GoProReviews 112

I purchased a brand new GoPro Hero 13 Black to take on vacation to the Galapagos. I was able to take about ten photos, then the camera totally shut down. I could not take any more photos, or even turn it on. I tried everything. When I returned (with virtually no pictures, I contacted GoPro, and found out that there is no repair service anywhere. I would have to replace it. Of course, they made this impossible. I kept sending information over and over, and they acted like they needed more. They made it so impossible and time consuming, that it took hours to resend the same information. To this day, I can not get this resolved, and there is no one to talk to there. I find it unimaginable that an electronics company can have no way of fixing defective equipment. BEWARE: Do not buy one of these if you expect any repair service or customer service. Also, make sure you bring a backup camera (anything other than a GoPro) on your vacation. Incidentally, I gave GoPro a one star rating because this website required it... they should get zero stars.

First I have had gopros for over 14 years and had 3 of them fail, also the upgrades they do, they change batteries, and accessories that don't fit their previous models, I bought a new in-the-box Hero 10 black and the sensor in the camera was bad, after hours of going through setups I finally realized that it was a bad sensor, their support is terrible. Their new cameras are just a minor update and not worth it. I will not be buying any more of their products compared to other manufacturers there really failing on their products

I received my Hero8 Black as a gift. Customer service gave inconsistent advice regarding set up and they had to send me a second battery in the first month. After about 2 years, the video playback froze after about 5 min. Next came to picture display; just the menu on a black screen. A repair company told me they'd have to replace a main circuit for $159. GoPro offered a "subscription" including cloud storage and "Guaranteed Camera Replacement" What they don't mention is that, if they don't happen to have another of your same camera in their warehouse, there is a $99 Service Fee. I was asked for my credit card and told that the new camera would not be shipped until they had received my old camera and determined what the problem was. It seemed to me that the whole think is a scam. For $350, the camera should last more then 2 years. I probably used it twice per month for the first 90 days, then it was put away for the winter. If that is an example of how long the camera lasts, why would I pay another $99 for yet another of their cameras. Maybe the 2-year replacement policy is their profit structure. Not for me! I gave the camera and accessories to a friend and cancelled my subscription.

I have tried cancellation of my subscription. When I couldn't find a way to cancel, I canceled credit card and got a new one. Somehow your company charged that card again on annual membership totally without my authorization, this is total bullcrap. I have written a complaint with the Better Business Bureau and plan to seek out all avenues to review and warn all platforms and chats of your deceptive practices.

Ordered £500 worth of cameras several weeks ago. Never arrived and showed returned to sender by UPS as they failed to put correct labels on. Weeks later they still have my money and customer service doesn't care. I will have to do a credit card charge back. Honestly ordering directly from them is like buying from a scam website..

You can't call them directly. There is a phone number with a recording that directs you back to the website. DON'T pay for a subscription. If you want to cancel it, you get NO refund.
Wish I had never heard of GoPro

Wouldn't take this product if it was free! Had to buy several batteries! Have to resell just to recoup my money.

Hello
On September I bought new GoPro camera 12 black its details Invoice Number CS-*******, Order Number: MP-*******, Invoice Date: 9/12/2023.

First time i made video I understud that there is something wrong with camera, and I contacted your support, I sent some videos and they told me there is a problem with camera and I need to send it back to change it. The employee I was speaking through live chat (case number *******) told me to send everything that was contained in the box, all accessories even sd card. When I told there was no sd card he told me ok send whatever there is.
I send everything. When I received the new camera there was not even battery so that I can't check if the camera is working, there was empty box.
I spoke with you another colleague, he said we can't send anything because in previous chat it was told to send only the camera.

I was sure that you are a good company, but it turned out that you are not.I think that you stole me. If according to invoicing I should have send you only the camera than you needed to tell me when you received the whole package, that I didn't need to send it.
Your colleague insisted that I need to put everything in the box. Unfortunately I don't have any copy of the chat. I will spread this information on social media and anywhere I can for people to be informed. I am a lawyer and will follow this case.

Terrible product. It froze for no reason and I lost valuable footage that can never be taken again. Called GoPro - they just offered an apology and said they'll inform their tech team. Since the 'glitch', I've discovered it's happened again and again. Should just have used my phone. Terrible waste of money. Offered me a 15% discount on their other prodcucts - laughable! Can't understand why their teach team can't fix the issue - just not investing enough money in their product and living off their name.

GoPro was the pioneer in this sphere and the company still makes solid action cameras. But back in the day they were the best in it. I'm not sure if it's this way at the moment.
But anyways you got a decent quality for the price.

