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GB
1 review
23 helpful votes
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GreedyGame Studios
February 18, 2016

Avoid any game by GoodGame Studios, they will rob you blind and then deny all responsibility. The games are more bug-ridden than a whorehouse, and the customer support is non-existent. You stand no chance of competing fairly unless you spend £100 a day.
I've been playing Empire for 4 years at pretty much the top level and things have really started to get bad over the last year. If it wasn't for the time, money and friends I'd made over that time, I'd have moved onto something else a long time ago.

I cannot recommend this game to anyone and the experiences my friends and I have had with the customer service leads me to conclude that they do not care one iota for any of their customers, they just want your money.

Date of experience: February 18, 2016
Florida
10 reviews
15 helpful votes
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Great social game website! It offers: Mafia, Farmer, Fashion, Empire, Cafe, Disco, Poker:)

Fashion and Empire are the best... good way to kill time and requires absolutely no brain power whatsoever :P

Date of experience: November 10, 2011
Netherlands
1 review
18 helpful votes
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Goodgame Studios is an evil empire. Their only goal is to get your money. The games they make are designed to suck you in and keep you spending money. They don't care about you at all. I was dumb enough to spend hundreds of euros on one of their stupid games. When I reported a bug they did not take me seriously, dismissing it. Then they closed my account without warning because another player had complained about 'harrasment' (smack talk). I wrote this review to warn you and hopefully I saved you some money. Regards, Gerard

Date of experience: October 27, 2014
Arizona
1 review
5 helpful votes
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Goodgame for a reason!
August 11, 2015

Hiya, gang!

I am Elliotell333 on USA 1 on Empire, and I absolutely adore the game. I have been playing for a good long while and will be for a much longer time. They have a great support team and have helped me out many a time, a good forum with helpful community managers, and a great game full of good features.

Regards,
E

Date of experience: August 10, 2015
Greece
1 review
12 helpful votes
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BIG FARM GAEM: They dont care for the players, but just for their money. Any upgrades they do, anything that they do to enhance the gameplay or its performance, they serve one purpose: to grab your money. And they start, buy addicting you to this from the beginning. Stay away, or just play it for a little relaxation. Just that.

Date of experience: August 31, 2017
Washington
1 review
1 helpful vote
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Reward Issues
August 19, 2020

At the end of the New Horizons event I did not get my advertised awards. When I put in a support complaint I was not given satisfaction. Now, on all events I take screen shots during the last 2 min of the game of my ranking as well as screenshots of the awards for that ranking. I make sure to include the date and time on my screen in the screenshot. If tokens are involved, coins, troops, etc. I also take screen shots of my current inventory of those items. It is VERY sad that gge is not more reliable and gamers must protect themselves from gge rip offs!

Date of experience: August 19, 2020
Hawaii
2 reviews
13 helpful votes
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Terrible game play designed to rip off the player at every turn. Spending money is a virtual requirement and then they manage to not give you what you paid for. Buy a game at the store, way less expensive and less frustrating.

Date of experience: December 21, 2016
GB
2 reviews
9 helpful votes
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Goodgame Studios are careful to stay within legal bounds in terms of gambling features and misleading advertising within the game - but that leaves a whole lot of room for bombarding players with "1 time only" specials and a host of "game of chance" features which only barely escape gambling legislation because the legal definition does not include in game currency (which, of course, is usually bought with real money!). It is one of the most money focussed games I know of and certainly falls into the "pay to win" category at high level.
Recommended strategy is to decide what you consider to be a reasonable and affordable budget and stick to it - potential for spending is enormous if allowed to get out of control.
Alternatively you can just play up to lvl50ish - which need not involve any spending at all - then allow the account to fall into disuse and restart playing with a new player name. This is the option I would recommend for young players, they can learn how the game works and what is or isn't worthwhile in terms of potential spending so that, if they decide to continue to higher level when a more mature, they will be getting best value from any purchases.

Date of experience: May 8, 2020
Arizona
1 review
10 helpful votes
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Programmed to keep you constantly feeding the game if you refuse to buy rubies. Ruby buying customers are given incentives and gifts which gives them total advantage over those players who dont. Game demands housing many soldiers to stay competitive, but prevents you from being able to feed them unless you buy rubies. I was sick for one day and operating at maximum food production and came back to all my soldiers dead. After only one day gone. I lost Soldiers it took me months to obtain (bc i wont buy them).

So this game is rigged for ruby buyers and punishes those who arent. If you play for free, the game will dictate all your time just to keep up with ruby buyers. Its programmed this way so you will tire and buy rubies. This game does notput all players on the same field of chance. Money spenders have an exponential advantage over those who dont.

DO NOT PLAY!

Date of experience: July 20, 2018
GB
1 review
15 helpful votes
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Worst
August 31, 2015

I would not recommend this game to anyone, Worst customer service every who don't like to reply and give your stuff back, The constant updates to make the game favour the ruby buyers and overall this game is just going downhill!

Date of experience: August 31, 2015
Alabama
1 review
10 helpful votes
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Play the game and you won't get anywhere without making a purchase. Items purchased go missing in updates, you won't get them back. It will take forever to hear back from them if you ever do and when you do they will say they can't help. I wouldn't recommend playing this rip off of a game.

