GoToGate

Terrible, wouldn't wish my experience on anyone. Call centre in India can never help. Automatic response is to tell you there is no problem when there is. Not good listeners.
When the supervisors did sound helpful they promised a solution but then it never happened. Never emailed to keep me informed. Operators can't make outbound calls from their desks. Thomas Cook tell me they have loads of problems with Go To Gate bookings. Essentially "Computer Says No"
They sell you air tickets that don't work with your airlines website/checkin/luggage allowance and you have no way of knowing this prior to purchase. They are rip off merchants! Avoid Avoid Avoid!

I didn't look at the reviews, before I made the flight I thought it was better to pay the $90 fee to get my money back then the risk not having my flight or having problems. I read many many reviews and most of them were bad news, I had searched Airlink or the airline I wanted to take and thought I was on their site. Still it was worth paying $90 for peace of mind. Tried to call the no answer, tried to do your chat page. No response, took me several hours after I booked to cancel the flight kept giving me error messages.

I booked a flight for over $1500. 00. They cancelled 2 months later and said they would facilitate the refund for $50. I agreed. Nearly 3 months, several unanswered emails and several long phone calls later I was refunded the flight minus the insurance package and their fee. They told me the $160.00 insurance package cannot transfer to the same trip with a new flight, and its not refundable. I called the insurance provider and they said it is refundable but they need the booking agent to call. Gotogate is refusing to call. How is this even legal? Absolute worst service I have ever had. Seems like a scam. BUYER BEWARE.

I recently booked a flex ticket with Go to Gate for a total of 771. However, when I tried to change my return date, they wanted to charge me 865, which was more than what I originally paid. Upon further investigation, I found that the cost of booking a new ticket altogether was actually cheaper at 656. To confirm this, I called Go to Gate to inquire about booking a flex ticket, and their representative told me that changing a flex ticket would be cheaper than getting a new ticket. And that was not my case so basically if you call before you book they will try to trick you to pay a flix. I was also disappointed with the customer service I received from Go to Gate, as their representatives were not helpful and even rude at times. Overall, my experience with Go to Gate was negative, and I would caution others against booking with them.

Booked a trip, paid, and between the payment and receiving the confirmation email, they have moved us onto a different flight for the second leg of the journey. Demanding money for making changes that weren't our fault.

Disgusting, waited for an hour to speak to someone, the person had kids in the background and blade my connection on the fact that e can't hear me.

Couldn't change anything, completely useless and HUNG UP after 5 minutes... unprofessional. He will obviously blame it on being disconnected.

Their only solution was for me to cancel the booking (obviously, get charged for it), and lose more money by booking a new trip (with prices hiked up over the time I have been trying to reach them).

Please stay away from this booking website! "gotogate" they have scammed me on my tickets. I booked 2 tickets with them

It suc... a lot! I prepaid Flexi option, but when tried to do change of my flight - they're trying to hide behind emails - they're not even replying to one (except automatic message they're busy ATM). Call to them - IVR system put you in the hell queue (even during working hours) - so I didn; t survive more than of these 52mins waiting:(
I can't recommend that company.

Extremely disappointed! GoToGate was supposedly denied access to Thai Jet Air and Thai Air Asia, so they couldn't honor the flexible ticket. Because they couldn't help me with my flight changes, they offered to refund my flight only, and not the additional services they promised-- flexible ticket, seat reservations... I lost $200 dollars and will NEVER use this company again and regret not paying attention to the reviews in the first place as they only have 1 star! Go figure! On top of all of this I incurred expensive international call fees as I was put on long holds many times.

I used to work in the travel industry, so making a change to an itinerary would have been no issue, if I could have done it myself. Yesterday I was on hold for 45 minutes only to be told that their staff would contact me within 3 days to make the change. Today I decided to cancel and book with the airline directly especially since they now have lower fares. I can't get past their voicemail options. While on hold, there is a repeated message about receiving a refund. This must be a problem. Order # LL5I10

Their system crashed again and agian while we were trying to make a booking and although we checked the names several times, they got the name of our infant wrong on the ticket and would not correct it and for 3 weeks before the flight we kept trying to reach them but their customer service kept giving us the run around saying they would try to find a solution and work on it but never doing anything or even sending us the emails they promised to send us.

Booked a ticket for a couple friend to come and visit. Had to change flight twice due to covid. After second time got offered an open ticket. When tried to use it, i spent 13 weeks calling to try and organise the flight. Always got told " please be patient, one of our tema member will be in contact with you". Never received call. Had to purchase another ticket as new departure date was imminent. Asked for refund, after 15 weeks, i have received 17% ot tot cost.

Booked a flight with gotogate and never received a confirmation email yet its been 4days and the money has been deducted from my account...
Why won't you respond to my emails?
Where is my flight confirmation number?
Can you please contact me or give me my money back ASAP?

It is my first time booking tickets online and it is a new challenge for me. While I was Searching over all the site I find GoToGate a great of a help with this. And it went very fast. Even the payment went fast and easy. While others declined my request. Thank you so much GoToGate for this