GoToGate

Just spent the entire morning calling and calling!
Worst Booking Company! Worst! If I could give a negative rating, I would!
The airlines cancelled our flight and sent us an email asking us to get refund from the travel agent (Gotogate). Gotogate used all kinds of excuses to refuse a refund. They told us to get an approval note from the airlines, a written statement from airlines, a $30 cancellation fee, etc. You name it! I called the airlines a few times and was told it is the travel agent's responsibility to release a refund, they already approved that... More worse, Gotogate let me wait over an hour and then left us in silence, literally! No sound! No response!
Gotogate, you are trying to make immoral and bloody money by taking advantage of covid-19 victims! I hope you will sleep well.

The worst experience ever
I don't how to describe this company but a group of thieves
I just wish to help anyone from falling into this trap
They refuse to give me my refund that was fully refunded by the original airline
I can't tell how the customer service is rude and hard to reach
The company number is not working I have tried to call many times though it's an international call.
So please don't buy your tickets or book hotels through the mediums agent go to original source.

They sent me a Dear sir or madam email stating my return flight from Bangkok had been cancelled, at the same time I received an email from Air China stating a time change with no mention of cancellation. Being unsure if gotogate email was correct as I was unnamed on it and reference number didn't appear to be correct I have over the past week made many attempts to contact them for conformation and only occasionally got a robotic reply and that was of no use. Not at all happy as I don't know where I stand and arranging an alternative flight will cost me a lot of money.

Called the customer service for support and waited in line for 2 hours. They were not able to help adding a simple cabin bag to the flight (the easiest thing to do). Ended up paying a fee for the abroad call (probably India) and for the not checked in baggage directly at the company service desk in the airport.
Hope someone shut down this scam.

Dear Madam, Dear Sir,

I am writing in the hope that you can help me.

In December 2019, I bought 4 flight tickets on the route Tel Aviv-Bucharest-Cluj Napoca for the dates of 29.05.2020-09.06.2020 for which I paid the amount of $1034 through the company GotoGate, the company that is from Uppsala. The flight was with the Romanian transport company TAROM.

On February 21,2020, I received an email from GotoGate that our flight was canceled due to Covid.

I had a lot of correspondence with the people from GotoGate and with the people from TAROM to return the money for the plane tickets, but unfortunately I have not received the money for the plane tickets even until today.

My prayer is if you can get me the refund of the flight tickets.

I have all the documents to prove this.

Many thanks and kind regards,

Kalderon Samuel

They are still holding onto the full refund that the airline has confirmed and I've been chasing for months. They even tried to persuade me to cancel the tickets (and so void my right to a refund). Crooks. Don't do it!

Since this Corona virus went viral i have been trying to call Gotogate customer servise number and it is disconnected. I have paid over $6000 for the tickets to go with my family for a trip and who do i contact when they just vanished out of nowhere? Very unprofessional from them. I just know one thing and that is, i will get my money back even if i have to go at the end of the world to find person responsible for this! Don't worry will find you one day and when i do...!

I booked a flight with this scam company. Luggage was included in that reservation. I went to checkin but the airline said i only had a flight but buggage! They told me to get in touch with them to request money but this $#*!ty company after hours of calls rejected to pay me my refund. Everyone stay away from this company. There are other reliable companies to purchase your ticket from. Do yourself a favor and save your money and time from these pricks

I have consumed approximately 7 hours, with more than 15 different agents, on the phone over the past 2 weeks. I can go on, but because you have to call the UK, I spent more than $100 on phone calls. I have paid to book seats 3 times. Due to their "improper booking" we had to pay for an additional 2 hotel nights while they mismanaged a very simple reservation. I have lost 2 nights of sleep. So thank you GoToGate for all you failed to accomplish.

