Groupon

It is so hard to find any type of customer service. When you are finally able too, after an hour, you think that everything is fine and that you finally got help. Well, wait until your refund comes in! On a $40 order that was for a cleaning service, that never showed up, I ended up with a $4 refund. Do not use!

I was charged twice for tickets I purchased. I even showed them proof on my credit card statement. Said sorry can't help you. At least give me four tickets since I payed for them. Beware of them. They'll give you the runaround till they figure you'll wear down.

This company has shown how dishonest they are I ordered Samsung headphones for 29.99 and groupon sent it out with the wrong address and it was returned to groupon warehouse. Instead of returning my purchased item they wanted to refund my original order price of 29.99 and have me repurchase the same item for 59.99. Instead of taking the responsibility for an error they made they refused to do the right thing this was a Christmas gift there only interest is to get more money from me instead living up to the order I made. Stay away people!

My $300 order was cancelled with no explanation. They returned my inquiry 4 days later, said they wanted my verbal confirmation, so they called me and left me a message, and since I didn't call back via 24 hrs they cancelled the order. What?! I have residential address, never had any problems on any other sites, and was never put in this situation before. I would not recommend this site, as you never know if you order gets delivered or not. I will stay with the reliable flash sites.

I've purchased deals from this site numerous times and rarely ever had a problem. The odd times that there has been an issue it has been with the other company and when I contact groupon they have helped take care of it (either by giving me a refund or telling me other options). I have the app directly on my phone as I plan to continue to use it in the future. I also love that they offer 20% off on top of the reduced price on a regular basis.

I was really surprised to find so many negative reviews. I've been using groupon pretty much since it was established, and had only great experiences so far. I use it for my favorite restaurants, a few shops, and mostly for discount goods. The last thing I got was a down comforter for my husband, that was only for a fraction of price and was delivered super fast. I also ordered Argan Oil, that came in a really LARGE bottle, and was very good, and many other little things. I cannot complain so far and will be using this site again.

Emailed Ideel trying to find out where a jacket went that I purchased online. Original date I was to receive it was within 5 days. It's been 2 weeks. I was able to track the package via UPS to a point. Then it was transferred to USPS?! Haven't been able to track it for a few days now. The reply from Ideel:

Your question has been received. At Ideel, we pledge to respond to your issue or question within 24 hours. We're proud that our typical customer service response time is under 4 business hours, so you can expect to hear from us within the same day.

It's been almost 24 hours- no reply from them at all yet.
I'll be lucky if I receive this item by Christmas... or at all for that matter. Their customer service in my opinion sucks. And what company ships a package 50% of the way via UPS and then USPS?

I would give 0 stars or lower if I could! I will NOT ever buy from this company again! The product I received was nothing like it was online. Cheaply made and overpriced for what was sent to me! Finally, got a hold of customer service which was not easy and they did nothing for me and when I was replying to the lady she said it looks like we've been disconnected and ended our conversation! First experience with this company and definitely last experience as well!

The worst customer service experience I have ever had. A lot of these complaints are similar, not just coincidence I presume. My order was also cancelled because I was told there was an issue with my credit card. Although my card was charged weeks prior for the product. I too, paid partially for my order using a promotion code, oddly familiar with these other bad reviews that were also cancelled using promo codes. They never contacted me to inform me of this, they just sent me an email telling me it was cancelled.
They told me I could reorder the item but they would not honor my promo code anymore.
I received robot like responses from customer service, they didn't care that I wanted to end my membership and that I was very dissatisfied and never answered my last email.
Avoid them at all costs. There are so many other great shopping sites of this kind. I have received excellent customer service from sites like Gilt, Rue La La & Beyond the Rack.

No matter what I have purchased from Groupon- they stand by their offerings. I accidentally redeemed a coupon for instance and right away I got assistance in starting over.
Another time I was unhappy with a service I had purchased through Groupon. Groupon refunded my money and tried to assist in resolving the issue with the vendor.
They offer wonderful coupons and services. I even have the App on my phone. Makes gift giving fun and easy as well!

Beware of deals on shows, you are not assigned a seat, you have to redeem the coupon on day of show, there is no guarantee of seating locations.

I found much better deals online, too bad, I wished I research 1st before I purchased from Groupon... Customer service was not helpful at all, it took me a long time before I was connected with someone, and she was no help at all.

Will definitely not purchase any shows from them again!

It is impossible to contact Groupon by telephone. They have disconnected all toll free phone numbers. Several attempts to reach them by email was very frustrating and stressful. After providing my contact information and outlined my issue, I clicked on "I am not a robot" and had to select images over and over again but could not send the email. I then went on Live Chat and waited and waited for Operator to come on but finally gave up. Groupon sucks.

I have ordered many items from groupon, before now I has been satisfied but hid time the dinkleboo blanket they are offering for 16.99 plus shipping, not only is the dinkleboo ordering system crappy, but after 2 evenings of uploading photos, I have checked to see if item had shipped and it says "failed to render", what does that even mean and why did the company not contact me to let me now the order I had paid for had an issue as they had no issue taking the money!, Its impossible to get a person on the phone at groupon. So not only did I waste my time and effort placing the order designing the photo blanket but now I get to chase to get my money back. Also while ordering there was a glitch and I ended up with 5 orders for the voucher for the blankets and now, I have ordered a total of 4 of these and only 1 is on its way, not good odds 1 out of 4!

This company sells you wine for $69 on the first page and after they have your information they tell you there is a $25 shipping charge. They've already charged the $69. Even a spokeswoman said to read the fine print on the first page. I also had a problem with an income tax ad -- it stated a $99 fee but when I got there the preparer said that was the reduction and I had to pay another $150 (we settled on that though she said the fee was $450. Be wary.

I ordered a dog bed from one of their retailers. It was to be shipped to my work. After not receiving it 5 days after the tracking said it was in route, I found out it had been returned to Groupon. I called customer service and their solution was to just refund my money. I still wanted the dog bed! I'm not thrilled with their resolution, considering it was never an option to send a new one, overnight one, nothing. Needless to say I won't be ordering products off of here any longer. Amazon has never had this issue with delivery to the very same address.