Gravity DefyerReviews 191

I ordered my second pair in May. It is now July 23 and still haven't received my shoes. I have been given 4 different shipping dates by 4 different reps. All 4 specifically said the shipping date they provided was solid, but I have still not received an e-mail saying they actually shipped them.

I ordered the replacement on the website. The item was in stock. In a couple of weeks, I called them and was informed that the replacement item was out of stock. I requested a refund.
For more than a month I couldn't get my money back..

I spent two and a half hours this morning, trying to order a pair of your shoes that I desperately need to have here before my surgery next Tuesday. Your web site had technical issues and it would not accept payment. My wife tried a credit card of her own, and it has a $30,000 thousand dollar limit on the card. Your web site rejected it so she called her bank. She was nearly late to work, and she waited on hold while she was transferred several times to other representatives. When they finally got her to the right person, he told her that there were no security blocks on her card, and that the failed transaction with gdefy had not raised any red flags on her account. We tried to complete the purchase again, and your web site again declined to process the payment.
I took out one of my own cards, which had a zero balance on it; a Mastercard. I cleared the browser and logged back into the web page once again. I input the card information and carefully entered the CVV code. Your web site once again declined to process the payment, so I called my bank and spoke to them about the issue. The banking representative assured me that no security blocks were placed on my card, and that no flags were raised about the transaction. She told me that the transaction had been declined due to your web page transposing a different number for my CVV code, than the one that is printed on the back of the card. I tried to complete the purchase again, while I had her on the phone, and again, your web site refused to process the payment. I picked up the phone and called your customer service line for the fourth time. I asked your representative in the Philippines to put the number in manually and explained to her what the problem was on your end. She denied that there was any issue, so I asked her how my bank could receive a different CVV number other than the one that was printed on my card. She did not have an answer for that and blamed the troubles on my inputting a different number on your web page.
I want you to know that I am highly dissatisfied with your customer service, and I will leave a review about it.

I bought a pair of shoes I have nerve damage in my toes a heel spur into bad knee I broke them in for about a week when shopping on Saturday was on my feet all day and my knee and my feet didn't hurt at all and the nerve damage in my feet are getting better

I ordered a pair of shoes from this horrible company and wore the shoes to work for 3 days. My low back and knees were in a good deal of pain and I decided to return the shoes. The company has a ridiculous return policy which I followed to a T! I get a response saying: You have store credit as the shoes were not returned LIKE NEW. This was a flat-out lie as you couldn't even tell the shoes were worn! I highly recommend avoiding this company as they are dirty.

Just like everyone else's complaints horrible customer service, bought one sandal returned it after 5 days in the house because the site recommends you to wear them at least 4-5 days to get comfortable, returned them and they said they were not in "like new" condition and gave me store credit, wanted to just get my money but they never respond to the case they created. Bought a second pair for work and they fit fine and felt fine just wanted a smaller size and have heard no work from the company about even receiving my shoe fer return and every time I call they sat "someone from management will reach out to you in 24-72 hour" which never happens. They have horrible customer service and return policy and I paid 180 dollars for the sandals and pair of shoes and have neither product, they basically stole my money and wont return my inquiries, crooks just stay away!

The GDefy athletic shoes had been recommended to me by an acquaintance - and I heard their commercials on Sirius. If you Google the non-sponsored reviews of best athletic shoes for plantar fasciitis, GDefy doesn't rank anywhere but i figured I'd give them a try anyway. I called the store near Stroudsburg, PA and the one in Brooklyn, NY that carries them and both stores did not restock them often as they're not big sellers. So I decided to order them online. I chose two different styles/colors in two different sizes because different reviewers had different opinions on fit. With the same discount it totaled about $518. But at least two pairs were going back as far as I was concerned. Ordered. Received confirmation of order. 7 days later I still heard nothing so I called. CSR told me that the order was being "held" because it might have been fraudulent (I'm presuming the total concerned them). So, when were they going to tell me? She didn't know. Were they ever going to contact me to see if the order was real? She didn't know. Essentially they were going to wait for me to call them (although they had my contact info) - which is the worst sort of Customer Service. She said she could talk to her a manager who approved it for release considering I called but had I not called, it seems the charge would have hit but the never would have been shipped. I cancelled the entire order. I saw my podiatrist this morning and GDefy is not on her go-to list for helpful support of knees or feet. I've now ordered her recommendation and already got the ship notice. Shame on GDefy. If you flag an order for a stupid reason then don't stick the flag in a pile and do nothing about it. Good customer service requires a little bit of work - and you guys did absolutely none.

Buyer Beware as they say. If you buy Gravity Defeyer Shoes, be sure to keep their rwarranty in mind AND make sure you keep all your paperwork. I made the mistake of buying two pairs of shoes, one as a gift for my daughter and one for myself. At the time they apparently had a 60 day return policy, which I didn't notice. Because they were on sale, I purchased them and did not open the boxes until Christmas which was about 2 months after my purchase. The shoes fit both my daughter and me tight, especially at the toe area. I ordered both in size 9 as we use size 8 1/2 so I was surprised that they were so tight. We figured that the material at the toe area would soften once we wore them a while and would no longer feel as though it was causing ingrown toenails. We both kept wearing the shoe for a couple of hours each day, however they were beginning to hurt more and more. A week or so after Christmas, I contacted the company and told them of the problem, explaining that we had only worn the shoes indoors, mainly on carpeted areas. They informed me of the 60 day return policy so I asked to exchange them for another style or for the same style in a larger size. They refused to work with me. Recently, I contacted them again and they were more compliant, stating that if I sent them the receipt they may be able to help me. I explained that not only did I not have the receipt as I had been told they would not grant a refund, I had also tried to cut the toe area out of my pair so I could use them on camping trips as I did not want to lose out completely on shoes that I paid around $150 a pair. I sent pictures of the shoes and of the labels in the shoes showing the size and materials. They said they would search for my record of purchase. They said they could not find the record. How convenient. They didn't back up their product then and they are not backing it up now.

