GoToGateReviews 2,128

NEVER EVER, EVER AGAIN
Duped into their slightly cheaper quoted price. Needed check in bag and booked one bag as always the same as airline charge in past bookings with others. OH NO! Checked my booking on KLM website and NO check in bag appeared. Saw that the KLM price is £44.20 and Gotogate charged £78! Email response from them said for me to ring KLM and sort it out and refusal to refund difference. Explanation was that is how they make money!

No, not at all, this agent charges more than what price is coated on their web site. I have booked 2 tickets from delhi to london, on payment page it shown Rs. ******* but when payment is made, they charged to my debit card ******* which is completely rip off. When talked with Customer Service, they said that we only charged ******* and rest may be charged by Bank. On bank statement it clearly indicated that payment is made to GOTOGATE.

Do not book any flight with this website.

I found a flight on skyscanner, so I went to gotogate to try to book it. I should have been suspicious when the price for the same flight was 3x as much on the airline website. When I tried to book the flight, it said the flight could not be book I called my bank, and my bank said the merchant had cancelled the transaction. When I called gotogate, they INSISTED it was my bank cancelling the transaction.

I went back to book another flight, and, magically, it was $300 more.

If the flight seems to good to be true, it probably is.

I booked a $750 flight only to get an email stating it did not go through and to try again, I tried again and got the same email, only to check my account and find $1500 gone and it now being at an almost zero balance.

After calling my bank they have said this is fine and the money will get released back to me in 10 days unless I can get Gotogate to email them stating that I did not get my flights and that they are permitted to release my funds straight away (which then cuts the 10 day timeframe down to four hours).

After AT LEAST a dozen calls and emails to Gotogate they still refuse to do this saying they never got any money so is not their problem, which I appreciate they didn't get the money, the bank even admit that the company does not have the money, but as mentioned, the bank refuse to give it back until they get authorisation 'just in case I am fibbing and I did get my flights' which I accept as being good practice from the bank.

Unfortunately Gotogate have thrown their hands up and said tough s**t, your problem, we are not sending an email with your requirements to the provided bank email address simply stating that I did not get flights and to release any funds they may be holding on their behalf. So now I am stuck in a foreign country with zero funds and zero flights and am forced to wait here 10 days until I can get any money to book the flight that was within my budget given I had not been charged twice and given nothing. I have even gone to the point of begging them just for the sake of me being a person stuck in a foreign land needing help, but I am just stonewalled each time to the point of sitting on the street and writing this review.

I booked a flight with Kuwait Airways using Go to Gate. The flight was rescheduled to a time that fell outside of my allocated time off work. Go to Gate refused to give me a refund and have effectively stolen £300 from me. Representatives at my local Kuwait Airways branch said that had I booked directly through Kuwait Airways, they would have given me a full refund without any problem. I've trying explaining the situation a dozen times to people at Go to Gate, and provided evidence of the change, but they are not willing to behave in a fair way. Avoid them like the plague!

2:11 PM (23 hours ago)

Gotogate, Miami, Fl. A partner of ta large Swedish travel agency. I used to like Swedws

I buy 2 tickets for about $130. GOTO says one has 24 hours to make changes. To play safe I buy more time. Within the 24 hour period, I find I booked the wrong date. What these Pirates do not disclose is that they charge more than the original price of the ticket to change it. People who think everyone else is stupid are really stupid. So, I tell them I will not be ripped off and either change the flights as promised or cancel and refund. They then stonewall, obfuscate, lie anything to steal from me. Finally, they say they will only charge $120 to change one ticket. I have asked for that ticket change, for the one ticket, innumerable times with no result. Can not get a physical address; they are tied in with a large Swedish company. Surely, these people should not be permitted to rip off the citizens of Az. My preference is being refunded the whole amount and rebuying from a semi-honest outfit. I will settle for them issuing the 2 tickets at the time requested or the one ticket they have agreed to change. In the latter case, I am confident I will get my money back eventually. Again, please get these people out of Az.

AVOID GOTOGATE LIKE THE PLAGUE THEY ARE!

Although I must start by admitting when buying the tickets from GotoGate I miss typed in passenger details (middle name where surname should be). Having said this I do not feel that the following responses/experience I had to deal with from Gotogate was acceptable:
- Over 40 minutes waiting on the phone line to speak to someone before giving up
- Email was responded to within 24 hours to explain my ticket must be cancelled and there will be no refund
- I was dishonestly informed by GoToGate that it was the airlines who would not allow the tickets to be changed. This was dishonest because I spoke to both KLM and Flybe (the airlines) directly who both informed me that they could happily change the names but it must go through the travel agent with which it was booked aka GoToGate.
- I was called by GoToGate's centre to ask if I should cancel the flight at 4.00am, which is extremely inconsiderate. I understand GoToGate has people working 24/7 but they should really check if someone is likely to be asleep or not The incompetence shown by Gotogate is simply outstanding.
- My colleagues needed to fly over as it was an extremely important meeting we had arranged and we no other method of resolving the issue than cancelling the flight and buying a new ticket for double the original price.
- Following the cancelation I received an even more worrying display of incompetence by receiving an email for a gentleman I do not know to tell him Gotogate have cancelled his flight from Moscow to Stockholm. This was the most shocking part of the whole ordeal (his name and surname was the same as on my cancelled ticket from Amsterdam - Manchester)

It really was an expensive, painful and shocking ordeal for what should be such a simple transaction.

If you are wise you will pay the extra few pounds, euros or dollars and buy direct through the airline to avoid the stuff of nightmares that is Gotogate.

I have booked airticket through GoToGate on 17 may from Dhaka to Newyork Turkish airline with my family member. I showed my daughter full name missing, my daughter full name UMME SADIA TABASSUM, whereas it was written UMME TABASSUM in the booking page. I emailed customer center but they give automatic reply not any solution, Please inform me how to make correction the name.

Charges a lot more than the actual price. I bought 2 flight ticket for my brother and his pal. Both tickets priced at MYR337 at MAS Airlines website and since I cannot book at that time (MAS server went down), I checked out SkyScanner. Gotogate.com offered MYR336 for the tickets. I did not care much about the MYR1 price differences as I just want to book that flights in fear that the seats might sold out. Gotogate.com charged me a total of MYR351.99 according to their claim (I contacted the customer service directly) and total deducted from my account is MYR360.89! I cant be more pissed off than this. Hidden charges is NOT PROPERLY stated during booking process at Gotogate.com. My first and last time using their service. Sucks $#*!.

Had technical problems with their baggage system so my parents had to pay an additional 60 euros for their luggage. No refund offered and appalling service via email and call centre advisors. Don't use!