Date of experience: October 12, 2017
1 review
6 helpful votes
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Either you try to play the game for free and are gouing to be destroyed by most of the other players (because they invest money) or you have to invest $10/month, so you can survive. BUT even than, The game has so many bugs and in each update the game gets more and more bugs while the old ones get not solved. Hence, your paid Army or whatsoever disappears because of a bug or dies because you couldn't login in time...
Trying to claim things back which have been lost because of a Bug might take several weeks or will never happen

Date of experience: March 26, 2016
Netherlands
1 review
19 helpful votes
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HORRIBLE!
July 29, 2015

If you ever concider playing a game, buy one in the store. It will save you thousands... and tons of frustration!

My experience is based on 18 months on this site... Customer service is non-existant, you are simply a liar even you prove them wrong. If you want to be cheated, play this game, and you will instantly feel how they screw you. Feels like youre talking to an automated bot...

Anyway, the price increases and changes to generate even more revenue is appalling, such as bakkery / hospital, let alone the addition of legendary levels. They are SELLING experience to help you level up, and then they keep adding levels! Never ending story...

Date of experience: July 29, 2015
Serbia
1 review
9 helpful votes
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Big Farm is Big Headache

This review is based on personal experience.

Do you like farming games?
Yes?
Good.
AVOID THIS ONE!

Game is created by Goodgame Studios, an online games company founded in 2009 and based in Hamburg, Germany.

Goodgame Big Farm is a free-to-play (freemium) farming simulator.

Game requires flash player, a lot of RAM, is very slow and buggy.
Customer support is useless.
Community is great.
Gameplay is very slow.
Higher levels require YEARS of playing to achive.
Game update on 16 August 2017. Made many players VERY unhappy.

Date of experience: August 18, 2017
Illinois
1 review
2 helpful votes
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Beware
May 31, 2018

I paid for a few days then was suspended not long after last purchuse unable to play makeing all i paid and done for nothing to sell something then dont allowww you youse it. Sounds like fraud to me beware

Date of experience: May 31, 2018
Romania
1 review
1 helpful vote
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Just awful
April 8, 2022

Ad infested paid to win game nobody should play in 2022. It used to be relatively interesting, but now it's just full of ads and predatory pop ups

Date of experience: April 8, 2022
Canada
1 review
14 helpful votes
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GoodGame Studios (GreedGame Studios as i like to call them) is a dishonest company. I have played empire for over 2 years now. In the last 6 months they have gouged their customers by increaseing the cost of everything by almost dubble, they have bribed their customers with rubies to win awards, and their customer service is awful. Save your money and stay away from GGS games all together.

Date of experience: November 14, 2014
Indiana
1 review
10 helpful votes
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Brought gold for my game and never got it. Contacted support and was answered once then no further contact from them. Horrible customer service as well as over priced items in the game.

Date of experience: July 3, 2016
Michigan
14 reviews
149 helpful votes
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Greed
August 18, 2017

Well I've been on bigfarm for years. Got into galaxy for years too. Galaxy they stopped supporting, which was actually a good thing. At least changes didn't foul everything up. We knew what we had. And I spent money on that one too. Then they just up and pulled the plug. Nothing like flushing your customer base.

Well now BigFarm just recently added a new feature. A ship yard. VERY expensive to upgrade ships however, money made from fish was profitable. Enough to pay for the other insanely overpriced items.
Well this week, without warning, we can no longer sell off fish. They introduced a market, which doesn't pay squat!

They also keep adding more and more competitive events. This is NOT a battle game. It started out a simple balancing game of farming. And yes, you could spend real money to buy "gold" to upgrade things. That's how they stay in business. However, they make it very easy to accidentally lose your gold, and will NEVER give it back. Requests for a lock of some kind have gone ignored for years. And now everything about this game really requires spending of gold. It's turned into nothing but a greedy money pit.

Would I recommend it to anyone? Not anymore. And if you do try it, keep your credit card FAR from the computer. Honest, it's not worth it. If you want to spend money on a game, buy a game, install it on your computer, they you know what you have and the rug won't be pulled out from under you.

Date of experience: August 18, 2017
New Jersey
1 review
13 helpful votes
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Bad Game Empire
March 21, 2015

The game isn't bad, it's customer service that ruins it. For one thing, endless updates which nobody wants or asks for - which would be fine if there werent a hundred bugs that popped up every time, that they almost never fix, and other issues with the game that they haven't addressed in years. This is also the only company I've ever purchased something from that will actually accuse you of lying and flat out refuse to help you. If you lose soldiers due to one of their problems, you will have to prove it and most of the time you can't because who in their right mind constantly takes screen shots while they're playing on the off chance that something will go wrong and customer service wont do sh*t to help you. Then even if you do provide proof, if their "records" don't back up your claim, they'll accuse you of lying and tell you to keep on walking. On top of that, accounts get hacked into and they do nothing to help, instead they accuse us of giving out our passwords.

Good game, horrible customer service. Doesn't matter if you play for free or spend thousands of dollars (which many do).

Date of experience: March 21, 2015

Overview

Good Game has a rating of 1.4 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Good Game most frequently mention customer service, real money and big farm. Good Game ranks 193rd among Mobile Applications sites.

service
20
value
18
shipping
8
returns
9
quality
19