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Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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I have bought plane tickets from Gotogate a few times by now. Their price tends to be a bit cheaper than the published prices on the airline's website. Everything so far has exactly as it was supposed to.
Dear Madam, Dear Sir,
I am writing in the hope that you can help me.
In December 2019, I bought 4 flight tickets on the route Tel Aviv-Bucharest-Cluj Napoca for the dates of 29.05.2020-09.06.2020 for which I paid the amount of $1034 through the company GotoGate, the company that is from Uppsala. The flight was with the Romanian transport company TAROM.
On February 21,2020, I received an email from GotoGate that our flight was canceled due to Covid.
I had a lot of correspondence with the people from GotoGate and with the people from TAROM to return the money for the plane tickets, but unfortunately I have not received the money for the plane tickets even until today.
My prayer is if you can get me the refund of the flight tickets.
I have all the documents to prove this.
Many thanks and kind regards,
Kalderon Samuel
This is the second time I booked a flight through your website. So far, my experience has been very positive. I intend to travel more often using your website.
It was easy to book and very speedy. It was also nice to be able to boo with paypal.
Nice and quick, and an easy website. So far so good. Clear rates
I booked a flight through you. I received tickets by mail. I arranged everything that needed to be done, added the seats and so on. And then you send me an email that my order has been cancelled. I lost money and time
And had to buy more expensive tickets
GoToGate is clear and easy to use. There are no hidden costs!
I booked a trip using GotoGate. It seemed easier than dealing with Frontier's website at the time. Gotogate offered flexible booking and charged me extra for the ability to rebook with them up to 24 hours before the departure. When I tried to rebook I waited for an hour in a live chat qeue just to be told the operator would need to escalate the case because they could not do it. Two days later I get an email saying that I needed to call because of the complexity of rebooking it could not be done by chat. I called, waited for 1 hour and had to hang up. Called again, this time I endured a two hours wait. Long story short phone person also had to escalate. Several days of follow ups by chat and asking for a supervisor I got a call saying that the airline does not allow agencies to rebook. Being charged for a service they couldnt provide bothered me but not as much as having wasted so much time to find out. They could have just told me that the first day. I would still be upset about being deceived and scammed but I probably wouldnt feel the need to come here and leave a review. They wouldnt give me a refund or anything. I went directly to the airline and solved my problem in minutes. It ended up costing me the money I thought I was saving with Gotogate but Ive learned my lesson wont trust an agency again.
Easy, clean interface with no BS. Will use again! Price was lowest I could find.
Got really Cheap flights and the booking experience was really smooth with any issues.
Saved my details for next booking really liked it
They charge an 88$ handling fee to cancel within 24h of booking. How is this even legal? I think this is a completely unnecessary red flag to all customers.
Easy site to navigate as I could easily find information regarding details of flight. Excellent price for flight.
After paying for your ticket, you have to pay for your seats, too! I clicked "no" for all for-a-fee additions, so I have no idea what this travel experience will be like.
Easy and straight forward. Thank you. I appreciate your service.
Had difficulty inputting credit card details but it worked
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members