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Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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I was trying to book a flight, and they steal my information. I booked twice " apparently". When I noticed because my bank send me an alert. I contact them. They were not able to give mw the money back. Or even cancel, they waste my time because I spent 3 hours!
So advise, be careful at the moment putting your info.
My experience has been both good and bad however, the day to day price hikes and drops make it hard to book because your are worried about the price changing often
Amazing, fast and very user friendly but hope my personal details and payment (card details) information is secured and safe, please don't give me shock. If secured, thanks with appreciation.
All procedures gone smoothly. Being a resident in Vietnam this is perfect for me. Thank You.
Could not enter my global entry information that I could see
It's was fast and easy with great prices! Highly recommend booking with them.
Buenos oferta de vuelos, Buenos precios
Compra y pago rápidos
Información completa y clara de los pasos a seguir
You didn't have Alaska Airlines as a partner to enter my frequent flyer information for these Qatar flights. You also hid the fact that I had to pay $103 per person to pick seats. That's not a good experience for me.
My experience was great! Easy steps to book our trip and easy to follow every block. Thank you and I hope I can continue booking future trips via go to gate!
I'm a travel agent and booked a hop with Gotogate for a client in Europe. I need to talk with customer service as I never received the confirmation email for this flight and need to confirm information. I will never use this company again nor will I recommend them. This company is a nightmare.
I booked the flight from Gotogate but they cancelled our flight before one month of the flight.
Original flight booked is from Vienna back to Singapore but Gotogate cancel our flight and give us the flight from Frankfurt to Singapore. Original destination flight is total different and ask us to travel ourselves from Vienna to Frankfurt to take the Flight. In addition, I have checked with airlines that said is agents cancelled our flight but Gotogate is not admit their faults.
It is not reasonable and their agents never help at all and keep said no alternative Flight!
Excellent in using the application also very user friendly. The rate offered is also very competitive.
Easy to use interface and very cheap insurance policies. Totally loved it!
It was quick and easy to find my flights. I only wanted to fly with specific airlines.
Maybe its the new way of budget traveling. But no thank you I had ti cancel. I wasn't surprised I was charged around $100 or more for seat uptions, what do you mean options? I did all work on website and cancelled a few minutes later. Just had bad gut feeling about this.
DO NOT USE
Their customer service team advised of cancelation fees, as they could not amend the booking as previously advised, and under HALF of the refund came through.
AVOID at all costs.
I have consumed approximately 7 hours, with more than 15 different agents, on the phone over the past 2 weeks. I can go on, but because you have to call the UK, I spent more than $100 on phone calls. I have paid to book seats 3 times. Due to their "improper booking" we had to pay for an additional 2 hotel nights while they mismanaged a very simple reservation. I have lost 2 nights of sleep. So thank you GoToGate for all you failed to accomplish.
I have been using Booking.com for just about 20 years and Genius Level 3. GoToGate has destroyed an otherwise very good online travel agency; actually my favorite for a number of years. What an absolute shame that I can no longer use Booking.com. AVOID Booking.com at your peril. If you use them, you will be unbelievably disappointed, frustrated and embarrassed by your own behavior. I would be shocked to hear the recordings, so I do extend my apologies to those agents that were trying their best but were consumed by general incompetence, zero result-oriented efforts, speaking without listening and complete lack of authority to resolve even the simplest travel change. It is hard to comprehend how far they will test your patience until you have experienced it yourself. BE WARNED from a seasoned traveler, use any other travel agency in the world, but DO NOT USE Booking.com. At least until they sever their relationship with GoToGate.
Practicadad y buenos precios. Estoy muy conforme con la forma fácil de encontrar vuelos. Los precios son muy accesibles.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members