use the Groupon. Then I ask for a refund which they give me a refund to my bank account but then the money got taken back out right after they refunded me. Contact the customer service couple time and they told me to wait and see. Now it has been almost a month and I still didn't get the money back yet. I contacted them again and was told to talk to the bank while they gonna send this case to a specialist team to look into it and they just stop replying despite all the question I still have.

I have used Groupon twice to book an excursion. One in Key West and one in Hawaii. The Key West trip was cancelled and the Hawaii one said he doesn't accept Groupons because the take too much from him. He wanted me to cancel it and call back to book directly. Both times I had to fight with Groupon for a refund and neither time would they refund original form of payment. They both were over 300.00. I think this is a terrible way to do business and I will no longer be using them for anything.