I have been trying to get a return label from this company since March 2020. FedEx can't read the one that was provided. I wanted to exchange for a larger size. They won't return my emails or telephone calls. Now I just want my money back. Wow, worst of the worst companies of all times. There are a lot of other companies offering the same quality sneaker. Go with any of them. Stay away from Gravity Defyer!
Caveat emptor. I purchased a pair ($130- Super Walk) in Sep of 2014, found them to be uncomfortable due to inadequate support and cushioning (similar to shoes selling for $60). Other than the quality of the shoe, the fun began when I returned them per the guarantee of a refund in 30 days. It required a few calls and emails to learn that, after 45 days, my refund request was still 'being processed'. Inquiring about the CEO, Tim Wallace, finally got them to honor the refund guarantee. Much different experience than with Shoebuy or Zappo.
The shoes are great until they're not; which is to say that the shoes do not last but about 3 months before they start falling apart and they are no longer serving the purpose for which you bought them for in the first place (pain relief, comfort). Unless you are rich and purchase at least five pairs of shoes in a year, don't bother with the VIP Rewards program. That's a joke and and borderline scam. I have never reached the Gold or Platinum tier and I have 12,450 points. Further, unless I was rich and spent all my riches on their shoes, I would never be able to redeem but maybe 1,200 points out of 12,450 points. The shoes are not worth the money because they do not last long enough to get your money's worth. The company is shady with the VIP Rewards program. Thumbs down. Find a reputable company with quality assurance. The quality of these shoes is short-lived and the company is shady with the VIP Rewards program. That has been my experience with this company and I do not recommend them.
I purchased a pair of gravity Defyer tennis shoes, due my chronic leg pain and cramping and their claim of relieving pain. I wore these shoes, while visiting Disney land. I walked from ten am to nine pm. Without any pain what so ever. I am truly amazed. I will never purchase any other brand.
Very excited to try these shoes although they did not work for me. I was supposed to have a free return label which I emailed them numerous times and they never would respond to me so I went ahead and paid to ship the shoes back in like new condition because they just were not right for me and they refused to give me a refund. Not a damn thing was wrong with these shoes and I will fight this. $#*!ty $#*!ty customer service
Love these pain relieving shoes. Be sure to order a size larger, maybe wide too if you need extra toe room. Putting the Ortho inserts inside takes up room, so order a size larger if you plan to use inserts like I do. These shoes are well made and have a wonderful heel pad (special patent) that provides an extra barrier between your heel (and spurs attached to your heels) and the ground your foot strikes. This shoe is designed around the human foot so it helps with correct posture. It also greatly reduces pressure and pain in the knees. Getting the right size and wearing both enclosed inserts is key to benefiting from the design of this shoe. I have severe pain when standing and walking, except when I wear these shoes or Crocs. I love these shoes and will buy another pair. I hope the creator continues to improve on his designs and adds vivid colors for unisex. The technology is something to rave about and podiatrists might consider sharing with patients about. Some shoes with similar technology cost up to $300. These are half that price and super comfortable for someone with severe foot pain. The seller offers a walking and running shoe. He may now have a yoga shoe out. I am researching all his products since I am pleased with this pair. Thank you to the engineer for creating a product that really does minimize foot pain.
First I paid for two day delivery got them in three days that was a waste of money what a gimmick to make money. Ordered extra wide and they are no wider than a wide. After one week of walking the whole top leather is cracking. The shoes are hard as a rock to walk in bought intersole to put in them. Hardly any arch support at all. Bought them to wear after foot surgery. Total waste of my hard earned money and can't get a refund their 30 day refund is also a lie like the description of their shoes. Do not buy!
The one thing people don't understand is that if your feet do not have the correct arch support for a long time your body and the muscle have a memory. Their for if you don't know what type of arch support you need and you start to use a shoe that gives you that support for about 3 weeks your body will want to pull the muscles back into the position it is familiar with. Causing that pain the best solution is to go into a shoe store like The Walking Company that has professional staff members to identify the type of arch support you need. Don't by it on line.
These are the cheapest made shoes I've ever seen! I bought them mid January & its now beginning of April & the sole is detected on the bottom of one shoe. There is a hole on top of shoe already in other shoe! They help NONE whatsoever with my back pain! I have owned $30 shoes better than these! Dont waste your money! I wouldn't give one star for rating on these shoes but it makes you click one at least!
This shoe store left me extremely happy they are extremely responsible, they are really a very serious business they sent me the shoes twice when they were not my size thing that really amazes me without a doubt I will buy them again
I have purchased 2 pair of sandals from Gravity defyer recently and am completely satisfied, they feel great on and the higher arch defineately helps with my posture. I will be purchasing from again. I recommend this company.
