business logo of Graze

GrazeReviews 3,006

3.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Graze?
grey star
grey star
grey star
grey star
grey star

Graze Reviews Summary

Graze has a rating of 3.6 stars from 3,006 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Graze most frequently mention healthy snacks, customer service and snack box. Graze ranks 1st among Meal Delivery sites.

service
237
value
250
shipping
242
quality
249

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Roger C.
Unfollow Roger C.
Share Review
Report Review

Great customer service!
September 9, 2019

Amazing Website. Great snacks at a great price! They are so delicious and have great customer service. Very helpful. I would Highly Recommend. Love the variety of healthy snacks.

Date of experience: September 6, 2019
New York
1 review
3 helpful votes
Follow Andy M.
Unfollow Andy M.
Share Review
Report Review

Shut down
September 8, 2019

Appears Graze has shut down. Have been a sub for 4 years and now nothing is available on their site. Strange way to shut down by telling everyone they no longer deliver. (BTW they ship from Jersey and I'm in Jersey. Soo...)

Date of experience: September 5, 2019
Texas
1 review
2 helpful votes
Follow Andrea P.
Unfollow Andrea P.
Share Review
Report Review

Frustrated
September 2, 2019

I was planning on moving to a different state and wanted to cancel my subscription. But like many other subscribers, I was told that my subscription service would be ending in my area and that it would automatically get cancelled, so I thought it was taken care of. Turns out I was charged for two boxes, that were both delivered to my previous address and I have no way of getting them.

Date of experience: September 2, 2019
New York
1 review
4 helpful votes
Follow Cele M.
Unfollow Cele M.
Share Review
Report Review

Closing Down in US?
August 25, 2019

I got an email that they were stopping the subscription service in my area (north FL), but I'm seeing that many have received the same message all over the country. The messaging should have been more honest and provide clarification on how their products will be available in the future.

Date of experience: August 22, 2019
Ukraine
2 reviews
0 helpful votes
Follow Simom M.
Unfollow Simom M.
Share Review
Report Review

Average
August 20, 2019

Not bad, but still they become too expensive. Sometimes the delivery term is too long. In general, it's ok.

Date of experience: August 19, 2019
California
3 reviews
4 helpful votes
Follow Sue H.
Unfollow Sue H.
Share Review
Report Review

Left hanging
August 19, 2019

Was a subscriber until suddenly I also received a "your subscription service is ending in your area" (San Diego). When asked, I was told it's too expensive, and they won't even ship anything in my area. WTH graze, can't you even ship and have us pay for it?

Date of experience: August 16, 2019
Illinois
1 review
4 helpful votes
Follow Vera J.
Unfollow Vera J.
Share Review
Report Review

I've been subscribing to the snack box for almost 5 years. I've even signed other people up for it as a gift. This week I got an email saying "we've stopped shipping subscription boxes to your area. We'll stop charging you for future boxes"
And that was it. No explanation. This was my best way to keep healthy in the office. Sigh. I'm in Chicago suburbs.

Date of experience: August 14, 2019
Florida
1 review
8 helpful votes
Follow Kim L.
Unfollow Kim L.
Share Review
Report Review

Let me down
August 11, 2019

After many years just got an email subscription canceled no longer available in my area. I live in South Florida

Date of experience: August 8, 2019
Germany
1 review
1 helpful vote
Follow Max T.
Unfollow Max T.
Share Review
Report Review

Thank you!
July 8, 2019

Just got my first box and the snacks are lovely Im eating as I type this review. Really great service.

