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Graze has a rating of 3.6 stars from 3,006 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Graze most frequently mention healthy snacks, customer service and snack box. Graze ranks 1st among Meal Delivery sites.
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Amazing Website. Great snacks at a great price! They are so delicious and have great customer service. Very helpful. I would Highly Recommend. Love the variety of healthy snacks.
Appears Graze has shut down. Have been a sub for 4 years and now nothing is available on their site. Strange way to shut down by telling everyone they no longer deliver. (BTW they ship from Jersey and I'm in Jersey. Soo...)
I was planning on moving to a different state and wanted to cancel my subscription. But like many other subscribers, I was told that my subscription service would be ending in my area and that it would automatically get cancelled, so I thought it was taken care of. Turns out I was charged for two boxes, that were both delivered to my previous address and I have no way of getting them.
I got an email that they were stopping the subscription service in my area (north FL), but I'm seeing that many have received the same message all over the country. The messaging should have been more honest and provide clarification on how their products will be available in the future.
Was a subscriber until suddenly I also received a "your subscription service is ending in your area" (San Diego). When asked, I was told it's too expensive, and they won't even ship anything in my area. WTH graze, can't you even ship and have us pay for it?
I've been subscribing to the snack box for almost 5 years. I've even signed other people up for it as a gift. This week I got an email saying "we've stopped shipping subscription boxes to your area. We'll stop charging you for future boxes"
And that was it. No explanation. This was my best way to keep healthy in the office. Sigh. I'm in Chicago suburbs.
After many years just got an email subscription canceled no longer available in my area. I live in South Florida
Just got my first box and the snacks are lovely Im eating as I type this review. Really great service.
Although I previously rated this company with one star, I gotta admit I was wrong. They are not that bad after all. They refunded my money after I ordered an additional box by mistake after claiming my free one. I got to keep the box and the money as well. So I dont know why everyone says they are not happy to refund because I got the opposite feeling.
Now the reason I rated with four star is because of the snacks. Although I loved most of them and they definitely know how to mix stuff in order to give you the impression that you eat something fancy... The issue is with the variety of the snacks included in the box. They have lots of options but they only include 4 per box which means you have to buy a lot of boxes before you figure out which of the snacks you like and which you don't like.
So my advice would be to include a wider variety of snacks in the first few boxes so the new subscribers can get a taste of every snack fairly quick. You can do this by lowering the quantity of each snack so you can fit much more at once.
I'm definitely gonna subscribe again in the future as I gotta say I loved their service
Hi Regan, thanks so much for your feedback! Our sample box contains four snacks, but after that our standard box size is eight snacks :) We hope to see you again!
I received the offer for the free intro box, which I tried, and while a little over priced for what I got IMO. Anyway, tried to cancel and they offered me another box at half price. Okay, I'll bite. Again, no complaints about taste, but cancelled again THE DAY I RECEIVED THE BOX! Yet here I am, getting charged AGAIN for a service I cancelled several weeks ago. And it's really great that they have no customer service besides email. Very customer friendly. Lol.
Hi Matt, we're sorry to hear that you have received an unexpected charge from graze. We only take payment for the next box if the cancellation is submitted after the cut off date and time. Although we don't offer telephone support, our customer service team respond to all the emails they receive, and they'd really like to look into this for you now - please do send an email to hi@graze.com.
Ordered a graze box few days back and it was delivered on time. I really like the idea but the food itself is mediocre. The packaging is amazing. I like that they are in grab and go containers.
Hi there! Thanks for giving graze a try - it's great to hear that you enjoyed the presentation and that your box arrived on time. I'm sorry if you weren't a fan of the snacks included though. Our team are always looking to make improvements and love to hear feedback from our grazers. If you'd like to share any further feedback about the snacks you tried, please feel free to email us at hi@graze.com :)
Nice snacks and bad delivery. I needed my order on a certain time. But unfortunately they didn't manage to deliver it as I asked. They arrived 30 minutes later.
Hi Caspian, thanks for taking the time to leave a review. It's great to hear that you enjoyed our snacks, although I am sorry that your order with us didn't arrive as soon as expected.
Although we do expect our boxes to arrive at any point during their scheduled delivery week, or within 10 days at the most for our shop orders, it's not possible to request for our snacks to arrive at a specific time.
If we can be of any further help, please feel free to reach out to our team at hi@graze.com.
Nothing for free. Charges immediately upon selecting a sample box you never get, just get this 8 pack for $14.99 which is horrible and mostly unhealthy. Supposed to be high in protein but 6 of the 8 don't even give 60 g Protein per 2K calories. Scam. Horrible. Hate them.
Hi John, we're sorry to hear that you received a charge before your sampler box reached you. As graze is a subscription service, it means that anyone who redeems our introductory sampler box offer also sets up a recurring order. The fact that you are signing up for a recurring order is shown throughout the signup process. Our customer service team would really like to look into your missing box for you - please can you send an email to them at hi@graze.com?
