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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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Do not ever book with them. I booked an air Senegal through them on may 20th; flight got cancelled and I've been waiting for a refund for 3 months after the airline cancelled the flight. I've still not received the refund, instead they're telling me stories to contact the airline; which I did not book with, and when I do contact the airline, they're telling me they've already sent them a coupon for the refund. I will never use this agency. I recommend no one use them.
The website was easy to navigate. The prices were great for travel less than 2 weeks before departure.
You get emails with links that you can't open. Verify verify verify and no freaking email to verify...
So there "information" but you can't get to it... Annoying!
Although, the price is competitive, there are so many steps to follow before purchasing the ticket.
The email confirmation doesn't include airline confirmation code, and it is making it difficult to manage the booking directly on the airline website.
I am not planning to use your website for future travel plan.
I took already couples of times flights and very happy with prices and options
Requested change flight dates and left me in the dust for 2 days saying would contact me, and never happened. When I contacted them to tell me that is not possible, please whoever is booking through this agency,avoid at all cost, Expedia and others offer credit for any change flight date, these people offer your ticket $ donations to corporation since give you nothing. I already see reply air company policy blah blah,if others can do,why can"t you?
Best value to travel to China in a hi demand month
Good fair and reliable, it's the best so far... It was also fast...
Super easy and competitive - first timer here! Looking forward to my trip.
Price increased when I was about to book, still waiting to see if the booking code registers with the airline with correct details, not showing up yet.
Great price great service. Thanks for everything you are a great option
Love this platform and LOVE that they accept Affirm as a form of payment! Looking forward to more trips through this platform.
Worst experience and they try to nickel and dime you. I am fuming at the fact that I was charged So much to have my name changed on my ticket.
Worst experience booking cancelled twice with prolong processing
I was able to book my flight without any difficulty, easy site, easy quick payment and receiving your booking information
Mi experiencia para comprar el boleto fue agradable
Displayed information was easy to follow, stability was perfect, confirmation arrived with not issue.
Easy, Great, Excellent experience; will use this site again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members