Groupon

I purchased 4 things on groupon, and will never buy from them again. The products were all cheaply made, did not work and/or never received. They only have phone assistance Mon-Fir 9-5 then your on hold for at least an hour. Groupon does not respond in an efficient manner by email or handle complaints. I paid for a product in December that in February I still have not received and they suggested giving me Groupon credit as if I would ever purchase from them again or like it is my fault the merchandise was not mailed as required.

Reading the other reviews, I hope this one doesn't jinx me to get some bad service in the future. However, I just have to say that I've been shopping with Ideeli/Ideel for many years now and have made literally hundreds of purchases from them. They have always been prompt, returns have always been easy, and the quality of the garments has never been in question. Recently, I was emailed a 30% off and free shipping promotion. There was no code, it was just supposed to be applied if you purchased within the promo period. Well, I purchased and did not receive a discount. I emailed customer service and in 12 hours was emailed by a representative who created an individual coupon code for me to use on my next order that would generate 30% off and a $9.95 shipping credit. I have always been very satisfied with Ideel/Ideeli and this instance was no exception.

I am using Groupon for focused shopping, particularly when traveling, I'll always check Groupon for great things to do at an affordable price. It offers super discounts for sightseeing and meals at both popular and lesser known but unique establishments. The merchandise has been of uneven quality. The prices are amazing, but if you are not familiar with the brand and specific item, it is best to ask questions and read the customer questions. I have gotten great deals here. The things that were not up to expectations were easy to return. Customer service was responsive and no hassle. Overall, great site when what you need is available.

I would like to say that this is my first time ordering from this website and i had been planning to order more but as of right now, i'm not really planning to order anymore just in case my luck turns crappy and all those bad things that other reviewers stated starts to happen to me. The shipping date was earlier than anticipated but paying $9 for shipping and making me wait a week to get my package is like, 'what? Even ebay sellers ship faster.' i would actually expect for ups to ship faster. Customer service was great and easy to contact though. Hopefully my items are right.

As a business owner I am always looking for marketing ideas. Recently, Groupon.com has been featured on the news as the greatest way to expand client base. 2 weeks ago I contacted them via their online form. 2 days later I followed up with an email to their advertising department. No response. A few days later, thinking maybe I made a mistake on the form, I filled out the form wrong. Still nothing. Now 2 weeks later I called and spoke with someone in customer support- they do not allow calls to the sales department. She informed me that someone will be in touch in 4-6 weeks! This is deplorable. They need to understand that if demand increase so too should their capacity. Poor management. Awful execution.

I have received garbage from Groupon- didn't cost a lot, so I never returned them and they broke within a week (I'm talking about an alarm clock that projected stars on the ceiling.) It was tiny and a piece of crap.
Now I ordered joggers for my kids, the sizing was way off (and I used their size chart), they sent the wrong items after waiting a long time, and now they want to give me a prepaid label to ship back the items for a refund. Since when is the customer inconvenienced for a mistake that the business made?
I am deleting my app and never shopping here again. Horrendous.

Groupon goods sells junk. They stand behind the goods for 14 days and after that, even if the products are defective, they do not stand behind them. You get a sincere "sorry for your luck, sucker!" Very poor policy! Very disappointed customer! I've bought 3 iphone 5/6 cables and all have broken or stopped working. Save yourself the trouble and spend a little more for something that will last longer than a month or two! Lesson learned!

That was my last time to use Groupon. I had a problem with redemption of my coupon. The place I went to talk me into more expensive services and at the end didn't accepted my Groupon, plus I didn't like the treatment. I wanted to cancel my 100$ facial with Groupon and it was so hard to find assistance. Then some chat guy hang up on me. Now, I spent 300$ between the salon and Groupon and that was the best deal ever!

98$ spent for a "deal".
When i wanted to take an appointment with the society of the so-called offer, i never had any answer, whereas i sent them emails and phone calls.
I came directly to the society, someone told me they were not here anymore, but was unable to tell me if they just had moved or if they didn't exist anymore.
Now Groupon don't want to refund me.
Really bad experience... Groupon = zero, finally as their offers. I'll remind that for the next time.

I have been buying from ideeli for several years. Two years ago I had a bad customer service experience when they sent me only one item instead of two, and did not want to compensate me for a missing item. But I let it go. Boy was I wrong. In the last month ideeli managed to screw up 2 of my orders: one item was of different size than what I ordered, and other one was different color. I have had enough. It would still be fine if they were prompt responding to my issue, but I have been waiting for 2 days for them to reply to me! They did send me a confirmation that they received my question, saying they they "pledge to respond within 24 hours". What a joke! Please don't bother ordering from ideeli when there are so many website with really excellent customer service, such as myhabit or zulily.

Ordered an anniversary present 2 weeks ahead of time. Money deducted from my account the very next day. Their delivery promise was for 10-12 days. Past that time limit, I get an email about a delay. A month after the order was place, I get a notice of cancellation because of lack of supply. They would not give me any details about the supplier and my money will be refunded only in 5-10 days. If they can deduct the money in a day why cant they refund it? Also it is like I gave them an interest-free loan. Is it possible to file a class action suit against the company/

My item never arrived and Groupon have not replied to my 30+ messages requesting a refund. Complete scammers and I'm not alone you only need to see reviews on Facebook and Twitter to see that this is something that they are doing repeatedly! Avoid at all costs!

Love this company and their deals. Even if for some reason you don't use them before they expire, you can still get at least what you paid for it! I've found so many new wonderful placed simply because of Groupon, and now I'm a repeat customer. On the one unusual occasion that I did have a problem, I called customer service and they made it right within MINUTES. The merchants that use Groupon are really smart to, great way to build their clientele. You can even use Groupon with e-bates! Will never stop using, and if you haven't used Groupon yet, find a place and service near you and start now!