I have been using Booking.com for just about 20 years and Genius Level 3. GoToGate has destroyed an otherwise very good online travel agency; actually my favorite for a number of years. What an absolute shame that I can no longer use Booking.com. AVOID Booking.com at your peril. If you use them, you will be unbelievably disappointed, frustrated and embarrassed by your own behavior. I would be shocked to hear the recordings, so I do extend my apologies to those agents that were trying their best but were consumed by general incompetence, zero result-oriented efforts, speaking without listening and complete lack of authority to resolve even the simplest travel change. It is hard to comprehend how far they will test your patience until you have experienced it yourself. BE WARNED from a seasoned traveler, use any other travel agency in the world, but DO NOT USE Booking.com. At least until they sever their relationship with GoToGate.

I made the flight reservation through Booking.com in March, 2023.
Later, the airline made a change to the flight, so I had to cancel.
The airline processed a refund rather quickly and sent it to Booking.Com's account (MasterCard account ending it 8699).
They also sent out a confirmation for this refund.
However, Booking.com despite receiving the refunds, has refused to reimburse me.
This is despite multiple calls, and at least 11 email correspondence with their third party customer service company, Gotogage.
They are slow in responding, and every time, I have to explain everything from scratch, only for them to restart to default ignorance in their next response.

The worst ever! Do not fall for the cheap price. I had an energency and needed to change my reservation. I was welling to pay for any additional charges. Called the airlines and was told only gotogate can make the change. Tried several times calling. Opened a ticket. No response at all!

I booked flights on KLM through GOTOGATE and before payment it offered the FLEX option. Only available at the time of payment. Flex option offers 1 free change. Pay the difference in fare only. I thought it was a good idea and paid the extra $494. After payment I realized that I made a huge mistake as the airline offers free changes. I immediately phoned GOTOGATE to cancel but they were not willing to help even though I just made the booking. They just said the Flex option is non-refundable. I requested to speak to a manager who only tried to phone me back 2 days later. I am very upset because they offer the Flex option on a already changeable ticket. What a waste of money. I could have booked the same flights for the same price through the airline and make free changes. GOTOGATE also only offer 1 free change with the Flex option and will probable charge a service fee thereafter. And terrible customer service. Stay away!

I made a booking with this awful company only to realize 5 minutes later that I made a mistake on the date. I needed to change the flight to the next day and on their site the flight was even cheaper than the one I booked. I spent almost 2 hours on the phone, only to be handled by a man in India that was rude and unwilling to hear me. All he kept saying was that I was wasting my time and if I wanted to change my flight I was gonna be charged more than the cancellation fee ($98)! So pathetic that they cannot wave the fee when the flight information hasn't even gone through the airline website yet. Save yourself the stress and book with Expedia because they will fully refund your money within 24 hrs of booking.

The booking app is easier to manage. Still our experience is ongoing. In further booking we will let you know goods and challenges.

We would like to inform you that we are an agent that provide services to customers. While doing so we employ your app. If there is any possibility to work in relation with your company for using your booking app, we would love to be your customers. If there any reduction fee for customers we would love to get the benefits.

Getting a ticket is nice and easy, they offer cancelling insurance for a decent price (until you see it's only for valid medical reasons, and that it's written in small characters) and is a nightmare to move/cancel flights. The hotline is horrible, you cannot change anything on the website, you have to call their $#*!ty hotline, and they can charhe huge fees for smal transactions. Do not get fooled!

This is a total scam- save your time and your money and NEVER book through gotogate.

Had I booked directly through Icelandair- I would have had a response via telephone and online form within minutes regarding the need to cancel my flight due to Covid. And, I would have received a voucher for the price of the flights.

However, Icelandair was unable to provide me with this voucher as I had booked through a third party (gotogate). I then proceeded to wait on hand for GotoGate for over 4 hours before my flight was set to depart with no answer.

When I filled out Gotogate's online form well before my flight, they responded to the cancellation request 5 days later (!) to say that they could not provide a voucher because I was marked as a no-show...

I will never, EVER, use this company again.

Gotogate changed my departure time without any axplanation. My departure time was at 6.05 pm, but when I tried to check-in, I realized my departure time is already at 6.30 am. Any sms or email with explanation. My plans are ruined, because changing of departure time costs 600$. I strongly do not recommend this company. Also I could not to call or to chat Gotogate, their website doesn't find my reservation already and there's not any contact info((