Date of experience: July 5, 2019
Kristina N. — Graze Rep
over a year old

The only thing we love more than creating delicious snacks - hearing just how much our grazers love them! Thanks Max :)

Germany
2 reviews
0 helpful votes
Follow Regan A.
Unfollow Regan A.
Share Review
Report Review

Options
June 28, 2019

Although I previously rated this company with one star, I gotta admit I was wrong. They are not that bad after all. They refunded my money after I ordered an additional box by mistake after claiming my free one. I got to keep the box and the money as well. So I dont know why everyone says they are not happy to refund because I got the opposite feeling.
Now the reason I rated with four star is because of the snacks. Although I loved most of them and they definitely know how to mix stuff in order to give you the impression that you eat something fancy... The issue is with the variety of the snacks included in the box. They have lots of options but they only include 4 per box which means you have to buy a lot of boxes before you figure out which of the snacks you like and which you don't like.
So my advice would be to include a wider variety of snacks in the first few boxes so the new subscribers can get a taste of every snack fairly quick. You can do this by lowering the quantity of each snack so you can fit much more at once.
I'm definitely gonna subscribe again in the future as I gotta say I loved their service

Date of experience: June 24, 2019
Kristina N. — Graze Rep
over a year old

Hi Regan, thanks so much for your feedback! Our sample box contains four snacks, but after that our standard box size is eight snacks :) We hope to see you again!

Pennsylvania
1 review
1 helpful vote
Follow Matt B.
Unfollow Matt B.
Share Review
Report Review

I received the offer for the free intro box, which I tried, and while a little over priced for what I got IMO. Anyway, tried to cancel and they offered me another box at half price. Okay, I'll bite. Again, no complaints about taste, but cancelled again THE DAY I RECEIVED THE BOX! Yet here I am, getting charged AGAIN for a service I cancelled several weeks ago. And it's really great that they have no customer service besides email. Very customer friendly. Lol.

Date of experience: May 15, 2019
Kristina N. — Graze Rep
over a year old

Hi Matt, we're sorry to hear that you have received an unexpected charge from graze. We only take payment for the next box if the cancellation is submitted after the cut off date and time. Although we don't offer telephone support, our customer service team respond to all the emails they receive, and they'd really like to look into this for you now - please do send an email to hi@graze.com.

New Jersey
7 reviews
3 helpful votes
Follow Harrison G.
Unfollow Harrison G.
Share Review
Report Review

Average
May 8, 2019

Ordered a graze box few days back and it was delivered on time. I really like the idea but the food itself is mediocre. The packaging is amazing. I like that they are in grab and go containers.

Date of experience: May 7, 2019
Kristina N. — Graze Rep
over a year old

Hi there! Thanks for giving graze a try - it's great to hear that you enjoyed the presentation and that your box arrived on time. I'm sorry if you weren't a fan of the snacks included though. Our team are always looking to make improvements and love to hear feedback from our grazers. If you'd like to share any further feedback about the snacks you tried, please feel free to email us at hi@graze.com :)

Washington
10 reviews
17 helpful votes
Follow Caspian L.
Unfollow Caspian L.
Share Review
Report Review

Nice snacks and bad delivery. I needed my order on a certain time. But unfortunately they didn't manage to deliver it as I asked. They arrived 30 minutes later.

Date of experience: April 24, 2019
Kristina N. — Graze Rep
over a year old

Hi Caspian, thanks for taking the time to leave a review. It's great to hear that you enjoyed our snacks, although I am sorry that your order with us didn't arrive as soon as expected.

Although we do expect our boxes to arrive at any point during their scheduled delivery week, or within 10 days at the most for our shop orders, it's not possible to request for our snacks to arrive at a specific time.

If we can be of any further help, please feel free to reach out to our team at hi@graze.com.

Pennsylvania
1 review
2 helpful votes
Follow John C.
Unfollow John C.
Share Review
Report Review

Fraud
April 17, 2019

Nothing for free. Charges immediately upon selecting a sample box you never get, just get this 8 pack for $14.99 which is horrible and mostly unhealthy. Supposed to be high in protein but 6 of the 8 don't even give 60 g Protein per 2K calories. Scam. Horrible. Hate them.

Date of experience: April 16, 2019
Kristina N. — Graze Rep
over a year old

Hi John, we're sorry to hear that you received a charge before your sampler box reached you. As graze is a subscription service, it means that anyone who redeems our introductory sampler box offer also sets up a recurring order. The fact that you are signing up for a recurring order is shown throughout the signup process. Our customer service team would really like to look into your missing box for you - please can you send an email to them at hi@graze.com?

