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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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Great prices and easy to use website. Thanks for making it quick and simple to book my flights.
As usual very easy to book all the flights that suits my needs.
We love it. This is the best and convenient online agency to work with.
Excellent experience! Buying tickets from Go To Gate was easy and offered an excellent price.
I never write negative reviews, but I'm tire of chasing these people for my money, These people are thieves, they stole $523 from me, they did not refunded my 4 family tickets even thought they assure me they will do it. I called 23 times and every time I was told I was going to be refunded in 5 days maximum, I also open 15 tickets and no response, and after 3 months they close the case and that's it. The reason of the refund request was that our Turkish airline flight had a schedule change and we had to book another flight, I even called Turkish Airline and they confirmed to me that I was entitled to the refund because it was Turkish airline fault and that Gotogate, (the Agency), was the only one responsible and entitle to request the refund from them to me, but Gotogate never asked the airline for the refund in order to keep the commission and my money, also the customer service is horrible, you have to wait about an hour to get in touch with them and they are very disrespectful and trained to be liars, do not not use them, they are a scam. Order number MPGW1R.
There was an error with my booking (I booked Lisbon to Sao Miguel on 10/11 and Sao Miguel to Porto on 10/14. For some reason I ended up with two bookings from Sao Miguel to Porto (same seats and all, charged twice, two different charges). I called for a refund. Tickets cost $474.90 and refund was only $418.57. Mind you, I called within minutes of receiving my email (after first checking online to see if I could handle this myself.) I waited online for 2 hours and 40 minutes... only to not get a full refund.
Whole process was good and self explanatory
Confirmation came pretty fast
First, when I made the payment the screen shows payment failed. Then I went to another website to get the tickets, however, somehow Gotogate confirmed the order. So I reached out to the agent, I been waiting on phone for 4 hours and I'm just the 8th on the line. In what hell does 8 guests need 4 hours to wait, and the agent guy only talked to me within 2 minutes, telling me I need to wait for other teams. So he did not fixed my problem and shows no care about my case. Don't recommend to anyone!
I used your site for a cheaper fare, only to have it increased by $100 at the last second as I was finishing the booking.
Quick and simple. Very smooth. I enjoy using it. Great experience!
Terrible they increased the price last minute. I like ice cream
Gotogate es mi primera opción para reservar vuelos, tienen los mejores precios y el servicio de soporte que recibí cuando tuve que realizar consultas fue rápido y eficiente.
Good UX, easy steps, good information organization/hierarchy.
Hice la compra de 3 boletos y al pagar recibí los boletos con otra fecha a la buscada. No pudieron Hacerme el cambio sin costo ni cancelar mi reserva sin costo... Un mal momento realmente y pérdida de dinero
Easy and quick reservation for the trip; useful site for air flights
This was a much easier pricess to book and pay than booking.com - i will be using gotogate from now on
First time to book with go to gate.
Glad for the quick done 👍
Much easier and faster than going directly through the airline's web site
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members