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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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The best on the best at the world always any time for everyone
On my flight receipt from Chicago to Mexico City I paid for a seat reservation but when I board the airline's flight I do not have an assigned seat. Fly EG57KA
Got it. How about this for a review:
As an older adult with weak eyesight and slow reflection, I have made mistakes and wasted money on buying tickets online in the past. However, this time, the process went smoothly thanks to their considerate service.
You are trying to entice people to add too many extra charges
Discounted flight that was easy to find and saved me a few dollars off the direct carrier prices
Easy access to book our international flights to croatia!
Price on website showing different price and amount deducted from bank i more than ticket price on website.
Quick process. Cheap. Included the 2 checked bags that other sites would charge for.
Worst side ever give me my money give me my refund it is $500 and it seems like somebody is trying to only refund me $150 give me my money
I want a refund for my flight brought off you site on 6/8/24. I want my refund and it is not working. Put my money back on my credit card.
I don't know where my flight info is at.
You have not sent me anything!?
Easy to use and understand. I was able to customize the service how I wanted and I could see in real time the price with all the fees and add-ons.
Quick and easy. Easy to find a flight and buy the flight. Hopefully the rest of the process is as easy as the purchase of the ticket.
Mid way through the booking I was informed that the flight was no longer available.
Also, I feel you should provide an option if the user would like to opt in for any options like insurance or support or any other optional ones. This makes the booking much faster. I spent a lot of time negating things and then when I was almost done it said flights no longer available.
So far so good👍😄I hope we will get on time for wedding.was pleasure to booking with you thank you very much
I am writing to address a concerning issue regarding my recent booking with GTG. Unfortunately, they are not trusted, and not refunding the money to clients even for more than 3 months and despite several follow-up attempts and assurances from their representatives.
Booking ID 40-******* with refund amount of AED 1859
Be careful and do not be scammed by them.
It takes a minute to get used to finding the "continue" key when booking a flight. Other than that, every trap within the reservation process pretty much prepares me to comfortably navigate the site -- it feels like going trough duty free at the airport. 🙃🙃 you'll get there, eventually.
Fine fine fine fine fine fine fine fine fine fine fine fine fine fine fine fine
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members