Germany
2 reviews
0 helpful votes
Follow Abdul S.
Unfollow Abdul S.
Share Review
Report Review

I love the site
April 16, 2019

I love the site, always rewards available making the prices fairly decent, however you're paying for convenient healthy snacks, really great site and i frequently order from it, with the choice of reoccurring boxes or single purchases whenever you want, ideal!

Date of experience: April 15, 2019
Kristina N. — Graze Rep
over a year old

Thanks Abdul! We're so glad that you're enjoying our snacks :)

GB
1 review
0 helpful votes
Follow Derek J.
Unfollow Derek J.
Share Review
Report Review

Loved it!
April 4, 2019

Love the variety of healthy snacks! Great for snacking at home, taking to work, and sending with my little bro to school

Date of experience: April 4, 2019
Kristina N. — Graze Rep
over a year old

Thanks Derek, it's great to hear you're loving grazing with us :)

New Jersey
1 review
0 helpful votes
Follow Bonnie V.
Unfollow Bonnie V.
Share Review
Report Review

I absolutely love most of the snacks and if I don't I have the option to choose "dislike" and never get it again. I have the weekly subscription and it's honestly like Christmas morning wondering what I will get. The only problem I have had is I chose the protein packs and I have been getting doubles before getting ones I haven't tried. This is why I gave 4 stars. I eat 1-2 of these snacks per day, one between breakfast and lunch and sometimes one between lunch and dinner. Although it looks like a small portion, it is truly satisfying. It has helped me keep my healthy eating in check instead of getting hungry and grabbing crap. I am very thankful.

Date of experience: March 29, 2019
Kristina N. — Graze Rep
over a year old

Hi Bonnie, thanks for taking the time to send us your feedback. It's really great to hear that you're a big fan of our snacks!

We're big believers in variety here at graze, and we avoid sending multiples of the same snack whenever we possibly can. Sometimes however, doubling up on a snack like this is the only way we can send your box. For a variety of reasons, we can’t guarantee that all of our snacks will be ready to send 100% of the time. Additionally, we promise never to send you anything you’ve chosen not to receive. I hope this helps explain why you've received doubles in your protein box, but if you'd like to chat further about this, our team will be happy to help. You'll be able to email them at hi@graze.com :)

Idaho
1 review
2 helpful votes
Follow james h.
Unfollow james h.
Share Review
Report Review

First of all their snacks aren't even good. They are dry and the flavors are nasty. (And I like pretty much anything).

Second of all, they definitely charge for and send you a box after you have already canceled. It is frustrating to read that this has also happened to so many others.

Date of experience: March 26, 2019
Kristina N. — Graze Rep
over a year old

Hi James, thank you for your feedback. We only take payment for the next box if the cancellation is submitted after the cut off date and time. Our team would be happy to look into this for you if you email them at hi@graze.com.

Belgium
1 review
0 helpful votes
Follow Clarence D.
Unfollow Clarence D.
Share Review
Report Review

Good!
March 27, 2019

I received my first box and I love the fact that I can personalize my choices prior to receiving the box. The snacks are delicious and perfect size for grazing! Just a little pricey but the quality and packaging make up for this.

Date of experience: March 25, 2019
Kristina N. — Graze Rep
over a year old

Hi Clarence :) Thank you for your kind words about graze - we're thrilled to have you on board. We hope that you continue to enjoy the snacks!

South Carolina
1 review
0 helpful votes
Follow Perry C.
Unfollow Perry C.
Share Review
Report Review

Lovely snacks!
March 27, 2019

Lovely snacks. My work gets these in for us to unsure of pricing. But love the variety and nutritional information on the packaging. Helps with portion control and some really interesting flavour and texture mixes. Go graze!

Date of experience: March 25, 2019
Kristina N. — Graze Rep
over a year old

Thanks Perry! It's great to hear that you're a fan of our snacks and have found the portion control helpful :)