I love the site, always rewards available making the prices fairly decent, however you're paying for convenient healthy snacks, really great site and i frequently order from it, with the choice of reoccurring boxes or single purchases whenever you want, ideal!
Thanks Abdul! We're so glad that you're enjoying our snacks :)
Love the variety of healthy snacks! Great for snacking at home, taking to work, and sending with my little bro to school
Thanks Derek, it's great to hear you're loving grazing with us :)
I absolutely love most of the snacks and if I don't I have the option to choose "dislike" and never get it again. I have the weekly subscription and it's honestly like Christmas morning wondering what I will get. The only problem I have had is I chose the protein packs and I have been getting doubles before getting ones I haven't tried. This is why I gave 4 stars. I eat 1-2 of these snacks per day, one between breakfast and lunch and sometimes one between lunch and dinner. Although it looks like a small portion, it is truly satisfying. It has helped me keep my healthy eating in check instead of getting hungry and grabbing crap. I am very thankful.
Hi Bonnie, thanks for taking the time to send us your feedback. It's really great to hear that you're a big fan of our snacks!
We're big believers in variety here at graze, and we avoid sending multiples of the same snack whenever we possibly can. Sometimes however, doubling up on a snack like this is the only way we can send your box. For a variety of reasons, we can’t guarantee that all of our snacks will be ready to send 100% of the time. Additionally, we promise never to send you anything you’ve chosen not to receive. I hope this helps explain why you've received doubles in your protein box, but if you'd like to chat further about this, our team will be happy to help. You'll be able to email them at hi@graze.com :)
First of all their snacks aren't even good. They are dry and the flavors are nasty. (And I like pretty much anything).
Second of all, they definitely charge for and send you a box after you have already canceled. It is frustrating to read that this has also happened to so many others.
Hi James, thank you for your feedback. We only take payment for the next box if the cancellation is submitted after the cut off date and time. Our team would be happy to look into this for you if you email them at hi@graze.com.
I received my first box and I love the fact that I can personalize my choices prior to receiving the box. The snacks are delicious and perfect size for grazing! Just a little pricey but the quality and packaging make up for this.
Hi Clarence :) Thank you for your kind words about graze - we're thrilled to have you on board. We hope that you continue to enjoy the snacks!
Lovely snacks. My work gets these in for us to unsure of pricing. But love the variety and nutritional information on the packaging. Helps with portion control and some really interesting flavour and texture mixes. Go graze!
Thanks Perry! It's great to hear that you're a fan of our snacks and have found the portion control helpful :)
Answer: Yes they will and then it'll be next to impossible to get him to stop charging you'll have to report your card lost to the bank and get a new card
Answer: No give it a miss, you will spend much time trying to stop the payments, the so called free box is the carrot to tempt you it's far from free.
Answer: No its not safe to put in your credit card or bank info. Its very difficult to cancel the auto shipments
Answer: Don't just cancel, remove your payment method. I got charged after canceling. I canceled the day i received my trial box. They have no phone number to contact. Only email. After canceling, when i click manage frequency or pause boxes, it reloads the page, so i have now removed my card. These snacks are small and under 300 calories. Some only 100 calories. $14 for 8 snacks isn't a good deal and they expire pretty quickly. I wouldn't pay $1 per snack. Because i cancelled, i didn't even get to pick the snacks i unauthorized the charge for. Got two of the same crap beet snack sent. Will not be eating the coming box and expect a full refund and cancellation with cancellation email.
Answer: Hi Denise, What a great idea! Thanks for using our service this lovely way:) Snack preferences are entered when logged in, so if you provide your niece with the email and password combination you entered, that will grant her access to this. You could alternatively log in yourself and do this with her or on her behalf if you prefer. I'm sorry we don't have a more simple process for gift subscriptions just now. This is definitely something we'd love to work on in future, so that more and more folks can spread the love with graze! For now, I hope this does the trick for you both - and if you'd like any extra detail or assistance, just drop us an email at hi@graze.com :)
Answer: Hi Doll, we're sorry to hear that you're having some trouble cancelling your subscription. We don't require card details to be entered when going through the cancellation process. With this in mind, we recommend that you email us at hi@graze.com, so we can lend a hand with this. Our team look forward to hearing from you.
Answer: Hi Janet, you can find full cancellation instructions here: https://us.help.graze.com/hc/en-us/articles/360000332497-how-do-I-cancel-my-ongoing-subscription- Alternatively, you can email our team at hi@graze.com and we'll cancel your subscription for you :)
Answer: Hi Esther, you can find full cancellation instructions here: https://uk.help.graze.com/hc/en-gb/articles/115000308849-how-do-I-cancel-deliveries-of-my-subscription-boxes- Alternatively, do feel free to email our team at hello@graze.com - we'd be happy to assist further :)
The only thing we love more than creating delicious snacks - hearing just how much our grazers love them! Thanks Max :)