Subscription scam. Automatic renewal. No reminder. No refund. No authority to take money. Crap company

Canceled my subscription one day after I noticed they charged my credit card without notification. They did not want to reimburse me for the whole year even though we do not want to keep the subscription. They said I was one day late to cancel so I had to swallow the $49.99 subscription. Great company! So sad we really liked their product.

My GoPro subscription was auto-renewed without any alert about the renewal. They just refused to give a refund! Be aware!

Two years ago I subscribed to their yearly subscription. A year ago when it came up for renewal, I cancelled. They offered me a discount to stay, but I refused because I didn't use the service. Now another year later, I see a charge from gopro. My credit card had expired so how they managed to charge me is bs, but I called. I've never dealt with such horrible people. They do not care. They have a fast answer for everything you try to say to them. They send renewal emails (they didn't. Yes I checked spam. I didn't check a box that allowed them to send me a renewal email) They can't transfer you. They can't see that you haven't logged on. Whatever you bring up, they have a fast answer. After getting a callback from a supervisor and getting treated even worse than the front line idiot in spite of me doing everything I could do to be polite, the only way I was going to get refunded was if I had a screenshot from a year ago that proved I cancelled. They do not care. They will treat you horribly if you call them. You might as well go straight to your credit card company and open a dispute. It's your only hope and it will save you from just being treated poorly by gopro. They will NEVER get another penny from me. Absolute horrible human beings.

Have to take sd card out and insert it into computer(which is a pain). Battery started failing after 6 months. Wouldn't charge over 64%. Gopro's solution was to send me new charger. Couldn't fix the transfer problem! Way overpriced compared to comp!

Gopro Hero 11 Black is not waterproof and Gopro refuses warranty service!

First use of the camera was on vacation September 2023. During the first snorkeling immediately water has penetrated the camera and has destroyed the camera. Of course, the housing was sealed. After the vacation, I was even able to recover the incomplete underwater video from the SD card.
This proves the camera started up to the point of destruction due to water intrusion.

Unfortunately, communication with support is more than troublesome, as direct mail contact is not possible. You can only open a case in the customer portal and communicate by phone or chat and have to wait for GoPro to call back.

Here is the history of what happened:
11/21/2022 purchase of the Gopro Hero 11 Black directly in the GoPro store.

09/12/2023 First use vacation September 2023.

09/28/2023 Portal contact, my letter:
During the first underwater use, water has penetrated the camera.
The front display contains a water bubble.
The camera no longer works and must be repaired.
-
One receives a case number...
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This was followed by the transmission of images...

09/29/2023 Response from GoPro:
I apologize for the delay in responding to your case.

I would like to inform you that based on the information and photos you provided, GoPro has determined that this is not a warranty issue.

We can exchange the camera for a fee.
The fee is 99€ + VAT. We will exchange the camera for the same model you have.
The fee is only possible by credit card.
---

10/1/2023 My response:
I can not understand why this is not a warranty case:

There is no external damage you can see on the pictures, which confirms my proper handling of the camera.
Water has penetrated the camera, although the diving depth was not exceeded.
Only on the basis of pictures, this can not be verified, so no warranty can be excluded.

I ask you to check the camera.

---
Since then I receive no response from GoPro, only silence.

Not even after a repetition of the message from 10/01/2023 and some more, my last contact attempt was on 10/24/2023.

This is the very sad reaction balance from a supposed market leader. I did not get the opportunity to send in the camera.
Although the camera is still in warranty, it is simply excluded without a technician ever having the defective camera in hand.
I just warn, never buy from GoPro Shop

Please excuse my German English.

The quality of these cameras does not deserve their reputation nor popularity. They are constantly overheating and freezing generation after generation. These issues should've been addressed and resolved years ago. Also tech support or customer assistance is non-existant. I regret buying mine. Save your self the frustration.

Everything you do with them feels like a scam

1 not having an account setup for people who order their products without subscribing. So when i purchased i had no idea what happened because i couldnt look up my order until it had physically shipped.
2 a subscription that promises features then doesnt deliver
3 if you buy from them they charge you in another currency/country to what you purchased in and you get bank fees
4. They use dodgy shipping companies in australia that basically sit on the delivery in their delivery center. UPS got the camera to my city in 3 days (great work there). Its been sitting with couriersplease for 4 days with no indication of when it will be sent.
5. I assume if i have a warranty issue i will have to ship it back overseas to get it reviewed.

Im fed up with this company already and dont even have the camera.

Delay tactic after delay tactic to send a nonfunctional camera back. Multiple conversations spanning days. Still havent gotten anywhere

Cameras that do not function well. Bad customer service about fixing their issues. For replacement of their bad products, they charge another $$$ 135 and more with trying you to subscribe, etc. I agree with the other review - their subscription is a scam! Either way, this company does not care about the customer or its products. They just trying to get from the customer as much as they can while not selling much of under-functioning overrated cameras. Very sad!