As a business, I would NEVER recommend HomeAdvisor to anyone! The "live" help is a joke. They NEVER provide the help needed. Oh, there's been the rare case that one of them actually READS what I post and is MOTIVATED to DO something about my problem. Most of the time they provide some canned response, or push off your needs to another department. The leads that we receive are also useless. Even when they automatically connect you with a customer, there's hardly ever a response, but you still have to pay for the lead! They also don't provide customer's with enough job options, so we end up paying an outrageous amount for a lead that selects "upgrade panel or wiring" but then find out that's not even the service they want, or it's a service we don't provide. And forget about getting credits for these leads in a timely manner. It takes days, and even then, most of my requests are refused... unless it's a duplicate lead. They don't care if someone puts in a request, and then has their friend do the same thing. We get charged for BOTH because they come under different names... ugh! If If I could cancel our membership, I would have already done so WEEKS ago, but it's not my call, so here we are. If you're someone who likes frustration and throwing A LOT of money away on mediocre leads, then HomeAdvisor is PERFECT for you!
Dear Carmella K.,
We appreciate that you took the time to write a review.
Thank you,
Dresslily Customer Service Center