I will never buy from them again. One of 2 prs of shoes I bought (Nova) wouldn't even feet my left foot though I went a full size up. I returned with proof of their receipt a week ago. When it was not acknowledged, I wrote to Customer Service twice -both unacknowledged. I can't review Nova because I bought them as a Guest with an auto-generated password. I have contacted my credit card company to dispute the charge. I would NEVER recommend this company to anyone.
I have severe damage and limited movement in both ankles due to a motorcycle accident. I had to return one pair and the process was quick and easy. I have three different style of athletic shoes and two pairs of sandals. I wear the sandals around the house instead of slippers and they save me a lot of pain. The shoes allow me to work and play more than we ever thought possible. I would recommend them for anyone with arthritis and limited motion like I have. I also use the Gravity Defyer orthopedic inserts which I prefer to the pair I bought from my foot doctor.
I ordered my second pair in May. It is now July 23 and still haven't received my shoes. I have been given 4 different shipping dates by 4 different reps. All 4 specifically said the shipping date they provided was solid, but I have still not received an e-mail saying they actually shipped them.
My original Gravity Defyer Ion shoes were amazing. When they started to wear out, I ordered a new pair. What a disappointment... they went from leather uppers(allowed for work) to a little leather and mostly mesh(not "legal" for my work anymore), and they have hard ankle shanks in them that are horrible. Not to mention after just a few months, they started to tear on the sides where the toes meet the foot. For $150, I was surprised by the downslide in quality. Not to mention comfort. This new cheap version is hardly a replacement for the most comfy shoes I ever wore- they look cheap, and they wore out prematurely. My feet were unhappy and I started having foot pain, relating to the shoes starting to "list" to the outside- my husband said I was walking sideways(after only a few months). Sorry Gravity Defyer, your new shoes are worse than Skechers- they cost 4 times more and fall apart in the same amount of time. I'm heartbroken that I've had to choose a new shoe~
Unbelievable! I actually thought I might've been sent the wrong shoes. These are by far the most uncomfortable shoes I've ever had on. It feels like I have a pair of high heeled bricks on my feet.
I should have returned them right away, but I thought I would give them a more than fair shake.
I had a issue with gravity defyer company. I return my shoe and they charge me for the shipping, when I used there return slip. Once I aired my complaint Sarah O. Fixed the issue. They refund me the shipping cost and give me $25.00 on my next purchase to the company. She made me change my mind about this company. I will buy a pair of shoes from gravity defyer. If more companies would fix little thing like this, they would have more loyal customers. Who would love to purchase their products. Thank you Sarah O. And good job handling my issue.
Thank you Angela! We are happy when our customers are happy! Enjoy your new shoes!
I wore these shoes for one full day. They were heavy and uncomfortable. The next day I had the worst back ache of my life. After five days of terrible pain I went to an orthopedist who sent me to physical therapy. For 2 weeks I've been in therapy and still have pain. Don't buy these shoes without discussing with your doctor first.
All the reviews on Amazon were five star. After I left my three star review, ALL reviews were removed. Any company that does that is NOT trustworthy and someone I care to do business with. The shoes hurt my feet & lower back after wearing them three hours on my job, which requires a lot of standing and walking on concrete. The only reason I kept them is because I'm desperate and because I wore them on the job. The only warranty offered with these shoes is for defective materials, not a refund. Maybe an exchange, but I will never purchase shoes from Gravity Defyer again or recommend them to anyone else.
I ordered a pair of shoes and then went to read reviews. I cancelled the order within 3 hours of ordering. Received computer generated reply but shoes were still shipped 2 days later. Once received, I tried walking in them for about 2 hours. I felt hobbled. My feet hurt and shoes were so stiff you really couldn't walk properly. I returned them and asked that I not be charged for shipping either way as I had cancelled the order in plenty of time. I finally received my refund one month after they received my shoes back (UPS tracking) and I was charged for shipping. Never order Gravity Defyer shoes.
Answer: Send them back using their label or a FedEx or Ups label. But keep proof and request the delivery company to send you proof they received it. I still have not received acknowledgement, a refund, or responses to 2 emails to customer service.
Answer: Good question. It's more like no customer service. Completely nonresponsive to return and request for refund.
Gravity Defyer has a rating of 1.7 stars from 190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gravity Defyer most frequently mention customer service, new condition and store credit. Gravity Defyer ranks 620th among Shoes sites.
Thank you Colleen for sharing!