I ordered a pair of shoes from Gravity Defyer for my mom but we ended up returning as they're very bulky shoes. However, it's been 2 months and I still have not received the refund after calling customer service twice. Each time they create or update the case but do not tell me when I'll receive a refund. It's incredibly frustrating!

Unless you don't care where your running shoes are made and you don't mind incompetent customer service, find another option. Gravity Defyer (GD) shoes are made in China. I ordered a pair of running shoes on 4/8/22. Upon discovering where they were made, i returned the shoes to GD, unused, on the same day i received them. As 4/20/22, GD received the shoes and stated via email that the return was "under processing". As of 6/1/22, i have yet to receive a refund. I never even tried on the shoes, so the refund should have been immediate, and certainly as of 4/20/22. My first call to their customer service was on May 3. The GD representative said they had received the shoes and would process my refund. I called on June 1, same response, and the GD rep said they would "begin the investigation." I requested a supervisor. GD rep said one would call me back within 24-48 hours. Unimpressive, to say the least and probably indicative of the quality of product you're getting from GD.

I work in health care and I am on my feet 12-16 hours a day. For the past 6 years I was in severe pain - back/knee/hip. I took a chance and ordered a pair of walking shoes. They have changed my life. By no means am I saying that my pain is 100% gone by it is now tolerable allowing me to enjoy life once more. Just after a few weeks my chiropractor noticed that I was standing straighter and that my mobility was significantly better. I am saving my Pennys to get me another pair. I LOVE these shoes.

Poor design not for normal foot wear. Sole was too hard, odd look, sore legs. No refund issued, only a store credit.

They have a 30 day return policy, I wore mine for 4 hours, found them uncomfortable, returned them, but they said they were not in new condition so they would not accept them, did give me credit good for 2 years, but if I did not like the pair why get another one

I purchased 3 shoes with this Brand with the Gravity Dfyer company. Then after a year, so sudden we noticed that the front and side it's netting, so i emailed them, and had me sent a photo from front, side and bottom, the shoes i hardly wear and they said that they base it on their investigation that they will replace it and extend the warranty, although i bought this shoes more than a year. But we hardly wear this shoes. So i sent back the 3 shoes and the $29 plus for S/H. The shoes was shipped back to them on April 24,2022 and they recieved it in April 27,2022. So i called today May 10,2022 and this two people that i speak with, one is really rude, very rude, the next one was arrogant. So sudden she sounded like asking me all this question, i was like, well i was told to send the shoes back and they will replace it. They must have seen it that the shoes still not being abused. And still in a good shape, except it was netting. I even recommend this shoes to all my Co. Workers. And bought the shoes. And even some of my families bought this shoes. I was told to send it, then when i was following it up, it sounded like they don't wanna do what they promise me. I wish i can post the email on here. The customer service really bad. One of this customer even hang up on me, because i said a lot of thing. And said she could not address the issue, so she said she will hang up the phone. So she did. But i called back. Then they sent me all this email. And said it will take 5-7days to process. And when i emailed them, they did not bother to reply on my question anymore.

Overall it's not that bad. There's definitely better shoes for people with lower arches so honestly look elsewhere.

Bad fabric. Shoes have holes inside after 2 months running. I tried exchange but costumer service is very bad. They just ignore. I am Waiting 1year already. Poor quality

I've had sciatica pain, knee pain, hip pain for a couple decades. I was skeptical about Gravity Defyer shoes, but my Uncle suggested I give them a try, so I did. I'm so glad I purchased the shoes! The shoes were awkward in the beginning because they're so different than regular shoes. Now regular shoes are an adjustment when I wear them. I highly recommend buying GD shoes if you experience pain.

I had purchased a pair, waited for delivery, tried them on and had to re-order... wait for delivery again... tried on the 2nd pair and that's honestly the only downside. I have been wearing the GDefy Mighty Walk sneakers with insoles (included) now for about a year and once you get your correct fit... these shoes are super comfy and supportive. I definitely feel the difference between GDefy and previous footwear. They are supportive, comfortable and lightweight. I bought and wear the Mighty Walk; haven't tried on the Ion though. The Mighty walk sneakers are breathable so my feet don't sweat, but they are not water-proof or resistant so I dont recommend wearing them on rainy days and obviously not in snow either. Traction is fine. I have never slipped in the entire year wearing them. Also the material hasn't separated nor has the sole worn unevenly which I have experienced within the first year with other shoes such as Skechers, Dr. Scholl's and Merrell. The most important feedback I have regarding these shoes is the sizing since they're made in China, sizing seems to be a real issue; quality is not an issue at all however. All the footwear I have bought has always been size 10 Wide. But I have found with Gravity Defyer that I needed to increase both the size and width to the next possible increment. My GDefy Mighty Walk shoes that actually fit after trial and error are size 10.5 XW (extra wide). So go ahead and order confidently but order a half size bigger and possibly go wide or extra wide.

I just came across this brand at DSW looking for Nike as I always wear but to no avail. I tried them on and was instantly impressed with how comfortable they are and such a perfect fit! The design and colors are perfect; they also came with a "perfect-fit insert and corrective fit". Bye Nike... I found a new love!

I purchased the gravity defeyer shoes on 10/30/21. I took them as my only pair of shoes on a cruise. The construction under the big toe broke down and I was walking on my toe which had surgery. The shoe structure disintegrated, I walked on my big toe very painfully and had to buy new shoes when we returned on 12/ 31/21. I have written 2G defy and emailed them with Proof of purchase and have at this time, 03/12/22, not heard a word from them.